Houseperson

Albuquerque, NM, USA|

Job Overview

Compensation

Hourly

Range $14.00 - $16.00

Benefits

competitive pay

401k Match

Employee Discounts

Complimentary Meals

Free parking

growth opportunities

Supportive culture

Job Description

Heritage Hotels & Resorts is a distinguished hospitality group based in New Mexico, known for its deep respect for culture, place, and people. As New Mexico's premier locally owned hospitality group, Heritage Hotels & Resorts takes pride in delivering authentic experiences through luxury hotels and award-winning restaurants. The company has built its reputation on exceptional service, community pride, and authentic storytelling, all of which contribute to creating a memorable and welcoming environment for both guests and staff. Committed to caring for guests, the team, and the neighborhoods it serves with genuine intention, Heritage Hotels & Resorts offers an environment where hospitality goes beyond service and becomes a meaningful impact on the community and individuals alike.

The Housekeeping Houseperson role at Heritage Hotels & Resorts is essential in maintaining the overall cleanliness, organization, and aesthetic of the property. This role serves as a backbone supporting the housekeeping team and Front of House operations, ensuring that guests experience a seamless, comfortable stay. This position demands reliability, attention to detail, and a dedication to maintaining the highest standards of hygiene and hospitality. The Houseperson responsibilities involve a variety of tasks, from providing room support services after guest checkouts to maintaining public and service areas in pristine condition. Working under the guidance of the Housekeeping Manager or Supervisor, the Houseperson communicates effectively to ensure timely job completion, adheres to safety and health regulations including the use of Personal Protective Equipment, and exhibits a professional attitude towards team members and guests.

This role's contributions extend beyond cleaning duties; identifying potential safety hazards and reporting them promptly, handling guest concerns professionally, assisting with deep cleaning tasks and special projects, and supporting the entire housekeeping and Front of House teams in daily operational success. Professionals in this position are expected to follow all company safety and security protocols, maintain a clean and organized workspace, and uphold uniform and grooming standards. Moreover, protecting company assets and maintaining confidentiality regarding proprietary and guest information form crucial parts of the responsibilities.

Heritage Hotels & Resorts values the dedication of its employees and supports them with competitive pay and comprehensive benefits, including a 25% match for 401(k), generous employee discounts across its hotels, restaurants, spa, and retail outlets, complimentary meals during scheduled shifts, free employee parking, and opportunities for growth and development. The company fosters a supportive, people-first culture deeply rooted in the pride and community spirit of New Mexico. This role offers not just a job but a chance to be part of a family that cherishes quality, respect, and community involvement. If you are a person who takes pride in creating exceptional environments and believes hospitality can positively impact people, Heritage Hotels & Resorts invites you to join their team and contribute to a thriving community-oriented hospitality experience.

Job Requirements

Strong attention to detail and commitment to maintaining high standards of cleanliness
Ability to focus on guest needs while remaining calm and courteous
Excellent verbal communication and multitasking abilities
Strong organizational skills and reliability
High school diploma or equivalent preferred
Ability to work on feet for eight (8) hours or more and frequently lift, push, pull and carry up to 50 pounds
Ability and willingness to work flexible hours including weekends, holidays and late nights

Job Qualifications

Strong attention to detail and commitment to maintaining high standards of cleanliness
Ability to focus on guest needs while remaining calm and courteous
Excellent verbal communication and multitasking abilities
Strong organizational skills and reliability
High school diploma or equivalent preferred
Ability to work on feet for eight (8) hours or more and frequently lift, push, pull and carry up to 50 pounds
Ability and willingness to work flexible hours including weekends, holidays and late nights

Job Duties

Work under the direction of the Housekeeping Manager or Housekeeping Supervisor
Communicate daily with leadership regarding job assignments and required timeframes
Maintain positive and professional interaction with team members and guests
Follow all safety and health regulations including Personal Protective Equipment protocols
Perform room support services after checkout including stripping rooms of bedding, towels and trash
Maintain corridors, service areas and public spaces in clean, neat and clutter-free condition
Change soiled linens on beds according to property standards and Green Program guidelines
Maintain awareness of safety hazards including broken glass, frayed cords, leaks, damaged locks and suspicious activity and report concerns immediately
Identify and report any loss or damage of linens, furniture, fixtures or equipment
Resolve guest concerns in a professional and timely manner
Maintain knowledge of cleaning chemicals and explain their purpose when requested by guests
Carry out deep cleaning tasks and special projects as assigned
Support housekeeping attendants and Front of House teams to ensure seamless daily operations
Follow all company safety and security policies and procedures
Maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards
Protect company assets and maintain confidentiality of proprietary, client and guest information
Other duties as assigned are consistent with the functions of this position as needed at the property