Housing Monitor & Receptionist

The Salvation Army is a globally recognized charitable organization committed to meeting human needs without discrimination. Established over 150 years ago, The Salvation Army operates a wide range of services including emergency shelters, rehabilitation centers, and community outreach programs. Known for its compassionate approach and dedication to improving the lives of vulnerable populations, the organization plays a vital role in providing shelter, aid, and support to individuals and families experiencing hardship. The Salvation Army's mission emphasizes holistic care, including spiritual, social, and physical well-being, ensuring that each person receives respectful and dignified assistance.

This position is a key role within The Salvation Army's shelter services, designed to maintain a safe and welcoming environment for residents seeking overnight accommodation. The role involves answering telephones courteously, directing calls appropriately, and recording messages accurately. The person in this position will receive deliveries and donations, greeting and announcing visitors and clients with professionalism. Additionally, this position provides general information about The Salvation Army’s operations and services and handles routine clerical duties such as typing and filing. An essential responsibility includes managing the intake and registration of shelter residents each night, ensuring all records and logs are accurately maintained.

The Shelter Intake Coordinator monitors the activities of residents during an assigned shift, ensuring safety, security, and adherence to house rules. This involves monitoring security cameras, checking the security of windows and doors, and making periodic rounds throughout the facility. The role requires vigilance and excellent interpersonal skills to control, lead, and motivate behavior effectively. The successful candidate will be meticulous in maintaining accurate records and logs of any unusual activities or unique situations encountered during shifts.

Furthermore, this position requires balancing and securing monetary receipts and managing resident property records carefully. The Shelter Intake Coordinator will collaborate closely with other staff members to maintain the shelter’s neat and orderly condition, ensuring a safe and supportive environment for vulnerable populations. This role is an excellent opportunity for individuals committed to public service and community support, offering a meaningful way to contribute to improving the quality of life for those in need.

Employment for this role is full-time, with an emphasis on reliability and consistent attendance. The position requires someone who can communicate effectively in English, both verbally and in writing, and handle telephone switchboard responsibilities professionally. The Salvation Army offers a supportive work environment with meaningful work that positively impacts the community. The salary and benefits package is competitive within the sector, reflecting the importance of this role. There is also a structured submittal period for applications, emphasizing fairness and equal opportunity for all candidates, including veterans and disabled individuals.