Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $19.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
weekly pay
Training and development opportunities
Employee Discounts
Flexible work schedules
Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
paid vacation days
Paid holidays
Paid parental bonding leave
Employee assistance program
Tuition and certification reimbursement
Job Description
Delaware North Gaming is a renowned global hospitality and food service company with a rich history spanning over 100 years. Known for its commitment to excellence and innovation, Delaware North operates a diverse portfolio of businesses, including restaurants, hotels, sports and entertainment venues, national parks, and casinos. One of its prestigious properties, Southland Casino Hotel located in West Memphis, Arkansas, offers an exciting and dynamic work environment. This casino features over 2200 slot machines, numerous live gaming tables including blackjack, craps, and roulette, as well as simulcast wagering and a sportsbook. The recent addition of a luxurious 300-room hotel enhances the property’s appeal as a premier entertainment destination near downtown Memphis, Tennessee.
Southland Casino Hotel is owned and operated by Delaware North, a family-owned company that prides itself on fostering a supportive and inclusive culture aimed at delivering exceptional guest experiences. At Delaware North, employees are more than just workers; they are part of a legacy with plenty of unique opportunities to grow and succeed within various sectors of the hospitality industry. The company values diversity, equity, and inclusion, ensuring job opportunities and growth paths for all, without discrimination based on race, gender, age, or other protected statuses.
The role of Housekeeping Supervisor at Southland Casino is a full-time position offering a competitive hourly wage of $17.00 to $19.00. This role is pivotal in maintaining the high standards of cleanliness and safety that the casino and hotel are known for. The Housekeeping Supervisor will oversee all housekeeping team members in guest rooms, public areas, and other parts of the property to ensure that cleanliness meets the company’s exacting standards. This position requires a hands-on leader who can train, manage, and support team members to enhance efficiency and effectiveness in their daily tasks.
A typical day for the Housekeeping Supervisor involves a variety of responsibilities such as conducting regular inspections of guest rooms and public spaces, ensuring proper use and handling of cleaning chemicals in compliance with OSHA regulations, and maintaining high cleanliness and safety standards. The supervisor will also play a crucial role in mentoring staff by providing continuous training and identifying opportunities for process improvements. Shift work is required, including days, evenings, weekends, holidays, and potential overtime, reflecting the hospitality industry’s 24/7 nature.
The ideal candidate should have at least one year of supervisory experience in a resort or hotel housekeeping environment, exemplary verbal and written communication skills, and the ability to work effectively in a fast-paced setting. Familiarity with housekeeping equipment, cleaning techniques, and hotel management software is preferred. Physical demands include frequent standing, walking, bending, and occasionally lifting up to 50 pounds, so the candidate must be physically capable to perform the job effectively.
Delaware North offers a comprehensive benefits package designed to support both the personal and professional growth of its employees. These benefits include weekly pay, flexible work schedules, employee discounts, training and development opportunities, and eligibility for health, dental, and vision insurance. Additional perks encompass a 401(k) plan with company match, paid vacation and holidays, paid parental bonding leave, employee assistance programs, and tuition or certification reimbursement. Working at Delaware North means joining a company that not only values its employees but also invests in their futures, making it an excellent place to build a rewarding career in hospitality.
Southland Casino Hotel is owned and operated by Delaware North, a family-owned company that prides itself on fostering a supportive and inclusive culture aimed at delivering exceptional guest experiences. At Delaware North, employees are more than just workers; they are part of a legacy with plenty of unique opportunities to grow and succeed within various sectors of the hospitality industry. The company values diversity, equity, and inclusion, ensuring job opportunities and growth paths for all, without discrimination based on race, gender, age, or other protected statuses.
The role of Housekeeping Supervisor at Southland Casino is a full-time position offering a competitive hourly wage of $17.00 to $19.00. This role is pivotal in maintaining the high standards of cleanliness and safety that the casino and hotel are known for. The Housekeeping Supervisor will oversee all housekeeping team members in guest rooms, public areas, and other parts of the property to ensure that cleanliness meets the company’s exacting standards. This position requires a hands-on leader who can train, manage, and support team members to enhance efficiency and effectiveness in their daily tasks.
A typical day for the Housekeeping Supervisor involves a variety of responsibilities such as conducting regular inspections of guest rooms and public spaces, ensuring proper use and handling of cleaning chemicals in compliance with OSHA regulations, and maintaining high cleanliness and safety standards. The supervisor will also play a crucial role in mentoring staff by providing continuous training and identifying opportunities for process improvements. Shift work is required, including days, evenings, weekends, holidays, and potential overtime, reflecting the hospitality industry’s 24/7 nature.
The ideal candidate should have at least one year of supervisory experience in a resort or hotel housekeeping environment, exemplary verbal and written communication skills, and the ability to work effectively in a fast-paced setting. Familiarity with housekeeping equipment, cleaning techniques, and hotel management software is preferred. Physical demands include frequent standing, walking, bending, and occasionally lifting up to 50 pounds, so the candidate must be physically capable to perform the job effectively.
Delaware North offers a comprehensive benefits package designed to support both the personal and professional growth of its employees. These benefits include weekly pay, flexible work schedules, employee discounts, training and development opportunities, and eligibility for health, dental, and vision insurance. Additional perks encompass a 401(k) plan with company match, paid vacation and holidays, paid parental bonding leave, employee assistance programs, and tuition or certification reimbursement. Working at Delaware North means joining a company that not only values its employees but also invests in their futures, making it an excellent place to build a rewarding career in hospitality.
Job Requirements
- At least 1 year of housekeeping supervisory experience in a resort or hotel
- effective verbal and written communication skills
- attention to detail and a commitment to maintaining high cleanliness standards
- knowledge of housekeeping equipment and cleaning techniques
- familiarity with hotel management software and systems preferred
- ability to work effectively in a fast-paced environment
- able to work flexible shifts, including nights, weekends and holidays
Job Qualifications
- At least 1 year of housekeeping supervisory experience in a resort or hotel
- effective verbal and written communication skills
- attention to detail and a commitment to maintaining high cleanliness standards
- knowledge of housekeeping equipment and cleaning techniques
- familiarity with hotel management software and systems preferred
- ability to work effectively in a fast-paced environment
- able to work flexible shifts, including nights, weekends and holidays
Job Duties
- Help train and manage all room, house, and public area team members
- provide training to team members on a regular basis
- identify areas of improvement and efficiency
- ensure stay-over and vacant attendant service is consistently performed by room attendants
- inspect all assigned guest rooms to ensure quality and safety standards are met
- demonstrate proper use of cleaning chemicals for designated surfaces
- handle cleaning chemicals in accordance with OSHA regulations and hotel requirements
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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