
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $17.50 - $1.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Gym membership
Job Description
H-E-B is a well-established supermarket chain known for its commitment to quality products and exceptional customer service, serving communities with a wide range of groceries, fresh produce, bakery items, and household essentials. Founded over a century ago, H-E-B has grown to become one of the leading grocery retailers, renowned for its strong community ties, innovative product offerings, and emphasis on customer satisfaction. The company operates numerous store locations primarily in Texas and Mexico, providing a dynamic and fast-paced retail environment where teamwork, quality, and customer experience are paramount. H-E-B continuously invests in employee development and maintains high standards for food safety and sanitation to ensure the freshness and quality of its products.
The Cake Decorator role at H-E-B is an essential position within the bakery department, responsible for applying expert decorating techniques to create visually appealing and high-quality cakes and pastries. This position involves direct interaction with customers, taking precise cake orders either in person or over the phone, and offering knowledgeable assistance to meet customer needs. The Cake Decorator also ensures that all bakery products are prepared, packaged, and merchandised in compliance with H-E-B’s stringent food safety and sanitation guidelines. This role requires meticulous attention to detail, strong communication skills, and the ability to manage multiple tasks in a fast-paced retail setting. Employees in this position will use suggestive selling techniques to enhance department sales while maintaining a high standard of cleanliness and safety in their work areas. The Cake Decorator will also operate and maintain bakery equipment, monitor production, and adhere strictly to visual training aids for product quality and presentation. Working conditions may involve standing for extended periods, manual lifting, and exposure to varying temperatures, reflecting the demands of a retail bakery environment. This role suits candidates with at least one year of relevant experience, solid computer and equipment knowledge, and a commitment to superior customer service. H-E-B offers a supportive workplace where employees can grow, contribute to community satisfaction, and be part of a leading retail brand known for excellence and employee care.
The Cake Decorator role at H-E-B is an essential position within the bakery department, responsible for applying expert decorating techniques to create visually appealing and high-quality cakes and pastries. This position involves direct interaction with customers, taking precise cake orders either in person or over the phone, and offering knowledgeable assistance to meet customer needs. The Cake Decorator also ensures that all bakery products are prepared, packaged, and merchandised in compliance with H-E-B’s stringent food safety and sanitation guidelines. This role requires meticulous attention to detail, strong communication skills, and the ability to manage multiple tasks in a fast-paced retail setting. Employees in this position will use suggestive selling techniques to enhance department sales while maintaining a high standard of cleanliness and safety in their work areas. The Cake Decorator will also operate and maintain bakery equipment, monitor production, and adhere strictly to visual training aids for product quality and presentation. Working conditions may involve standing for extended periods, manual lifting, and exposure to varying temperatures, reflecting the demands of a retail bakery environment. This role suits candidates with at least one year of relevant experience, solid computer and equipment knowledge, and a commitment to superior customer service. H-E-B offers a supportive workplace where employees can grow, contribute to community satisfaction, and be part of a leading retail brand known for excellence and employee care.
Job Requirements
- Age 18 or older
- at least one year of experience in related role
- ability to use computer systems and bakery equipment
- excellent customer service abilities
- strong communication and interpersonal skills
- proficiency in reading and writing
- good planning and organization skills
- high school diploma or GED or equivalent
- successful completion of company orientation
- completion of safety training
- completion of eCommerce online ordering training upon hire
- capability to handle physical demands including standing for extended periods, lifting up to 40 lbs, and working in varying temperature conditions
Job Qualifications
- High school diploma or GED or equivalent
- one year or more of relevant experience
- knowledge of computer systems and equipment such as PC, symbol, scales, label machine
- strong customer service skills
- communication and interpersonal skills
- reading and writing skills
- planning and organizing skills
- completion of company orientation
- safety training
- eCommerce online ordering training upon hire
Job Duties
- Provides superior customer service
- takes cake orders from customers by telephone or in person, with a high level of accuracy
- answers customer questions regarding products
- assists them with selections
- uses suggestive selling techniques to meet customer needs and build department sales
- applies proper decorating techniques for each item, according to visual training aids to produce quality cakes and pastries
- writes on cakes with icing on request
- reads / executes daily production list through cake flow
- ensures quality control of all products before sending to sales floor per VTAs
- ensures cake product reaches the showcase and tables at prescribed times
- prepares, packages, and merchandises fresh product effectively
- slices, packages, labels, and rotates products
- records production and shrink to aid in production planning
- maintains sanitation in work area
- complies with H-E-B food safety and sanitation standards
- complies with department / store operating procedures
- operates / maintains all equipment properly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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