Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
Employee wellness programs
Job Description
The Santa Ana Star Casino Hotel is a renowned hospitality establishment located in Santa Ana Pueblo, New Mexico. This vibrant hotel, known for its luxurious accommodations and exceptional guest services, is committed to providing a memorable and comfortable experience for its visitors. The Santa Ana Star Casino Hotel is not only a premier destination for entertainment and lodging, but it also prides itself on a strong community connection and support for the local Santa Ana tribe. As a full-service hotel, it offers a range of amenities including dining, gaming, event spaces, and leisure activities, creating a dynamic environment for both guests and employees.
Within this esteemed establishment, the role of Houseperson is essential to maintaining the high standards of cleanliness and presentation that guests expect. The Houseperson plays a vital role in supporting the housekeeping team, ensuring that all common areas such as hotel corridors, public spaces, and back-of-house areas remain clean, attractive, and orderly. This position is a full-time employment opportunity, and applicants who are members of the Santa Ana tribal community are given preference, reflecting the hotel's commitment to cultural inclusivity.
The Houseperson's responsibilities include removing dirty linens and towels from guest rooms and hallways, transporting them to laundry areas, and replenishing supplies to guest room attendants' carts. Maintaining an organized stock of cleaning materials and amenities is critical to the smooth operation of the housekeeping department. In addition to these tasks, the Houseperson must adhere to all safety protocols, including the proper use of cleaning chemicals and protective equipment. The successful candidate must demonstrate reliability, professionalism, and a willingness to take initiative in resolving guest concerns promptly and courteously.
The role requires physical stamina and the ability to manage heavy lifting, sometimes more than 100 pounds, as well as the capacity to work efficiently in a fast-paced environment. Strong communication skills and a positive attitude are essential for collaborating with team members and contributing to the overall guest experience. Additionally, employees must be proficient in using smartphones to manage company communications and applications, ensuring seamless coordination within the team.
This position involves various physical activities such as standing, walking, reaching, and handling various equipment including vacuums, laundry bins, floor machines, and mobile devices. Attention to detail, the ability to prioritize tasks, and a commitment to upholding the hotel’s core values are fundamental to success in this role. Embracing feedback and maintaining a respectful and professional demeanor with coworkers and guests alike are also key expectations.
Working at the Santa Ana Star Casino Hotel offers a unique opportunity to be part of a culturally rich and dynamic environment. Employees benefit from a supportive workplace that values dependability, honesty, and continuous improvement. The Houseperson position not only contributes to the hotel's operational excellence but also plays a direct role in enhancing the overall guest experience, making it a rewarding career path for those dedicated to hospitality and teamwork.
Within this esteemed establishment, the role of Houseperson is essential to maintaining the high standards of cleanliness and presentation that guests expect. The Houseperson plays a vital role in supporting the housekeeping team, ensuring that all common areas such as hotel corridors, public spaces, and back-of-house areas remain clean, attractive, and orderly. This position is a full-time employment opportunity, and applicants who are members of the Santa Ana tribal community are given preference, reflecting the hotel's commitment to cultural inclusivity.
The Houseperson's responsibilities include removing dirty linens and towels from guest rooms and hallways, transporting them to laundry areas, and replenishing supplies to guest room attendants' carts. Maintaining an organized stock of cleaning materials and amenities is critical to the smooth operation of the housekeeping department. In addition to these tasks, the Houseperson must adhere to all safety protocols, including the proper use of cleaning chemicals and protective equipment. The successful candidate must demonstrate reliability, professionalism, and a willingness to take initiative in resolving guest concerns promptly and courteously.
The role requires physical stamina and the ability to manage heavy lifting, sometimes more than 100 pounds, as well as the capacity to work efficiently in a fast-paced environment. Strong communication skills and a positive attitude are essential for collaborating with team members and contributing to the overall guest experience. Additionally, employees must be proficient in using smartphones to manage company communications and applications, ensuring seamless coordination within the team.
This position involves various physical activities such as standing, walking, reaching, and handling various equipment including vacuums, laundry bins, floor machines, and mobile devices. Attention to detail, the ability to prioritize tasks, and a commitment to upholding the hotel’s core values are fundamental to success in this role. Embracing feedback and maintaining a respectful and professional demeanor with coworkers and guests alike are also key expectations.
Working at the Santa Ana Star Casino Hotel offers a unique opportunity to be part of a culturally rich and dynamic environment. Employees benefit from a supportive workplace that values dependability, honesty, and continuous improvement. The Houseperson position not only contributes to the hotel's operational excellence but also plays a direct role in enhancing the overall guest experience, making it a rewarding career path for those dedicated to hospitality and teamwork.
Job Requirements
- Preference is given to qualified Santa Ana Tribal Members
- high school diploma or GED required
- bi-lingual and multi-cultural experience helpful
- good interpersonal, guest service and communication skills
- a smartphone capable of running company applications and communication systems is required
- all employees are required to proficiently use a smartphone for company applications, email, and text
- must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license
Job Qualifications
- Detail oriented and organized
- ability to multi-task
- ability to provide strong customer service
- ability to handle conflict situations
- ability to work in a fast-paced environment
- ability to deal with stressful situations in a professional manner
- team player
Job Duties
- Performs duties related to housekeeping in accordance to established policy and procedures as well as service standards
- removes dirty linens and towels from rooms and hallways, transports them to assigned location
- receives clean linen and towels, distributes them to the assigned locations
- properly stocks housekeeping carts and closets with necessary supplies, materials and amenities
- ensures all equipment is used and maintained in accordance with established procedures
- adheres to all safety guidelines including the use of protective equipment
- uses chemicals in a proper, safe and responsible manner in accordance with standards
- performs duties in a timely and efficient manner
- maintains proper stock levels at all times
- delivers to Guest Room Attendants necessary supplies on an as needed basis
- communicates problems, challenges or unusual matters of significance to supervisor
- informs supervision of needed support, supplies or repairs
- completes maintenance work orders to be shared with supervisors and management
- accurately completes assigned daily paperwork
- ensures all storage areas and carts are clean and organized
- takes personal responsibility for delivering excellent guest experience
- ensures guests' issues are resolved in a prompt, courteous and efficient manner
- shares guest feedback with appropriate parties in order to maintain continuous improvement
- welcomes corrective and/or constructive feedback
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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