Housekeeping Supervisor (On Call/Seasonal)

Temecula, CA, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Hourly

Exact $24.00

Work Schedule

Flexible

On-call

Benefits

Unlimited colleague and friends & family discounted room rates

Holiday pay

Complimentary employee meals

Job Description

The Housekeeping Supervisor position is offered by The Seabird Resort, a distinguished hospitality establishment celebrated for its commitment to delivering exceptional guest experiences. Nestled in a scenic location, The Seabird Resort, in collaboration with Mission Pacific, seeks to set a benchmark in resort accommodations by combining luxurious amenities with outstanding customer service. Hyatt, known globally for its dedication to excellence in the hotel industry, has partnered with these resorts to bring top-tier hospitality services and work culture to the location, establishing it as both the destination and joint venture development (JVD) of choice for guests and employees alike.

This role is an on-call, seasonal position with work extending through about Labor Day 2026, and offers an hourly rate of $24.00. As a Housekeeping Supervisor, the successful candidate will assist and support the entire Housekeeping Operation, including housekeepers, supervisors, assistant managers, managers, and the director of housekeeping. This role plays a vital liaison role, ensuring that communication flows efficiently between guests, housekeepers, inspectors, and other departments such as Engineering. The supervisor will coordinate work orders and service/item requests, demonstrating a proactive approach to maintaining both functionality and guest satisfaction.

The core responsibilities center on providing exceptional service to internal and external guests, embodying the Hyatt culture while promoting the unique qualities of Mission Pacific and The Seabird Resort. The Housekeeping Supervisor will prepare daily work assignments using industry-standard software like HotSOS and Opera, ensuring all housekeeping operations run smoothly, and will take part in managing inventory and safety standards rigorously. This role requires an individual who can maintain a keen attention to detail, organize and secure housekeeping offices, and ensure the cleanliness and safety of the work environment.

To succeed in this role, the Housekeeping Supervisor must have excellent communication skills, ability to manage multiple tasks, and work effectively under pressure in a fast-paced environment. The position fosters a culture of teamwork and professionalism, demanding respect for guest property and a passion for creating an exceptional hospitality experience. Candidates should be comfortable using Microsoft Office tools and possess substantial knowledge of the hotSOS and Opera platforms, which are critical to daily operations.

The benefits associated with this role reflect Hyatt’s competitive employee offerings, including unlimited colleague and friends & family discounted room rates at Hyatt hotels worldwide while an active employee, holiday pay for working on recognized holidays, and complimentary employee meals. This package underscores the company’s commitment to employee well-being and satisfaction. Overall, this position offers a rewarding opportunity to be part of a renowned hospitality group, deliver outstanding guest experiences, and develop a meaningful career in hotel management and housekeeping supervision.

Job Requirements

Must be eligible to work in the United States
Must be able to read and speak English
Must possess a strong attention to detail and inherent eye for cleanliness and organization
Must be able to accurately follow instructions, both verbally and written
Must possess excellent communication skills
Must be professional in appearance and demeanor
Must be able to work under pressure
Must be able to work in a fast-paced environment
Must have excellent listening skills
Must always ensure a teamwork environment
Must have basic knowledge of chemicals and their uses
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and colleagues
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Requires advanced knowledge and understanding of hotSOS and Opera
Must possess a working knowledge of Microsoft Office

Job Qualifications

Prior hospitality experience preferred
Office administrator or office management experience preferred
One year of customer service experience required
Ability to understand and converse in English
Ability to create and use Excel spreadsheets
Ability to create and use Microsoft Word documents

Job Duties

Prepares daily work boards and work assignments for housekeepers and supervisors using HotSOS and Opera
Dispatches items/requests to housekeepers, supervisors, inspectors and housepersons
Handles any applicable guest, front desk or housekeeping request as needed
Keeps accurate and legible records of all services/requests
Carries out special projects requested by Housekeeping Management
Manages supplies inventories
Maintains constant awareness of safety issues such as broken glass, frayed electrical cords, leaks, broken locks and suspicious persons
Adjusts room status codes relative to engineering updates
Communicates with appropriate departments regarding rooms in engineering status
Acts with responsibility towards all company property, supplies and equipment
Maintains effective organization, layout, cleanliness, security and upkeep of housekeeping office
Provides accurate key control and effective security for all keys
Helps maintain a clean and safe working environment in the housekeeping department
Follows through on lost and found procedures
Exercises absolute respect for guest property
Communicates cross departmentally via email, radio, phone, or in person