Houseperson

Pacific Hospitality Group is a distinguished hospitality company that provides a unique value proposition to investors and team members through its owner/operator approach. As a family focused company, Pacific Hospitality Group is committed to long-term holds that allow the company to sustainably grow its business and develop its team members. Recognized for its dedication to enriching people’s lives by offering memorable experiences, the company prides itself on giving back to communities and honoring God in all its operations. The firm’s vision revolves around long-term value creation and sustainable growth, guided by principles such as integrity, compliance, value creation, principled entrepreneurship, customer focus, knowledge, change, humility, respect, and fulfillment. This approach ensures a supportive and ethical work environment that aligns with its core values and dedication to service excellence.

The role offered is for a public area cleaner and floor care specialist within the hospitality setting of Pacific Hospitality Group. This position plays an essential role in maintaining the cleanliness and aesthetics of the hotel environment, ensuring that all public areas—including entrances, doorways, sidewalks, restrooms, restaurants, meeting areas, and lobbies—are impeccably maintained. The role requires comprehensive execution of floor care, including carpet cleaning, marble restoration, and maintenance of other hard floor surfaces. The cleaner supports the housekeeping team by assisting with linen removal, bed stripping, and stocking guest room supplies. This position requires vigilance and responsibility in reporting any damages, mechanical deficiencies, suspicious activities, or theft to ensure the safety and security of the guests and premises.

Employees in this position follow strict procedures for cleaning chemical usage and power equipment handling to protect themselves, guests, and hotel property. They engage in detailed tasks such as sweeping, mopping, scrubbing, vacuuming, steam cleaning carpets, polishing floors, and heavy cleaning duties such as washing walls and glass and emptying trash receptacles. Attention to detail is crucial, including dusting furniture, polishing materials in public view, cleaning restrooms thoroughly, and preserving the overall ambiance of the public spaces.

Physical demands of the role are notable as the team member regularly stands and walks for extended periods, handles heavy cleaning equipment, and exerts physical effort up to lifting 50 pounds. Safety compliance is paramount, with the requirement to wear non-slip, oil-resistant shoes and use personal protective equipment correctly as defined by OSHA standards. Team members must be able to respond to emergencies and report safety issues promptly.

Beyond routine cleaning, the individual is expected to manage guest complaints within their scope of authority and coordinate with management on unusual incidents. Schedules may vary to meet the cyclical demands of the hospitality industry, including working holidays, weekends, and alternate shifts. Candidates for this role benefit from previous housekeeping experience, basic math skills, and strong communication abilities. This career opportunity at Pacific Hospitality Group is ideal for individuals with a positive attitude, professionalism, and a commitment to maintaining high guest satisfaction levels in a dynamic hotel environment.