Housing Resource Associate (Bilingual)

Springfield, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $19.50 - $22.50

Benefits

Paid Time Off

Holidays

Health Insurance

Dental Insurance

Vision Insurance

educational assistance

Medical reimbursement account

Dependent Care Account

403(b) Retirement Plan

Life insurance

short-term disability insurance

long-term disability insurance

transportation benefits

Employee assistance program

Annual staff picnic

Job Description

Way Finders is a reputable nonprofit organization dedicated to strengthening communities by providing safe, affordable housing and advancing economic mobility for families and individuals. Recognized as a Top Workplace for Nonprofit organizations, Way Finders is celebrated for its commitment to employee satisfaction and community impact. The organization embodies a passionate approach to uplifting the region by engaging in various programs that support housing stability, educational advancement, and community development. With a strong emphasis on respect and community support, Way Finders fosters an inclusive environment where employees are encouraged to contribute meaningfully to their mission of building and advocating for a thriving region.

The Housing Resource Associate role at Way Finders is a full-time onsite position that requires bilingual proficiency in English and Spanish. This position plays a crucial part in delivering exceptional customer service and acting as the frontline representative for individuals seeking housing assistance. The associate is responsible for providing vital information, guidance, and referrals to callers, clients, and visitors at the organization's Housing Centers. By embodying the core values of Way Finders, the Housing Resource Associate ensures that all interactions are professional, empathetic, and effective.

This role includes educating consumers about the organization’s programs and available community resources, conducting assessments to understand client needs, and facilitating appropriate referrals or appointments. The Housing Resource Associate is also integral in maintaining accurate records through detailed logging and real-time data entry. Moreover, this position involves managing communications, organizing program materials, and supporting collaborations across departments and with external stakeholders. Way Finders offers competitive wages for this role, ranging from $19.50 to $22.50 per hour depending on qualifications, alongside a comprehensive benefits package that supports an employee’s overall wellbeing and continued professional growth. Working at Way Finders means joining a committed team that values respect, community involvement, and the pursuit of social betterment through housing services.

Job Requirements

2 years' experience in office reception, at a call center, or in a related role
A combination of experience and a high school diploma (or equivalent) may be a substitute
Bilingual (English/Spanish) verbal and written skills required
Ability to organize and prioritize effectively in a fast-paced environment
Demonstrated ability to communicate clearly and effectively, both verbally and in writing
Demonstrated ability in Microsoft Office, and comfort learning new technologies
Excellent problem-solving and networking skills
Knowledge of community resources is a plus

Job Qualifications

Bilingual (English/Spanish) verbal and written skills
Demonstrated ability to communicate clearly and effectively, both verbally and in writing
Demonstrated ability in Microsoft Office
Comfort learning new technologies
Excellent problem-solving and networking skills
Knowledge of community resources is a plus
Experience in human or community services preferred

Job Duties

Provide exceptional, friendly, and helpful service to all callers, clients, and visitors
Educate consumers about the organization's programs and available community resources, proactively conducting assessments and making referrals/appointments when necessary
Assist clients with appropriate resources and tools for effective problem-solving and planning in regard to their housing needs and options
Maintain detailed log of incoming visitors, callers, and related documentation/notes
including but not limited to 'real time' data entry into internal system
Ensure all calls are responded to in a timely response, including forwarding all inquiries from government offices, housing courts, legal services, and other applicable agencies
Maintain adequate supply of up-to-date program materials and forms in reception and resource areas
Manage, organize, and update information in all required databases and software applications
Receive, sort, deliver, and date stamp incoming mail and packages
prepare outgoing mail as necessary
Work collaboratively to plan and prepare workshops for tenants and landlords
Establish and maintain strong, collaborative relationships with internal staff including across departments, landlord, owners, community groups, agencies, and stakeholders
Perform general clerical duties including but not limited to scanning, filing, faxing, copying, preparing correspondence and reports
Proactively identify and inform the program managers of any issues that may adversely affect the department or organization