Houseperson, Housekeeping - InterContinental Mark Hopkins

InterContinental Mark Hopkins San Francisco is a distinguished hotel perched atop historic Nob Hill and has been a celebrated landmark since its establishment in 1926. Known for its timeless elegance, rich traditions, and breathtaking panoramic views of San Francisco, this hotel seamlessly blends classic luxury with modern comforts. Over the decades, it has welcomed numerous travelers, dignitaries, and locals alike, becoming an integral part of the city’s heritage and hospitality industry. The Mark Hopkins stands as a beacon of the city’s innovative spirit and resilience, while preserving the grandeur and legacy that have made it one of the most iconic destinations on the West Coast.

Joining the team at InterContinental Mark Hopkins means becoming part of a long-standing tradition of excellence in hospitality within one of the world’s most revered and vibrant cities. The hotel takes pride in providing guests with unforgettable experiences driven by impeccable service and attention to detail. As part of this commitment, the role of Houseperson is pivotal in the behind-the-scenes operations that uphold the hotel’s high standards of cleanliness, organization, and presentation.

The Houseperson at InterContinental Mark Hopkins works intricately with the Housekeeping team to maintain guest room and public area standards that reflect the hotel’s luxurious reputation. This position involves supporting the delivery of linens, towels, guest supplies, and amenities throughout the property, ensuring all housekeeping closets and storage areas are orderly and well-stocked, and responding promptly to guest requests and operational needs. The role also requires consistent attention to maintaining cleanliness in public, back-of-house, and employee areas, alongside reporting maintenance and safety concerns.

Designated as a union-represented position under UNITE HERE Local 2, the Houseperson salary ranges from $31.96 to $33.96 per hour, reflecting the competitive compensation for this vital role. Employees benefit from comprehensive offerings that include paid time off, medical, dental, and vision insurance, a 401(k) plan, impressive room discounts, and some of the best training programs in the hospitality industry. The hotel fosters an inclusive work environment that champions teamwork, safety, and excellence in guest service.

Ideal candidates for Houseperson exhibit a strong commitment to guest satisfaction, the ability to work effectively both independently and within a team, and the physical endurance required to perform labor-intensive tasks. Prior experience in housekeeping, hospitality, or luxury hotel environments is preferred but not mandatory, allowing for opportunities for motivated individuals eager to join a high-caliber team. This role is especially suitable for individuals who thrive in a fast-paced, guest-focused environment with flexible availability including weekends and holidays.

Overall, the Houseperson position at InterContinental Mark Hopkins San Francisco offers more than just a job; it provides an opportunity to contribute to a legacy of excellence, engage with a diverse and dynamic team, and develop a rewarding career in luxury hospitality within a city steeped in history and innovation.