Houseperson

The Courtyard Rochester Downtown, managed by Essex Hotel Management, is a prominent hotel located in Rochester's vibrant downtown area. The Courtyard brand is globally recognized for delivering exceptional hospitality experiences that combine comfort, style, and convenience to meet the needs of both business and leisure travelers. As part of Essex Hotel Management's portfolio, the Courtyard Rochester Downtown upholds a strong commitment to operational excellence, guest satisfaction, and employee engagement. Essex Hotel Management has a rich history of nearly three decades, employing a solution-driven approach that fosters a positive and inclusive work environment for its team members, partners, hotel owners, and valued guests. This approach has consistently resulted in high satisfaction ratings and a workplace culture grounded in core values such as dedication, responsiveness, integrity, value orientation, engagement, and nimbleness. Essex Hotel Management embraces diversity and inclusion, ensuring equal opportunities for all individuals regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, or any other protected status.

The role of AM Houseperson and Shuttle Driver at the Courtyard Rochester Downtown is an essential frontline position responsible for maintaining the cleanliness, safety, and overall guest experience within the hotel's public spaces and guest rooms. This is a full-time position that requires availability for morning shifts and weekends, reflecting the operational needs of the hospitality industry where guest satisfaction is paramount around the clock. The position offers a sign-on bonus of $250 upon successful completion of 90 days with the company, adding a financial incentive for candidates committed to excellence. The AM Houseperson and Shuttle Driver role demands a hardworking, dependable, and driven individual with a clean driver’s license qualified to operate the hotel shuttle.

In this role, the houseperson plays a vital supporting role to the housekeeping team by cleaning and maintaining all public areas including hallways, lobbies, and elevators, assisting with guest room turnover by delivering linens, towels, and other supplies, and promptly managing trash and dirty linens. Additionally, responding to guest requests and concerns in a timely and courteous manner is critical in fostering a welcoming atmosphere. The houseperson is also responsible for reporting any maintenance or safety issues to the appropriate departments to ensure that the hotel environment remains safe and comfortable. Adherence to all hotel policies, including safety and security protocols, ensures a consistent standard of operations. Beyond routine duties, this role embodies the company’s core values of being dedicated, responsive, and engaged. Success in this role requires attention to detail, effective communication, teamwork, and a commitment to enhancing the guest experience. The AM Houseperson and Shuttle Driver truly embodies a solution-driven mindset that prioritizes teamwork and guest satisfaction, making them a crucial part of the Essex Hotel Management family at Courtyard Rochester Downtown.