Houseperson

Our hotel is a well-established hospitality business committed to providing exceptional guest experiences through top-tier housekeeping services and a welcoming environment. As a full-service hotel, we pride ourselves on maintaining a clean, comfortable, and safe atmosphere for all guests and staff. Our dedicated team works together to uphold high standards of cleanliness and hospitality, ensuring every guest's stay is memorable and enjoyable. We foster a supportive work culture focused on teamwork, professional growth, and attentiveness to detail. Our Houseperson role is a key position within our housekeeping team, providing essential support to our Room Attendants and contributing to the overall guest satisfaction by maintaining cleanliness, order, and efficiency throughout the hotel property. This full-time position offers a competitive salary and opportunities for career advancement within the hospitality industry.

The Houseperson is primarily responsible for assisting housekeeping staff by delivering clean linen, collecting dirty linen, and ensuring all housekeeping supplies are stocked and organized. Daily duties include managing housekeeping carts, restocking linen closets, and performing deep cleaning tasks such as high dusting and mattress turning. A vital part of the role involves waste management including the collection and disposal of garbage and recyclables to maintain a tidy environment in hallways, public areas, and storage closets. Proficiency with commercial floor care equipment is required to shampoo carpets and maintain floor surfaces through waxing and polishing, ensuring the hotel’s aesthetic remains polished and inviting.

In addition to these physical duties, the Houseperson must be observant and proactive by reporting missing room items and necessary maintenance repairs promptly to the Housekeeping Manager or Engineering department. Handling lost and found items according to hotel protocols is also part of the responsibility. The role requires working collaboratively with Room Attendants by assisting with room cleaning tasks such as making beds, cleaning bathrooms, dusting, vacuuming, and providing nightly turn-down service when required.

Our ideal Houseperson acts as an ambassador for the hotel’s customer service standards by maintaining a friendly, energetic, and professional demeanor at all times. Excellent interpersonal skills and the ability to work well in a team are essential. This position demands a customer-first mindset, with a focus on attentive listening and responding efficiently to guest requests or concerns. Flexibility to work variable shifts including nights, weekends, and holidays based on operational needs is necessary.

Health and safety are top priorities in our hotel, and the Houseperson must thoroughly understand and follow all safety protocols. This includes completing required safety training, adhering to safe work practices, consistently using personal protective equipment, and following health procedures to prevent the spread of contagious diseases. We are committed to maintaining a safe work environment through adherence to ergonomic standards and injury prevention programs.

While a high school diploma or equivalent is preferred, it is not mandatory, making this role accessible to candidates enthusiastic about hospitality with or without formal education. Prior housekeeping or hospitality experience is preferred but not required, as we provide comprehensive training for candidates eager to begin or continue their career in hotel housekeeping. Strong communication skills in the primary workplace language, attention to detail, and time management are crucial for success in this role. Joining our team means becoming part of a reputable hotel that values its employees and invests in their growth while delivering outstanding service to guests throughout every stay.