Houseperson - Embassy Suites by Hilton Portland Downtown

Embassy Suites by Hilton Portland Downtown is a distinguished hotel located in the heart of downtown Portland, Oregon. The hotel is part of the globally recognized Hilton brand, known for its commitment to exceptional hospitality and guest satisfaction. This 276 all-suites historical property offers guests easy access to local attractions including the Convention Center, Moda Center, theaters, the iconic Voodoo Doughnut, and Stumptown Coffee—all just minutes away. With its convenient location and welcoming atmosphere, Embassy Suites by Hilton Portland Downtown attracts travelers seeking comfort, quality, and excellent service.

As a member of the Hilton family, the hotel prides itself on fostering a friendly workplace environment. The team at Embassy Suites is dedicated to creating memorable guest experiences, and this commitment extends to supporting its employees with competitive health benefits, career growth opportunities, and unique perks such as the Go Hilton travel discount program. Employees also enjoy complimentary meals and parking during their shifts, making the hotel a desirable place to work for those passionate about hospitality. Recognized as a #1 Great Place to Work, the property values teamwork, leadership, integrity, and a proactive approach to every moment on the job.

The Houseperson role at Embassy Suites by Hilton Portland Downtown is a full-time position, offering an engaging and dynamic work environment with shift patterns that include both morning (8 am to 4:30 pm) and evening (2:30 pm to 11 pm) shifts, with weekends and holidays required. This role is essential to maintaining the hotel’s high standards of cleanliness and guest satisfaction. As a Houseperson, you become a vital part of the team dedicated to delivering the warmth and light of hospitality to every guest.

In this position, your primary responsibility is to ensure the cleanliness and upkeep of public spaces within the hotel. This includes restrooms, hallways, stairwells, elevators, offices, and event areas, where you will perform daily cleaning tasks such as dusting, polishing furniture, vacuuming, mopping floors, washing windows, and emptying trash. Beyond cleanliness, the Houseperson plays an important role in guest interaction by greeting guests warmly, delivering requested items, and occasionally assisting with room cleaning when needed. Strong communication and a service-oriented attitude are vital for creating positive guest experiences.

Additionally, the Houseperson manages housekeeping supplies by stocking and organizing supply rooms, which helps maintain efficient daily operations. The role also involves handling special projects that require periodic deep cleaning, such as flipping mattresses, moving furniture, and waxing floors. Attention to detail and a proactive approach are critical as you inspect the property for any repair needs or maintenance issues, promptly reporting these to ensure the hotel environment remains well-kept and safe for guests and staff alike.

Hilton delineates core values that guide the Houseperson role and help build a successful career. These include a passion for hospitality, integrity in all actions, leadership qualities, strong teamwork capabilities, ownership of responsibilities, and a sense of urgency and discipline in daily tasks. These values ensure that every team member contributes positively to the guest experience and the hotel’s reputation.

The company's commitment to its employees extends beyond work duties with numerous benefits designed to support overall wellbeing. Team members enjoy unparalleled travel perks through the Go Hilton program, offering deeply discounted stays at Hilton properties worldwide. The employee stock purchase program enables financial growth opportunities, while paid parental leave, personalized caregiving support, and crisis concierge services provide essential support during life’s important moments. Mental health resources, generous paid time off, comprehensive health and welfare benefits, and retirement plans round out the extensive package aimed at promoting a balanced and secure lifestyle.

Embassy Suites by Hilton Portland Downtown is proud of its award-winning workplace culture, repeatedly recognized on the World's Best Workplaces list by Great Place to Work and Fortune. As part of one of the world’s leading hospitality brands, this role not only offers a job but a career path with growth opportunities and the chance to be part of an inspiring, global community that touches the lives of millions of guests. Whether you are starting your career or looking to advance it, joining Hilton means becoming part of a culture that supports your personal and professional development every step of the way. Become a Houseperson at Embassy Suites and help make every guest stay a memorable, magical experience.