Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.07
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Flexible work schedule
Employee assistance program
Job Description
The Tenderloin Housing Clinic (THC) is a non-profit organization dedicated to providing housing support and comprehensive services to individuals and families experiencing homelessness or housing instability in San Francisco. With a mission centered around empowerment, community, and stability, THC offers innovative solutions designed to assist vulnerable populations in achieving and maintaining secure housing. The agency operates a variety of programs that encompass housing placement, rental assistance, tenant support, and case management, ensuring a holistic approach to addressing the multifaceted challenges faced by low-income and formerly homeless populations.\n\nTHC is currently seeking a dedicated and organized Administrative Assistant to join its Housing... Show More
Job Requirements
- High school degree or equivalent
- Minimum 1 year experience in administration or office management
- Minimum 1 year experience working directly with diverse, low-income, homeless or formerly homeless population
- Minimum typing speed of 50 w.p.m.
- Thorough working knowledge of Microsoft Office Suite
- Ability to complete paperwork accurately and write business correspondence
- Demonstrated problem-solving skills
- Experience working within databases and excellent data entry skills
- Experience working with clients with mental health and substance use issues
- Ability to perform basic math calculations with minimal mistakes
- Ability to read, understand, and apply language from manuals, policies, technical procedures, and instructions
- Demonstrated customer service and reception skills
- Ability to read, communicate orally, and write in English
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Demonstrated organizational and filing skills
- Ability to walk a distance of up to 1.5 miles while performing errands
- Ability to clearly explain services, operations, and office rules while listening effectively to client, tenant, staff, and visitor requests
- Must pass all post-contingency offer background checks, reference checks, and TB screening clearances
- Experience working in non-profit or public sector preferred
- Bilingual abilities preferred
Job Qualifications
- High school degree or equivalent
- Bachelor’s degree preferred
- Minimum 1 year of experience in administration/office management
- Minimum 1 year experience working with diverse, low-income, homeless, or formerly homeless populations
- Minimum typing speed of 50 w.p.m.
- Thorough working knowledge of Microsoft Office Suite
- Ability to complete paperwork accurately and write business correspondence
- Demonstrated problem-solving skills
- Experience working within databases and excellent data entry skills
- Experience with clients with mental health and substance use issues
- Ability to perform basic math calculations with minimal mistakes
- Ability to read, understand, and apply language from manuals, policies, technical procedures, and instructions
- Demonstrated customer service and reception skills
- English communication skills in reading, speaking, and writing
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Demonstrated organizational and filing skills
- Ability to walk up to 1.5 miles while performing errands
- Ability to clearly explain services, operations, and office rules while listening effectively
- Pass post-contingency offer background checks, reference checks, and TB screening clearances
- Experience working in non-profit or public sector preferred
- Bilingual abilities preferred
Job Duties
- Greet tenants/clients, staff and visitors warmly to the office, direct clients to appropriate staff and services
- Check-in tenants and clients via the automated queuing system
- Answer main phone line in a warm and helpful manner, transfer calls on a multiple phone line system
- Safeguard tenant/client and agency monies and be accountable for check security policies
- Photocopy, fax, file, sort checks, and perform miscellaneous administrative tasks
- Conduct administrative and preparation tasks for all Housing Department programs associated with Check Day, Quick Check, and the Rental Payment Period (Group Rent) efficiently and supportively
- Support THC's tenant/client intake process by opening files for new and/or returning tenants/clients, collecting and filing all documents, sending copies to appropriate staff, ordering background checks and emailing results
- Review and enter program withdrawals, close tenant/client files, and maintain an organized archival system
- Distribute checks and collect rent at the “Check Table” during “Check Week
- ” Assist with interim and annual tenant recertifications to determine 30% rent rate
- Monitor, track and complete annual recertifications for the Galvin Apartments
- Assist with the lottery and lease up process for the Galvin Apartments
- Assist in administering rent payments to landlords and disbursements to tenants/clients to maintain housing
- Deliver checks to MPP satellite sites and/or hotels/landlords timely and accurately
- Manage all incoming and outgoing mail including pickup, delivery, sorting, stamping and distribution
- Order office and breakroom supplies, maintain inventory, and organize storage and break areas
- Enter and track maintenance work orders for Housing Services
- Respond to phone messages, tenant/client requests, staff requests, and emails promptly
- Maintain confidentiality of client records and concerns
- Attend and participate in all scheduled meetings as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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