Houseperson - Housekeeping

Waterbury, CT, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

wellness programs

Training and Development

Job Description

Hard Rock is a globally renowned hospitality and entertainment company famous for its vibrant culture and iconic brand presence across the world. With a diverse portfolio that includes casinos, hotels, restaurants, and live music venues, Hard Rock creates unforgettable experiences that blend entertainment, rock and roll, and exceptional customer service. The brand’s unique environment is characterized by its energy, passion for music, and commitment to both guests and team members. Hard Rock places great emphasis on the health and well-being of its employees and their families, offering a comprehensive benefits package designed to promote a healthy work-life balance and long-term... Show More

Job Requirements

must obtain and maintain all licenses/certifications per federal, state, and gaming/lottery regulations
must successfully pass background check
must successfully pass drug screening
must be able to work nights, weekends, and holidays
ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas
ability to read, comprehend, and write simple instructions, short correspondence and memos
ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing
ability to effectively deal with internal and external guests and team members, some of whom will require high levels of patience, tact, and diplomacy
fluency in English, additional languages preferred
ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time
ability to make repeating movements of the arms, hands, and wrists
ability to express or exchange ideas verbally and perceive sound by ear
ability to obtain impressions through the eyes
manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
ability to occasionally move objects (lift, push, pull, balance, carry) up to 50 pounds/25 kilograms
ability to occasionally move objects (lift, push, pull, balance, carry) up to 100 pounds/50 kilograms
ability to turn or twist body parts in a circular motion
ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
ability to operate potentially hazardous equipment

Job Qualifications

high school diploma or equivalent
6 months janitorial experience required or an equivalent combination of education and experience

Job Duties

exhibit conduct in accordance with all gaming commission regulations and departmental policies and procedures
maintains a clean, safe, hazard-free work environment within area of responsibility
promotes positive guest relations at all times
assist housekeepers in cleaning rooms, as needed
stock caddies/carts with all required cleaning supplies, linen, amenities, and equipment
maintain awareness of guests in corridors, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present
enter guest rooms according to procedures, including respecting do not disturb rooms
assist housekeepers in deep cleaning guest rooms
remove in room dining trays/tables from guest rooms and corridors
deliver guest request items to guest rooms
clean and stock linen closets
empty and dispose of trash from housekeeper carts and linen closets
remove dirty linen from housekeeper cart and linen closets and take to laundry
clean stairwells, windows, furniture, lighting, fixtures, drapes, vents, and plants
sweep and mop floors
vacuum and shampoo carpets
deliver and remove cribs and rollaway beds, as needed
clean vacuum cleaners daily
unload and store all unused items from caddies/carts, and store caddies/carts correctly
maintain positive and professional communication with all team members
provide recognition to others, including co-workers, supervisors, managers, and directors
participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities
ensure a healthy and safe work environment for co-workers and guests
be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests
promote property outlets to guests
assist guests in finding locations within the property by giving clear directions
resolve guest complaints using property procedures
create a positive environment in which all team members have the ability to maximize their potential
listen to comments, criticisms, and feedback from guests, team members, and managers to gain an understanding of strength and opportunity to improve personal/property performance
work as a team, helping all team members to complete the required activities that ensure we deliver amplified service
participate in sound check meetings on each shift
always smile and offer a warm greeting to all
know, understand, and practice with energy and enthusiasm the mission, values, mottos, culture and spirit that make Hard Rock unique
perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations
perform additional duties as requested by department managers and supervisors
communicate with management to ensure that assigned duties are completed to standard
present a professional image to team members, guests, clients, owners, and investors
operate ethically to protect the Hard Rock brand
maintain confidentiality of guest, team member, and company information
comply with all policies and standard operating procedure of the property
perform work regularly and predictably
other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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