Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
wellbeing programs
Career development opportunities
gym access
Job Description
Hyatt Regency Cleveland at The Arcade is a distinguished hotel located in a landmark building constructed in 1890, providing guests with a unique blend of historic charm and modern comfort. Situated in the heart of downtown Cleveland, this full-service hotel is just steps away from the vibrant East 4th Street Entertainment District and a short walk from major sporting and entertainment venues. The hotel boasts 293 well-appointed rooms and 14,000 square feet of versatile meeting and event space, making it an ideal destination for business travelers, sports fans, wedding parties, and tourists alike.
As part of the globally recognized Hyatt brand, known for its commitment to exceptional service and guest satisfaction, Hyatt Regency Cleveland offers a welcoming and dynamic work environment. The hotel prides itself on fostering a culture of respect, integrity, humility, empathy, creativity, and fun. With over 700 Hyatt Hotels and Resorts across the United States, employees have abundant opportunities for growth and career development. Hyatt is committed to inclusion and diversity, creating an environment where people from all backgrounds can bring their authentic selves to work and thrive in their roles.
The Houseperson - Events role at Hyatt Regency Cleveland at The Arcade is a fast-paced and essential position within the hospitality team. This role is primarily responsible for the efficient setup and breakdown of meeting spaces, ensuring that all event areas are prepared with tables, chairs, water service, and other necessary amenities. The Houseperson plays a critical role in supporting the events and banquet teams by maintaining the readiness and cleanliness of event spaces, contributing to memorable guest experiences.
Success in this position requires excellent communication skills, physical stamina to lift moderate weights, and the ability to work efficiently under time-sensitive conditions. The role demands attention to detail to ensure the layout and presentation of rooms meet Hyatt’s high standards. Being a Houseperson is an opportunity to engage directly with various departments and contribute to the seamless execution of events at one of Cleveland’s most historic and prestigious hotels.
Hyatt Regency Cleveland supports its employees with a comprehensive suite of benefits including mental wellbeing resources like access to the Headspace app, access to the hotel gym, and participation in the Hyatt Well-Check wellbeing assessment. Employees enjoy perks such as six complimentary nights at Hyatt hotels worldwide annually after just 90 days of employment, significant discounts at the hotel’s restaurants and spa, prorated vacation days, and partnerships that offer various local and national discounts. Convenient transportation is accessible due to the hotel’s proximity to RTA stops, and discounted parking passes are available.
This position is an excellent entry point into the Hyatt family, offering a supportive and growth-oriented workplace culture. Regular check-ins with managers to discuss career goals, educational assistance of up to $1,000 per year, and numerous development tools through the Hyatt Learning platform demonstrate the company’s commitment to employee advancement and satisfaction. Ultimately, Hyatt Regency Cleveland at The Arcade fosters an environment where employees can deliver meaningful experiences and be their best selves every day.
As part of the globally recognized Hyatt brand, known for its commitment to exceptional service and guest satisfaction, Hyatt Regency Cleveland offers a welcoming and dynamic work environment. The hotel prides itself on fostering a culture of respect, integrity, humility, empathy, creativity, and fun. With over 700 Hyatt Hotels and Resorts across the United States, employees have abundant opportunities for growth and career development. Hyatt is committed to inclusion and diversity, creating an environment where people from all backgrounds can bring their authentic selves to work and thrive in their roles.
The Houseperson - Events role at Hyatt Regency Cleveland at The Arcade is a fast-paced and essential position within the hospitality team. This role is primarily responsible for the efficient setup and breakdown of meeting spaces, ensuring that all event areas are prepared with tables, chairs, water service, and other necessary amenities. The Houseperson plays a critical role in supporting the events and banquet teams by maintaining the readiness and cleanliness of event spaces, contributing to memorable guest experiences.
Success in this position requires excellent communication skills, physical stamina to lift moderate weights, and the ability to work efficiently under time-sensitive conditions. The role demands attention to detail to ensure the layout and presentation of rooms meet Hyatt’s high standards. Being a Houseperson is an opportunity to engage directly with various departments and contribute to the seamless execution of events at one of Cleveland’s most historic and prestigious hotels.
Hyatt Regency Cleveland supports its employees with a comprehensive suite of benefits including mental wellbeing resources like access to the Headspace app, access to the hotel gym, and participation in the Hyatt Well-Check wellbeing assessment. Employees enjoy perks such as six complimentary nights at Hyatt hotels worldwide annually after just 90 days of employment, significant discounts at the hotel’s restaurants and spa, prorated vacation days, and partnerships that offer various local and national discounts. Convenient transportation is accessible due to the hotel’s proximity to RTA stops, and discounted parking passes are available.
This position is an excellent entry point into the Hyatt family, offering a supportive and growth-oriented workplace culture. Regular check-ins with managers to discuss career goals, educational assistance of up to $1,000 per year, and numerous development tools through the Hyatt Learning platform demonstrate the company’s commitment to employee advancement and satisfaction. Ultimately, Hyatt Regency Cleveland at The Arcade fosters an environment where employees can deliver meaningful experiences and be their best selves every day.
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality or event support preferred
- Ability to communicate clearly
- Physical capability to lift moderate weight
- Availability to work flexible hours including weekends and holidays
- Ability to stand and move for extended periods
- Commitment to providing excellent guest service
Job Qualifications
- Good communication skills
- Ability to lift moderate weight
- Experience in hospitality or event services preferred
- Ability to work in a fast-paced environment
- Attention to detail
- Team-oriented mindset
- Basic knowledge of event setup procedures
Job Duties
- Set up and break down all meeting spaces with tables, chairs, water, etc
- Communicate effectively with event and banquet teams
- Lift and move moderate weights as needed
- Maintain cleanliness and readiness of event areas
- Work efficiently in a fast-paced environment
- Assist in coordinating event logistics as required
- Ensure compliance with Hyatt's standards for event presentation
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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