Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $32.25 - $33.25
Work Schedule
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Life insurance
Company stock purchase program
Paid Time Off
paid sick days
Team Member Travel Program
Daily Pay
Job Description
Hilton Grand Vacations (HGV) is a renowned leader in the vacation ownership industry, celebrated for its innovation, quality, and unwavering dedication to providing memorable vacation experiences. Operating properties worldwide, HGV builds on more than three decades of trusted service and commitment to excellence. The company is recognized not only for its high standards of luxury and cleanliness but also for fostering a culture of Spirit of Service, which emphasizes hospitality, integrity, leadership, teamwork, ownership, and immediacy. HGV’s resorts and timeshare properties serve a diverse clientele who expect impeccable service and attention to detail in every aspect of their vacation experience. Full-time team members enjoy a comprehensive benefits package and a supportive work environment that values work-life balance and family-friendly policies. HGV has earned accolades such as four out of five stars for workplace culture and recognition as one of Newsweek’s "America's Greatest Workplaces for Parents & Families."
The Houseperson role at Hilton Grand Vacations is a critical position within the Housekeeping Department, which operates seven days a week, including weekdays, weekends, and holidays. This role supports the housekeeping operation by maintaining cleanliness, organization, and operational readiness of guest areas, public spaces, and back-of-house areas throughout the property. The Houseperson assists with deep cleaning, room preparation, and special projects to ensure that all spaces meet luxury expectations and Hilton Grand Vacations’ cleanliness brand standards. With a commitment to service excellence and embodying HGV’s Inspired Hospitality and Hilton values, the Houseperson plays a key part in creating a safe, welcoming, and pristine environment for guests and team members alike.
In this role, the Houseperson is involved in a variety of cleaning and support tasks across guest corridors, stairwells, public areas, and back-of-house spaces. They maintain a clean, organized, and safe environment, assist with room turnover by stripping linens and removing trash, transport clean and soiled linen, restock supply closets, and support inventory management. Additionally, the Houseperson delivers guest items and fulfills service requests with professionalism, maintains readiness of supportive equipment such as cribs and highchairs, and participates in deep cleaning initiatives and large-scale room or public area preparations. This position also involves greeting guests warmly and assisting with basic requests while maintaining awareness of resort services and amenities. Safety and compliance are paramount, including adherence to safety procedures, key control protocols, and lost and found procedures.
Hilton Grand Vacations offers an attractive pay range for this role from $32.25 to $33.25 per hour, along with daily pay options and a robust benefits package effective from day one. Benefits include medical, dental, and vision insurance, a 401k plan with company match, life insurance, company stock purchase program, generous paid time off, paid sick days, and exclusive travel discounts through programs like Perks at Work, Go Hilton Travel, HGV Getaway, and RCI Travel. These benefits create a rewarding environment for team members who bring commitment, professionalism, and care to their work.
The ideal candidate will have a minimum of one year of related experience, basic English communication skills, and the ability to work efficiently both independently and as part of a team. Physical requirements such as the ability to lift and carry items over 50 lbs and safely use cleaning equipment and chemicals are essential. The role is suited for individuals who pride themselves on their grooming, professional appearance, and commitment to maintaining luxury hospitality standards.
Joining Hilton Grand Vacations means becoming part of a dedicated group of team members who are passionate about transforming every vacation into an extraordinary experience. The company embraces diversity and provides reasonable accommodations for individuals with disabilities. The Houseperson role offers an opportunity for growth and recognition within a company that values its people and their contributions to exceptional guest service.
The Houseperson role at Hilton Grand Vacations is a critical position within the Housekeeping Department, which operates seven days a week, including weekdays, weekends, and holidays. This role supports the housekeeping operation by maintaining cleanliness, organization, and operational readiness of guest areas, public spaces, and back-of-house areas throughout the property. The Houseperson assists with deep cleaning, room preparation, and special projects to ensure that all spaces meet luxury expectations and Hilton Grand Vacations’ cleanliness brand standards. With a commitment to service excellence and embodying HGV’s Inspired Hospitality and Hilton values, the Houseperson plays a key part in creating a safe, welcoming, and pristine environment for guests and team members alike.
In this role, the Houseperson is involved in a variety of cleaning and support tasks across guest corridors, stairwells, public areas, and back-of-house spaces. They maintain a clean, organized, and safe environment, assist with room turnover by stripping linens and removing trash, transport clean and soiled linen, restock supply closets, and support inventory management. Additionally, the Houseperson delivers guest items and fulfills service requests with professionalism, maintains readiness of supportive equipment such as cribs and highchairs, and participates in deep cleaning initiatives and large-scale room or public area preparations. This position also involves greeting guests warmly and assisting with basic requests while maintaining awareness of resort services and amenities. Safety and compliance are paramount, including adherence to safety procedures, key control protocols, and lost and found procedures.
Hilton Grand Vacations offers an attractive pay range for this role from $32.25 to $33.25 per hour, along with daily pay options and a robust benefits package effective from day one. Benefits include medical, dental, and vision insurance, a 401k plan with company match, life insurance, company stock purchase program, generous paid time off, paid sick days, and exclusive travel discounts through programs like Perks at Work, Go Hilton Travel, HGV Getaway, and RCI Travel. These benefits create a rewarding environment for team members who bring commitment, professionalism, and care to their work.
The ideal candidate will have a minimum of one year of related experience, basic English communication skills, and the ability to work efficiently both independently and as part of a team. Physical requirements such as the ability to lift and carry items over 50 lbs and safely use cleaning equipment and chemicals are essential. The role is suited for individuals who pride themselves on their grooming, professional appearance, and commitment to maintaining luxury hospitality standards.
Joining Hilton Grand Vacations means becoming part of a dedicated group of team members who are passionate about transforming every vacation into an extraordinary experience. The company embraces diversity and provides reasonable accommodations for individuals with disabilities. The Houseperson role offers an opportunity for growth and recognition within a company that values its people and their contributions to exceptional guest service.
Job Requirements
- Minimum one year of related experience
- Basic English communication skills to understand instructions and interact with guests and team members, including reading and writing
- Ability to support housekeeping operations through organization, efficiency, and attention to detail
- Ability to follow procedures, manage time effectively, and complete tasks within assigned timeframes
- Ability to work independently and as part of a team in a fast-paced environment
- Ability to interact courteously with guests and respond appropriately to requests
- Ability to maintain professional grooming and appearance standards consistent with a luxury hospitality environment
- Ability to safely use cleaning equipment and chemicals in accordance with company standards
- Ability to repeatedly lift and carry, push and pull items more than 50 lbs
Job Qualifications
- Minimum one year related experience
- Basic English communication skills to understand instructions and interact with guests and team members, including reading and writing
- Ability to support housekeeping operations through organization, efficiency, and attention to detail
- Ability to follow procedures, manage time effectively, and complete tasks within assigned timeframes
- Ability to work independently and as part of a team in a fast-paced environment
- Ability to interact courteously with guests and respond appropriately to requests
- Ability to maintain professional grooming and appearance standards consistent with a luxury hospitality environment
- Ability to safely use cleaning equipment and chemicals in accordance with company standards
- Ability to repeatedly lift and carry, push and pull items more than 50 lbs
- High school diploma or equivalent
- Prior housekeeping experience in hospitality, resort, or related environments
- Experience working in a luxury, boutique, or high-end property
- Experience working in timeshare or resort operations
- Bilingual Japanese communication skills
Job Duties
- Performs cleaning and support tasks across guest corridors, stairwells, public areas, and back of house spaces to meet luxury expectations and Hilton Grand Vacations brand standards
- Maintain a clean, organized, and safe environment for hotel guests, patrons, and team members
- Assists with room turnover processes by stripping linens, removing trash, and supporting housekeeping team members to ensure efficient room readiness
- Transports clean and soiled linen, restocks supply closets, and supports inventory management to ensure team members have the necessary materials to perform their duties effectively
- Delivers guest items and fulfills service requests in a timely and professional manner, ensuring all items are clean, functional, and properly presented prior to delivery
- Maintains readiness of supportive equipment such as cribs, highchairs, and other guest items, ensuring they are clean, safe, and in proper working condition
- Supports deep cleaning initiatives, special projects, and large-scale room or public area preparations, including furniture movement, detailed cleaning, and preparation of spaces to meet cleanliness and presentation standards
Job Criteria
Experience
No experience required
Job Location
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