Houseperson - Hampton Inn Phoenix Airport North

Phoenix, AZ, USA|Onsite

Job Overview

Work Schedule

Flexible

Job Description

This opportunity is with a reputable hospitality property that values cleanliness, guest satisfaction, and safety. The establishment prides itself on providing a welcoming and comfortable environment for all guests, ensuring that every area from the lobby to the pool is immaculate and inviting. As a key member of the team, the focus is on maintaining high standards of hygiene and presentation to reflect the property’s commitment to excellence in guest service and overall experience. This role is ideal for individuals who thrive in dynamic environments that require attention to detail and proactive problem-solving. Employment type may vary according to business needs and the schedule could include varying shifts to accommodate operational demands.

The role involves comprehensive cleaning and maintenance responsibilities within the front lobby, pool area, and various public restrooms. It requires vigilance in responding to potential safety hazards such as wet floors, ensuring all areas are clearly safe and visually appealing at all times. This position also entails emptying trash across multiple office spaces including the Sales, Executive, and Front offices. Besides cleaning, the role includes interacting courteously with guests, which positions this job as essential in promoting a positive guest experience. Candidates in this role will need to demonstrate a strong work ethic, the ability to manage frequent interruptions while maintaining focus, and the discipline to adhere to attendance guidelines and operational schedules. Given the multifaceted nature of duties ranging from dusting and polishing furniture to managing safety issues, candidates should be comfortable working in a physically active role that demands attention to detail and excellent communication skills. Overall, this maintenance and cleaning function is vital to upholding the establishment’s reputation for cleanliness, safety, and guest friendliness, making it a rewarding position for those committed to guest service, facility upkeep, and supportive teamwork.

Job Requirements

High work ethic and self-initiative
Regular attendance according to established guidelines
May be required to work varying schedules to reflect the business needs of the property
Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
Ability to work in a standard office environment
Prolonged periods of sitting at a desk and working on a computer (6-8 hours a day)
Occasional standing and walking throughout the workday
Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment
Ability to communicate effectively verbally and in writing
Occasionally required to stand, walk, bend, reach, or carry items
Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies)
Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles)
Ability to hear and participate in conversations and meetings, use phone and/or headset
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role

Job Qualifications

High school diploma or equivalent
Previous experience in cleaning or hospitality is preferred
Ability to communicate effectively verbally and in writing
Strong attention to detail
Demonstrated ability to work independently and as part of a team
Good interpersonal skills to greet guests courteously

Job Duties

Ensure the entire front lobby is clean and presentable for the guest
Immediately respond to and correct any potential safety conditions such as a wet floor due to guests tracking in rain or snow
Clean pool area and restrooms
Clean all public restrooms and stock all necessary items
Empty the trash from all offices including the Sales, Executive and Front offices
Clean, dust, mop, vacuum and polish the lobby area including ashtrays, furniture, house phones, wall fixtures, plants, vending machines, glass and windows
Greet guests in a courteous fashion