Housekeeping Team Lead

Four Seasons is an internationally renowned luxury hotel company dedicated to providing exceptional hospitality experiences through a commitment to quality, genuine care, and innovation. Renowned for creating unforgettable moments, the company prides itself on fostering a supportive and inclusive employee culture where every team member is encouraged to grow, learn, and excel. The Four Seasons brand is synonymous with luxury and service excellence, and its properties span major cities and resort destinations globally. The hotel’s hallmark is their ability to blend high-end service with heartfelt, personalized guest interactions, ensuring guests feel recognized, valued, and well cared for during every stay.

The Four Seasons Hotel Chicago stands as a beacon of culture, style, and energy in one of the world’s most vibrant cities. Located just steps from the Magnificent Mile, this property boasts 345 elegantly appointed guest rooms and suites, a luxury spa, and a newly transformed restaurant that offers inspired cuisine featuring the bounty of the Midwest. With its emphasis on blending global culinary traditions with local influences, the Adorn Restaurant and Bar serve as a dynamic social hub, showcasing craft cocktails, an engaging wine list, and an atmosphere that captures the essence of Chicago through art and music. The hotel has been honored as one of Conde Nast Traveler Reader’s Choice Top 50 Hotels in the World, a testament to its dedication to excellence.

The Housekeeping Team Lead role at Four Seasons Hotel Chicago is a pivotal position within the hospitality team, responsible for ensuring that all guest rooms and public areas meet the highest standards of cleanliness and presentation. This role requires a detail-oriented individual who can inspire and manage a team of Room Attendants and House Attendants dedicated to delivering impeccable service to guests. The Housekeeping Team Lead is instrumental in maintaining the seamless daily operations of the housekeeping department by monitoring staff performance, training new team members, and ensuring all tasks are completed to Four Seasons’ exacting standards.

As a leader, the Housekeeping Team Lead combines operational oversight with hands-on support, stepping in to assist in guest requests such as additional amenities or special requirements. This role also oversees the upkeep and organization of linen rooms and equipment, ensuring that everything is clean, fully stocked, and well maintained. The position offers the opportunity to work in a vibrant, luxury environment where the focus on employee engagement and development helps cultivate expert hospitality professionals. Candidates in this role benefit from competitive hourly compensation, comprehensive benefits including medical, dental, and vision coverage, paid time off, and a 401(k) retirement plan with employer matching.

The schedule offers full-time employment with flexible hours to accommodate early mornings, evenings, weekends, and holidays, reflecting the dynamic nature of the hospitality industry. Four Seasons Hotel Chicago values diversity and inclusivity, encouraging candidates from all backgrounds, including minorities, women, veterans, and individuals with disabilities, to apply. With a culture that supports growth and recognition, working as a Housekeeping Team Lead at Four Seasons represents an excellent opportunity for hospitality professionals passionate about luxury service and career advancement in a world-class setting.