Housekeeping Supervisor - Hotel Indigo Naperville Riverwalk

Hotel Indigo Naperville Riverwalk is a distinctive boutique hotel located in Naperville, Illinois, that blends the town's rustic charm and artistic essence into a unique hospitality experience. Set in a historic neighborhood filled with boutique shops, cozy eateries, and local art, the hotel captures the spirit of its community with wood tones and antique touches that recall Naperville's rich past. Guests can immerse themselves in nearby attractions such as the 19th-century Naper Settlement, explore the scenic Riverwalk, or admire the bronze statue of Dick Tracy, which celebrates the city’s cultural heritage. This location offers an inviting atmosphere where history, creativity, and comfort intertwine, making every stay memorable.

The hotel features six diverse dining options, a 24-hour fitness center, a luxurious spa, and the Plank Bar and Kitchen for handcrafted cocktails, catering to a wide variety of guest preferences. Additionally, the property provides versatile venues for meetings and events, alongside amenities like free parking, complimentary Wi-Fi, and group rates to enhance guest convenience and satisfaction.

The Housekeeping Supervisor role at Hotel Indigo Naperville Riverwalk is an essential leadership position responsible for managing the daily operations of the housekeeping department during the morning shift. This supervisory role requires maintaining hotel cleanliness and quality to the high standards expected by the InterContinental brand. The supervisor oversees guest room preparation, public area maintenance, and back-of-house cleanliness, ensuring that all spaces meet operational and aesthetic guidelines. Leading a team of Room Attendants, Housepersons, and Public Area Attendants, the supervisor conducts room inspections, schedules staffing according to hotel occupancy, and handles communications with other departments to facilitate efficient service delivery.

This role demands strong leadership skills to coach, train, and support team members, fostering a positive work environment while ensuring high productivity and guest satisfaction. The supervisor also manages attendance, performance feedback, and corrective actions when necessary. They play a critical role in guest service by responding promptly and professionally to guest requests and concerns, often acting as the first line of service recovery.

Operational responsibilities include monitoring inventory, linen management, supply orders, and cost-control initiatives. The supervisor coordinates with other hotel departments, especially Engineering, to resolve maintenance issues quickly. Supporting the Director of Operations with payroll, scheduling, and administrative tasks is also part of the role.

The position offers an hourly wage starting at $23.00 and includes a comprehensive benefits package that comprises paid time off, medical, dental, vision insurance, 401k, and more for eligible employees. Hotel Indigo Naperville Riverwalk welcomes candidates who are passionate about delivering high standards of housekeeping and guest service and encourages applicants who may not meet every requirement but believe they are suited for the role to apply and begin their career journey with this distinctive hospitality brand.