Houseperson-Runner

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

team events

Life insurance

Job Description

Virgin Hotels is a dynamic and innovative hospitality brand known for its unique blend of modern luxury, vibrant social spaces, and unparalleled guest service. As part of the hospitality industry, Virgin Hotels strives to create memorable experiences for guests through a commitment to comfort, style, and exceptional customer care. The company operates with a focus on design-forward properties that cater to the needs of travelers seeking both business and leisure accommodations. Virgin Hotels prides itself on fostering a collaborative, inclusive workplace culture that values diversity, integrity, and teamwork.

Job Qualifications

Effective verbal and written communication skills
Able to adapt communication style to suit different audiences, efficiently communicating with supervisors, coworkers, public etc.
Ability to communicate well with guests in English
Strong attention to details
Enjoyment of cleaning
Having a strong sense of responsibility, reliability, and honesty
Teamwork and collaboration

Job Duties

Maintain the standard of cleanliness for guest hallways, vending areas, service landings, stairwells and the service elevator
Greet guests immediately with a friendly/sincere acknowledgement
Provide excellent guest service, including information about resort services, activities and local attractions
Deliver all guest requested items, received via dispatched request, to rooms in a timely manner, ensuring that all guest needs are anticipated and delivered with the highest in guest service
Remove and handle dirty linen and garbage from Guest Room Attendants' carts, following all linen protocols
Assure that all guest requests are completed in a timely manner as set forth by the department
Ensure that all delivered items are clean and in working order
Maintain inventory levels in all storage lockers
Anticipate guest needs by asking guests during delivery process if they need any additional items
Maintain inventory levels of all storage lockers in your assigned area(s) and/or additional area(s) as assigned by supervisor
Be able to turn mattresses according to the rotation schedule
Handle guest's requests as assigned
Report to designated shift in assigned attire
Perform designated duties within time allotted
Use only the designated cleaning chemicals and tools
Report any guest or safety issues to a manager or supervisor
Keep guest information confidential and secure
Responsible for all keys assigned and comply with the key policy established by the company
Comply with all departmental and property policies and procedures
Comply with security policies of the hotel
Restock supplies in storage lockers as needed
Assist with linen delivery/stocking as required for your assigned area(s)
Clean biohazards as directed by supervisor