Job Overview
Employment Type
Full-time
Compensation
Salary
Range $26.67 - $27.67
Benefits
Medical insurance
Dental Insurance
Paid vacation
sick days
Paid holidays
Pension Plan
legal services
maternity leave
Parental leave
Job Description
Sonesta International Hotels stands as the 8th largest hotel company in the United States and continues to expand rapidly. As a dynamic and versatile hotel company, Sonesta manages a diverse portfolio comprising full-service and focused hotels located in major cities across the country and beyond. With over a thousand properties in eight countries, Sonesta has established itself as a key player in the hospitality industry, known for delivering exceptional guest experiences and outstanding service. The company prides itself on the human side of hospitality, fueled by a passion to connect with guests through loyalty and memorable service. They operate under the mantra "Together We Thrive," emphasizing quality, value, and hospitality excellence at every stay.
The role of Housekeeping Supervisor at Sonesta International Hotels is pivotal in maintaining and enhancing the guest experience by ensuring the highest standards of cleanliness and order are met throughout the property. Reporting directly to the Housekeeping Manager, the Housekeeping Supervisor assists in overseeing the housekeeping and laundry operations with an eye toward upholding product quality standards. This role is highly hands-on and includes inspecting rooms, training room attendants, and performing cleaning duties across various hotel areas.
This full-time supervisory position requires a proactive individual who embodies Sonesta’s G.U.E.S.T. standards in their interactions, driving a culture of outstanding customer service. The Housekeeping Supervisor helps recruit, develop, and monitor housekeeping staff performance, facilitating training sessions and ensuring team members are equipped with the necessary tools and equipment. Additionally, they help manage daily operations such as scheduling, maintaining inventory of linens and cleaning supplies, and ensuring all equipment and facilities comply with health and safety regulations. This role demands flexibility with work hours including mornings, evenings, weekends, and holidays.
The compensation for this position ranges between $26.67 and $27.67 per hour, with benefits including medical and dental insurance, paid vacation and sick days, paid holidays, pension plans, legal services, and maternity and parental leave. Sonesta values diversity and equal opportunity, encouraging candidates from all backgrounds to apply while fostering an inclusive workplace environment.
Overall, the Housekeeping Supervisor at Sonesta International Hotels is a key contributor to the company's mission to wow every guest and team member by delivering quality and value through amazing hospitality experiences. This role offers a rewarding opportunity to thrive in a fast-growing and hospitality-driven company known for its innovative service and strong company culture.
The role of Housekeeping Supervisor at Sonesta International Hotels is pivotal in maintaining and enhancing the guest experience by ensuring the highest standards of cleanliness and order are met throughout the property. Reporting directly to the Housekeeping Manager, the Housekeeping Supervisor assists in overseeing the housekeeping and laundry operations with an eye toward upholding product quality standards. This role is highly hands-on and includes inspecting rooms, training room attendants, and performing cleaning duties across various hotel areas.
This full-time supervisory position requires a proactive individual who embodies Sonesta’s G.U.E.S.T. standards in their interactions, driving a culture of outstanding customer service. The Housekeeping Supervisor helps recruit, develop, and monitor housekeeping staff performance, facilitating training sessions and ensuring team members are equipped with the necessary tools and equipment. Additionally, they help manage daily operations such as scheduling, maintaining inventory of linens and cleaning supplies, and ensuring all equipment and facilities comply with health and safety regulations. This role demands flexibility with work hours including mornings, evenings, weekends, and holidays.
The compensation for this position ranges between $26.67 and $27.67 per hour, with benefits including medical and dental insurance, paid vacation and sick days, paid holidays, pension plans, legal services, and maternity and parental leave. Sonesta values diversity and equal opportunity, encouraging candidates from all backgrounds to apply while fostering an inclusive workplace environment.
Overall, the Housekeeping Supervisor at Sonesta International Hotels is a key contributor to the company's mission to wow every guest and team member by delivering quality and value through amazing hospitality experiences. This role offers a rewarding opportunity to thrive in a fast-growing and hospitality-driven company known for its innovative service and strong company culture.
Job Requirements
- High school diploma or equivalent
- two years housekeeping experience with supervisory training or experience
- previous experience in the extended stay industry preferred
- ability to speak, read, and write fluent English
- basic math and budgeting skills
- problem solving and reasoning abilities
- ability to stand, bend, climb, kneel frequently
- ability to use commercial cleaning chemicals
- ability to lift items up to 50 pounds
- willingness to work mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- two years of housekeeping experience including supervisory training or experience
- ability to speak, read, and write fluent English
- knowledge of basic math, budgeting, profit/loss concepts, percentages, and variances
- problem solving and organizational skills
- experience with Microsoft Office preferred
- ability to motivate and train staff
- effective communication skills
Job Duties
- Deliver on the promise of Sonesta service in all guest and client interactions
- manage according to Sonesta G.U.E.S.T. standards and instill passion for customer service among staff
- partner with the Housekeeping Manager to recruit, develop, and monitor staff performance while advising on disciplinary and HR actions
- inspect suites and public areas to ensure cleanliness, repair, and guest satisfaction
- advise employees on deficiencies and provide retraining
- assist with employee training and ensure adequate tools and equipment
- assist with scheduling and room cleaning assignments to ensure proper coverage
- perform housekeeping duties including cleaning guest suites and public spaces
- partner with management for inventory control of linen and supplies
- monitor commercial laundry supplies and equipment
- manage procedures for lost and found items
- promote teamwork and coordination with other shifts and departments
- ensure compliance with health and safety laws
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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