Housekeeping Team Members

Napa, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Seasonal

Compensation

Hourly

Exact $26.25

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401k Retirement Plan

Employee Meals

Training and Development

Complimentary accommodation

Job Description

Four Seasons is a globally recognized luxury hospitality company known for delivering exceptional guest experiences through genuine service and attention to detail. Our organization is driven by a passionate and dedicated team who strive to push boundaries and elevate the standards of the hospitality industry. At Four Seasons, we believe that the core of our success lies in fostering a world-class employee experience and cultivating a company culture that values respect, connection, and continuous growth. Our team members, located all around the world, work collectively to create moments that leave a lasting impression for guests, residents, and partners alike. The company philosophy centers on recognizing and valuing every individual, whether they are a staff member, guest, resident, or visitor. This commitment to exceptional service is paired with a deep connection to people and place, which enhances the richness of life and hospitality.

Located in the heart of North America's renowned wine country, Four Seasons Napa Valley Resort offers a uniquely luxurious retreat set amid world-class vineyards. The resort features Michelin-starred dining at Auro, a holistic spa experience at Spa Talisa, and personalized service emblematic of the Four Seasons brand. Guests can enjoy breathtaking views of Napa Valley while experiencing the highest level of comfort and indulgence at this Forbes Travel Guide Five-Star property.

We are currently inviting passionate hospitality professionals to join our Four Seasons Family through three exciting roles: Full-Time Public Areas Attendant, Full-Time Housekeeping House Attendant, and Seasonal Full or Part-Time Guestroom/Turndown Attendant. These positions offer opportunities to contribute to our commitment to luxury and impeccable guest service while advancing your career within a world-leading hospitality brand. Our Public Areas Attendants are responsible for maintaining the cleanliness and flawless appearance of all guest-facing and staff areas, ensuring an impeccable environment that meets the standards expected of a luxury resort. Housekeeping House Attendants play an essential support role by managing linen supplies and maintaining cleanliness across guest villas and service areas, facilitating the smooth operation of our housekeeping team. The Guestroom/Turndown Attendant ensures that guest rooms are serviced to exacting standards, enhancing guest comfort with thoughtful evening preparations and personal touches.

Compensation for these roles begins at $26.25 per hour, with comprehensive benefits and competitive salaries designed to reward dedication and excellence. We advocate a flexible work schedule to accommodate various shifts including weekdays, weekends, holidays, and evening or overnight hours, supporting our 24/7 operational needs. Our employment package includes excellent training and development opportunities, employee meal programs, 401k retirement plans, and complimentary accommodation benefits at other Four Seasons properties worldwide. We are committed to equal opportunity employment and encourage candidates from diverse backgrounds, including minorities, women, veterans, and individuals with disabilities, to apply.

Job Requirements

High school education or equivalent
Experience in housekeeping or related field preferred
Ability to operate cleaning equipment
Excellent attention to detail
Proficiency in English
Valid driving license and clean driving record required
Willingness to work flexible schedule including evenings, weekends, and holidays

Job Qualifications

High school education or equivalent
Preferred experience in luxury hotel housekeeping or equivalent
High level of attention to detail
Knowledge and ability to operate cleaning equipment
Ability to understand and communicate in English
Valid driving license with a clean driving record
Flexibility to work weekdays, weekends, holidays, and evening or overnight shifts

Job Duties

Maintain supplies and clean all public areas of the hotel including staff areas as assigned by management
Maintain and clean the public washrooms with hourly checks
Dust all tables, lamps, and ledges in public areas and corridors
Clean all glass doors and mirrors in public areas
Assist guests by answering questions
Dust all marble in lobby and all surfaces
Clean telephones and ensure supplies such as pens, pencils, memo pads, directories, ashtrays, and matches are available
Make routine checks of all public areas to ensure cleanliness and neatness
Empty ashtrays and keep sand clean and stamped with logo
Clean employees’ washrooms on all floors including pool area
Make out work orders for any deficiencies and bring them to the Housekeeping Department
Check guest elevators regularly, clean carpets, mirrors, and polish brass as required
Keeps all villa sidewalks and patio areas neat, swept, and mopped depending on surface
Keeps service elevator landings, stairwells, and linen storage rooms clean, organized, and tidy by sweeping, mopping, and dusting
Moves racks of clean rooms linen to guest room floors
Stocks linen storage rooms daily with supplies and amenities
Empties trash and dirty linen from guest villas
Helps move beds, furniture, turns mattresses, removes or hangs sheers and drapes
Assists the Housekeeping team as required
Cleans and refreshes guest rooms in the early evening and prepares rooms for guests to sleep in
Closes drapes, reduces lighting, turns music on, and prepares beds during turndown service
Restocks towels and used amenities such as shampoo, lotions, cotton balls
Prepares unoccupied rooms for turndown for arriving guests
Interacts with guests, handling requests with the highest level of hospitality