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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
Employee wellness programs
Job Description
The Santa Ana Star Casino Hotel is a renowned hospitality establishment located in Santa Ana Pueblo, New Mexico. This vibrant hotel, known for its luxurious accommodations and exceptional guest services, is committed to providing a memorable and comfortable experience for its visitors. The Santa Ana Star Casino Hotel is not only a premier destination for entertainment and lodging, but it also prides itself on a strong community connection and support for the local Santa Ana tribe. As a full-service hotel, it offers a range of amenities including dining, gaming, event spaces, and leisure activities, creating a dynamic environment for both... Show More
Job Requirements
- Preference is given to qualified Santa Ana Tribal Members
- high school diploma or GED required
- bi-lingual and multi-cultural experience helpful
- good interpersonal, guest service and communication skills
- a smartphone capable of running company applications and communication systems is required
- all employees are required to proficiently use a smartphone for company applications, email, and text
- must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license
Job Qualifications
- Detail oriented and organized
- ability to multi-task
- ability to provide strong customer service
- ability to handle conflict situations
- ability to work in a fast-paced environment
- ability to deal with stressful situations in a professional manner
- team player
Job Duties
- Performs duties related to housekeeping in accordance to established policy and procedures as well as service standards
- removes dirty linens and towels from rooms and hallways, transports them to assigned location
- receives clean linen and towels, distributes them to the assigned locations
- properly stocks housekeeping carts and closets with necessary supplies, materials and amenities
- ensures all equipment is used and maintained in accordance with established procedures
- adheres to all safety guidelines including the use of protective equipment
- uses chemicals in a proper, safe and responsible manner in accordance with standards
- performs duties in a timely and efficient manner
- maintains proper stock levels at all times
- delivers to Guest Room Attendants necessary supplies on an as needed basis
- communicates problems, challenges or unusual matters of significance to supervisor
- informs supervision of needed support, supplies or repairs
- completes maintenance work orders to be shared with supervisors and management
- accurately completes assigned daily paperwork
- ensures all storage areas and carts are clean and organized
- takes personal responsibility for delivering excellent guest experience
- ensures guests' issues are resolved in a prompt, courteous and efficient manner
- shares guest feedback with appropriate parties in order to maintain continuous improvement
- welcomes corrective and/or constructive feedback
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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