Housekeeping Team Leader - Point Place Casino Hotel

Turning Stone Enterprises is a multifaceted organization with a strong presence in the gaming and hospitality industry, particularly through its renowned Turning Stone Resort Casino. This award-winning resort casino has been recognized as the Best of New York Gaming Resort for six consecutive years, establishing the company’s reputation for excellence and customer satisfaction. The organization’s portfolio extends beyond the flagship casino to include satellite properties such as YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming, the company also manages convenience stores and three prestigious 18-hole PGA-level golf courses, highlighting its diverse business operations and commitment to quality entertainment and service.

The role of Housekeeping Team Lead at Turning Stone Resort Casino is central to maintaining the high standards for which the company is known. As a Housekeeping Team Lead, you will play a crucial leadership role by managing a dynamic team responsible for ensuring that every guest room, public space, and facility remains impeccably clean and inviting. With a starting pay rate of $20.50 hourly and full-time employment status, this position offers a stable and rewarding career path with ample opportunity for professional growth. Working primarily day shifts with required availability on weekends and holidays, you will oversee daily housekeeping operations, ensuring responsiveness to hotel guests’ needs and upkeep of the property’s cleanliness.

Your responsibilities will include conducting thorough daily inspections of all guestrooms and public areas, identifying maintenance issues, and coordinating with appropriate teams to resolve discrepancies. You will also train new housekeeping staff and assign on-the-job training to less experienced team members. In addition, you will be tasked with completing cleanliness certifications for new and current housekeepers, a process that ensures consistent quality and adherence to the company’s rigorous standards. By using HotSOS, a management tool for housekeeping and maintenance, you will track room statuses, report damages, and facilitate communication between departments to enhance operational efficiency.

Turning Stone Enterprises fosters a positive work environment that values enthusiasm, team collaboration, and a commitment to guest service. Employees are encouraged to grow professionally through hands-on training, career advancement opportunities, and empowerment to take pride in their work. The company’s dedication to employee well-being is also reflected in its comprehensive benefits package, which includes paid weekly wages, paid time off, flexible scheduling, tuition assistance, and professional development programs. Additionally, employees enjoy a variety of discounts, healthcare benefits, retirement plans, and special programs like Dealer School and the Finance Scholarship Program.

By joining Turning Stone Resort Casino as a Housekeeping Team Lead, you will become part of a respected organization that values both guest experience and employee growth. You will have access to resources that support your professional journey and contribute to a vibrant and inclusive workplace culture. Whether you are looking to start or advance your career in hospitality, this role offers meaningful opportunities to make a tangible impact and develop your leadership abilities within a nationally recognized entertainment and resort organization.