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Houseperson - Room Housekeeping

Job Overview

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Benefits

Health Insurance
retirement plans
Paid Time Off
matching 401k plan
On-site wellness programs
Local discounts
employee hotel rates

Job Description

Pyramid Global Hospitality is a renowned hospitality company dedicated to prioritizing people in every aspect of its operations. Recognized globally with over 230 properties worldwide, Pyramid Global Hospitality consistently fosters a supportive, inclusive, and engaging work environment that promotes diversity, growth, development, and overall wellbeing of its employees. This people-first culture is integral to the company 's success and reputation, shaping its approach to employee development, benefits, and meaningful workplace relationships. Pyramid Global Hospitality stands out within the hospitality industry due to its commitment to making every team member feel valued and empowered to thrive, reflecting a corporate ethos centered on genuine care for its workforce.

The Cambria Hotel Columbia Downtown, a part of the Pyramid Global Hospitality portfolio, exemplifies this commitment through an excellent employee wage package, comprehensive benefit plans, a matching 401K plan, career development opportunities, generous bonuses, and exclusive travel perks. With a portfolio encompassing 140 hotels representing major brands, the company offers an expansive platform for professional growth. The ethos at Cambria Hotel Columbia Downtown highlights that employee care is just as important as guest service and emphasizes the importance of creating memorable experiences for guests. Working here means becoming part of a collaborative environment that values the role of each member in delivering outstanding service and contributing to the community.

The House Attendant role at Cambria Hotel Columbia Downtown is pivotal in maintaining the cleanliness and comfort that keep guests coming back. The hotel industry recognizes cleanliness as a critical factor in guest satisfaction, and the housekeeping team is fundamentally responsible for this daily excellence. As a House Attendant, the candidate will be the “Heart of the House,” ensuring that both public spaces and guest rooms meet the highest standards of tidiness and comfort. By working closely with room attendants and the broader housekeeping team, the House Attendant contributes directly to the guests ’ overall experience, transforming stays from ordinary to outstanding.

The ideal candidate for the House Attendant position is detail-oriented, reliable, and passionate about hospitality. They will perform duties including engaging courteously with guests, supporting room attendants by handling heavy lifting during deep cleans, replenishing supplies across guest floors, and maintaining public areas according to strict cleaning protocols. These duties are vital to sustaining an inviting environment where guests can relax and enjoy their stay fully.

At Pyramid Global Hospitality, the company also offers its employees unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays, further enhancing the working experience. Pyramid also values continuous learning, providing ongoing training and development opportunities to help employees advance their careers in hospitality. Whether starting out or building on years of experience, team members are encouraged to grow professionally in a workplace that promotes collaboration, respect, and personal fulfillment.

Overall, joining Pyramid Global Hospitality and the Cambria Hotel Columbia Downtown team means embarking on a rewarding career path within a leading hospitality company that truly values its people and strives to create exceptional guest experiences through dedicated service and a nurturing workplace culture. The House Attendant position offers a unique opportunity for individuals who enjoy a dynamic work environment, value teamwork, and have a keen attention to detail to make a meaningful difference in the hospitality industry.

Job Requirements

  • High school diploma or equivalent preferred
  • prior housekeeping experience desirable
  • ability to stand and walk for long periods
  • physical capability to lift at least 25lbs
  • excellent attention to detail
  • strong communication skills
  • ability to work collaboratively in a team environment

Job Qualifications

  • Housekeeping experience desirable
  • neat and pleasant personality
  • time management skills
  • ability to work on feet for extended periods
  • effective communication skills
  • ability to move, traverse, position self to reach corners on floors and high places
  • ability to observe conditions and detect odors
  • ability to position and navigate carts weighing up to 100 lbs in tight spaces
  • ability to operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads, and dusters
  • ability to lift, carry and position loads of at least 25lbs

Job Duties

  • Engage with guests to ensure their stay is going well
  • work as a team to accomplish the goal of hotel cleanliness
  • walk all assigned floors at beginning and end of shift to collect bags, trash, and soiled linen
  • pickup clean linen and refill the par stock of linen on each floor pantry
  • deliver towels, cribs, cots and other items to guest rooms on requests
  • perform duties of room attendant when necessary
  • refill the par stock of guest amenities and supplies on each floor pantry
  • help room attendants with heavy lifting during super cleaning and spring cleaning of rooms
  • clean all public areas following department standard operating procedures
  • remove soiled linen and trash from all service areas and take to appropriate locations
  • always respond in a friendly and helpful manner to guests and team members

Job Criteria

Experience

No experience required


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