Houseperson

Tulsa, OK, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.00 - $15.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

hotel discounts

weekly pay

Paid Time Off

Retirement Options

Referral bonuses

career advancement

Health Insurance

Dental Insurance

Vision Insurance

Job Description

MCR is the third-largest hotel owner-operator in the United States, founded in 2006 with offices located in New York City, Dallas, Chicago, and Richmond, Virginia. With a $5.0 billion portfolio composed of 148 premium-branded hotels encompassing over 22,000 guestrooms in 37 states and 106 cities, MCR represents a major force in the hospitality industry. Employing more than 7,000 team members nationwide, MCR operates properties under nine Marriott brands, eight Hilton brands, and various unflagged independent hotels. The company has earned numerous prestigious awards, such as Fast Company’s 10 Most Innovative Travel Companies of 2020, Marriott Partnership Circle Award (three-time recipient), Hilton Legacy Award for Top Performer, as well as honors for the TWA Hotel like the Development of the Year Award at ALIS, Urban Land Institute New York Excellence in Hotel Development Award, and the American Institute of Architects national Architecture Award.

This role is within the Hampton Inn in Tulsa Bixby, OK, under the umbrella of MCR's universal standards. The position centers around maintaining clean, welcoming, and safe hotel environments to enhance guest satisfaction and operational efficiency. The Houseperson plays a vital part in ensuring the hotel's public areas, hallways, stairwells, and service spaces are kept spotless and organized, supporting both guest-facing and back-of-house functions effectively. Duties include luggage handling, trash management, furniture upkeep, and restocking of guest amenities and linens to deliver a consistent quality experience.

The ideal candidate embraces MCR’s core values of cleanliness, friendliness, product consistency, and teamwork, contributing to positive guest relations, a spotless atmosphere, and smooth operational flow. Communication and collaboration are emphasized to sustain a welcoming environment for guests and a cooperative workplace for staff. Additionally, team members are expected to use their knowledge of hotel amenities and technology, assist in events, and uphold professional appearance standards with a clean, approved uniform and a friendly demeanor.

This full-time opportunity requires an individual who is physically capable of meeting the demands of the role, including stooping, climbing, balancing, kneeling, crawling, standing, walking, engaging in repetitive motions, and lifting. A positive attitude, a willingness to learn, and flexibility to work varied schedules (including evenings, nights, weekends, and holidays) are important. MCR offers competitive advantages such as weekly pay, hotel discounts, paid time off, retirement options, referral bonuses, career advancement potential, and health, dental, and vision insurance available after 30 days of employment for qualifying full-time employees. This role is part of a high-performing team committed to delivering exceptional guest experiences and maintaining MCR’s position as a leader in the hospitality industry.

Job Requirements

High school diploma or equivalent preferred
Experience in hospitality or service industry preferred
Can-do attitude with positive disposition
Ability to follow guidelines and procedures
Ability to work well under pressure
Effective listening and conflict resolution skills
Strong communication skills
Desire to provide excellent guest service
Minimum age 18 years
Willingness to work varied schedules including evenings, nights, weekends, and holidays
Punctual and reliable with clock in/out procedures
Ability to perform physical tasks including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting

Job Qualifications

Experience in a hospitality, service, consumer-facing franchise or related field preferred
Positive attitude and willingness to learn
Ability to understand and follow established guidelines and procedures
Effective listening and conflict resolution skills
Clear communication skills
Desire to serve all guests
Must be 18 years of age or older
Willingness to work varied schedules including evenings, nights, weekends, and holidays
Ability to arrive and clock in/out on time consistently

Job Duties

Greet guests happily upon arrival and throughout their stay
Use guests' names whenever possible to enhance guest relations
Work together to contribute to great guest satisfaction scores
Handle challenging guest situations with hospitality and urgency
Maintain strong knowledge of hotel facility features and amenities
Support and be aware of hotel groups and events
Answer incoming calls with friendly phone etiquette using approved greetings
Keep all areas clean and well-organized including front and back of house
Participate in cleaning guest rooms and public spaces as needed
Greet guests politely while performing cleaning tasks
Complete all operational checklists accurately and on time
Prepare accurate and timely shift handover reports
Wear clean, approved uniform with nametag, and maintain a smiling demeanor
Communicate clearly and professionally with team members
Demonstrate willingness to go beyond traditional role to meet business and guest needs
Collaborate with team members at all levels to create a welcoming environment
Store and retrieve guest luggage or packages as required
Clean and maintain guest hallways, stairwells, service areas, and ice rooms
Collect trash from exterior receptacles and common grounds
Deliver soiled linen to laundry room
Monitor condition and placement of public space furniture and report issues
Maintain and restock guest floor linen closets and amenities
Replenish supplies in assigned guestrooms and housekeeping carts