Houseperson

The Ritz-Carlton Cleveland is an iconic luxury hotel located in the heart of Cleveland, Ohio. As a prestigious member of Marriott International's portfolio of elite properties, The Ritz-Carlton continues to set the standard for excellence in hospitality by delivering refined service and lavish comfort. Known worldwide for its commitment to quality and consistency, The Ritz-Carlton brand creates an environment where guests receive elegant experiences that are memorable and uniquely tailored to their specific desires. This Cleveland location upholds the brand's legendary Gold Standards, providing impeccable accommodations and exceptional guest service across all areas of the hotel, including guest rooms, public spaces, and amenities.

Working at The Ritz-Carlton Cleveland means joining a team dedicated to upholding the hotel’s reputation as a leader in luxury hospitality. The hotel welcomes individuals who are passionate about delivering unmatched guest experiences and are eager to embody the company’s core values such as the Employee Promise, Credo, and Service Values. As an equal opportunity employer, Marriott International fosters an inclusive workplace culture that celebrates diversity and empowers associates to bring their authentic selves to work each day. The hotel places high emphasis on safe work environments, quality standards, and professional appearance—all of which contribute to creating a positive and productive employee experience.

This position is for a full-time Guest Environment Expert, a pivotal role within the Housekeeping and Laundry department. With a competitive pay rate of $19.31 per hour, this non-management role requires frontline staff to ensure the cleanliness and orderliness of the entire hotel to create a comfortable, welcoming atmosphere for guests. The Guest Environment Expert does more than just clean rooms—they are responsible for maintaining the overall appearance of the hotel’s interior spaces and fulfilling guest requests in a timely and courteous manner. Their duties include cleaning guest rooms, public areas, stocking cleaning carts, and assisting with laundry tasks where needed.

The role demands physical stamina and attention to detail, as associates will be standing, sitting, or walking for extended periods while performing hands-on tasks such as moving and lifting objects up to 50 pounds. Flexibility in scheduling is preferred with shifts available during the day and evening to accommodate the dynamic nature of hotel operations. This position is ideal for individuals who take pride in their work and are eager to contribute significantly to the guest experience through diligent housekeeping and an enthusiastic, can-do attitude.

Joining The Ritz-Carlton Cleveland means becoming part of a legacy that extends beyond typical hospitality. Associates are supported through ongoing training and development opportunities to help them grow personally and professionally. The company’s global reach provides career advancement prospects within Marriott International, making this a promising starting point for a long-term career in the hotel industry. Above all, Ritz-Carlton employees find purpose and pride in their contributions as they play an essential role in creating lifelong memories for guests from around the world.