Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
401k Match
Employee Discounts
Complimentary Meals
free employee parking
growth opportunities
Supportive culture
Job Description
Heritage Hotels & Resorts is the premier locally owned hospitality group in New Mexico, dedicated to delivering an exceptional guest experience rooted in culture, community, and genuine care. Known for its luxury hotels and award-winning restaurants, Heritage Hotels & Resorts deeply values authentic storytelling, outstanding service, and pride in the neighborhoods they serve. The company's commitment to excellence is evident in every guest interaction, where the focus is on creating welcoming and memorable environments through a dedicated team culture that respects both guests and employees alike.
As a Housekeeping Houseperson at Heritage Hotels & Resorts, you will play an essential role behind the scenes, ensuring the property’s cleanliness, organization, and overall presentation meet the highest standards. This role is crucial in supporting both the Housekeeping team and the Front of House operations, contributing to a seamless and comfortable guest stay experience. Working under the direction of the Housekeeping Manager or Supervisor, you will be responsible for a variety of tasks, ranging from maintaining guest rooms post-checkout, managing public spaces, and adhering to health and safety protocols. A dependable and detail-oriented approach will be fundamental as you help maintain the ambiance and quality that guests expect from a top-tier hospitality group.
This position is not only about cleaning; it entails a proactive awareness of safety hazards, identifying and reporting maintenance issues, and resolving guest concerns professionally and promptly. The Housekeeping Houseperson is also expected to wield knowledge of cleaning agents, assist in deep cleaning projects, and contribute to the positive team dynamic that Heritage Hotels & Resorts champions. Maintaining a neat and organized work area and professional appearance helps to uphold the company's brand reputation.
Heritage Hotels & Resorts offers competitive pay along with comprehensive benefits, including a 25% match for 401k contributions, generous employee discounts across its hotels, restaurants, spas, and retail outlets, plus complimentary meals during scheduled shifts and free employee parking. Employees can expect opportunities for personal growth and development within a supportive, people-first culture enriched by New Mexico's local pride and community spirit. This role is suited for individuals passionate about hospitality and who believe their work can make a meaningful impact on guest experiences and community well-being.
As a Housekeeping Houseperson at Heritage Hotels & Resorts, you will play an essential role behind the scenes, ensuring the property’s cleanliness, organization, and overall presentation meet the highest standards. This role is crucial in supporting both the Housekeeping team and the Front of House operations, contributing to a seamless and comfortable guest stay experience. Working under the direction of the Housekeeping Manager or Supervisor, you will be responsible for a variety of tasks, ranging from maintaining guest rooms post-checkout, managing public spaces, and adhering to health and safety protocols. A dependable and detail-oriented approach will be fundamental as you help maintain the ambiance and quality that guests expect from a top-tier hospitality group.
This position is not only about cleaning; it entails a proactive awareness of safety hazards, identifying and reporting maintenance issues, and resolving guest concerns professionally and promptly. The Housekeeping Houseperson is also expected to wield knowledge of cleaning agents, assist in deep cleaning projects, and contribute to the positive team dynamic that Heritage Hotels & Resorts champions. Maintaining a neat and organized work area and professional appearance helps to uphold the company's brand reputation.
Heritage Hotels & Resorts offers competitive pay along with comprehensive benefits, including a 25% match for 401k contributions, generous employee discounts across its hotels, restaurants, spas, and retail outlets, plus complimentary meals during scheduled shifts and free employee parking. Employees can expect opportunities for personal growth and development within a supportive, people-first culture enriched by New Mexico's local pride and community spirit. This role is suited for individuals passionate about hospitality and who believe their work can make a meaningful impact on guest experiences and community well-being.
Job Requirements
- Strong attention to detail and commitment to maintaining high standards of cleanliness
- Ability to focus on guest needs while remaining calm and courteous
- Excellent verbal communication and multitasking abilities
- Strong organizational skills and reliability
- High school diploma or equivalent preferred
- Ability to work on feet for eight (8) hours or more and frequently lift, push, pull and carry up to 50 pounds
- Ability and willingness to work flexible hours including weekends, holidays and late nights
Job Qualifications
- High school diploma or equivalent preferred
- Strong attention to detail and commitment to maintaining high standards of cleanliness
- Ability to focus on guest needs while remaining calm and courteous
- Excellent verbal communication and multitasking abilities
- Strong organizational skills and reliability
Job Duties
- Work under the direction of the Housekeeping Manager or Housekeeping Supervisor
- Communicate daily with leadership regarding job assignments and required timeframes
- Maintain positive and professional interaction with team members and guests
- Follow all safety and health regulations including Personal Protective Equipment protocols
- Perform room support services after checkout including stripping rooms of bedding, towels and trash
- Maintain corridors, service areas and public spaces in clean, neat and clutter-free condition
- Change soiled linens on beds according to property standards and Green Program guidelines
- Maintain awareness of safety hazards including broken glass, frayed cords, leaks, damaged locks and suspicious activity and report concerns immediately
- Identify and report any loss or damage of linens, furniture, fixtures or equipment
- Resolve guest concerns in a professional and timely manner
- Maintain knowledge of cleaning chemicals and explain their purpose when requested by guests
- Carry out deep cleaning tasks and special projects as assigned
- Support housekeeping attendants and Front of House teams to ensure seamless daily operations
- Follow all company safety and security policies and procedures
- Maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards
- Protect company assets and maintain confidentiality of proprietary, client and guest information
- Other duties as assigned are consistent with the functions of this position as needed at the property
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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