Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
work schedule flexibility
Training and Development
Supportive team environment
competitive compensation
employee recognition programs
Opportunity for career advancement
Safe and inclusive workplace environment
Job Description
The hiring establishment is a reputable hospitality company specializing in delivering exceptional guest experiences through impeccable service and a pristine environment. Dedicated to maintaining high standards in cleanliness and customer satisfaction, the company operates within the hotel industry, catering to a diverse clientele that values comfort, safety, and quality. With a strong commitment to employee development and guest-centric values, the organization prides itself on fostering a collaborative and supportive work environment that encourages teamwork, professionalism, and a positive attitude towards continuous improvement.
This role is tailored for an organized and proactive Housekeeping Supervisor tasked with overseeing daily operations within guest rooms and public areas to ensure all cleaning activities meet the company’s stringent quality standards. The Housekeeping Supervisor will be responsible for scheduling staff, conducting thorough inspections, and training new and existing team members to uphold excellence across all housekeeping functions. This position plays a critical role in guaranteeing that every guest enjoys a spotless, welcoming, and comfortable environment throughout their stay.
The ideal candidate will possess strong leadership qualities and an unwavering work ethic, capable of managing varying schedules that may include nights, weekends, and holidays. Key responsibilities will involve preparing detailed work distribution reports and schedules to ensure adequate coverage and efficient allocation of housekeeping resources. The supervisor will closely monitor early room make-ups, special guest requests, and VIP accommodations to exceed guest expectations consistently.
In addition to overseeing cleaning operations, the Housekeeping Supervisor will manage documentation related to lost and found items, ensure timely repairs by issuing work orders, and immediately report any safety hazards, such as broken door locks, to management to promote guest safety and comfort. This role requires consistent communication skills, both verbal and written, to effectively coordinate with staff, management, and other departments.
The position includes several physical demands typical of an in-office role within a hospitality environment. The supervisor must be comfortable with prolonged periods of sitting, as well as occasional standing and walking throughout their shift. Required physical attributes include fine motor skills necessary for using computer equipment, lifting or moving items weighing 10 to 25 pounds, and visual acuity for reading screens and printed materials.
Overall, the Housekeeping Supervisor role is vital for ensuring the hotel maintains its high standards for cleanliness, guest satisfaction, and operational efficiency. This position offers an excellent opportunity for hospitality professionals who are passionate about delivering outstanding service, leading a dedicated team, and contributing to a vibrant work culture focused on quality and excellence.
This role is tailored for an organized and proactive Housekeeping Supervisor tasked with overseeing daily operations within guest rooms and public areas to ensure all cleaning activities meet the company’s stringent quality standards. The Housekeeping Supervisor will be responsible for scheduling staff, conducting thorough inspections, and training new and existing team members to uphold excellence across all housekeeping functions. This position plays a critical role in guaranteeing that every guest enjoys a spotless, welcoming, and comfortable environment throughout their stay.
The ideal candidate will possess strong leadership qualities and an unwavering work ethic, capable of managing varying schedules that may include nights, weekends, and holidays. Key responsibilities will involve preparing detailed work distribution reports and schedules to ensure adequate coverage and efficient allocation of housekeeping resources. The supervisor will closely monitor early room make-ups, special guest requests, and VIP accommodations to exceed guest expectations consistently.
In addition to overseeing cleaning operations, the Housekeeping Supervisor will manage documentation related to lost and found items, ensure timely repairs by issuing work orders, and immediately report any safety hazards, such as broken door locks, to management to promote guest safety and comfort. This role requires consistent communication skills, both verbal and written, to effectively coordinate with staff, management, and other departments.
The position includes several physical demands typical of an in-office role within a hospitality environment. The supervisor must be comfortable with prolonged periods of sitting, as well as occasional standing and walking throughout their shift. Required physical attributes include fine motor skills necessary for using computer equipment, lifting or moving items weighing 10 to 25 pounds, and visual acuity for reading screens and printed materials.
Overall, the Housekeeping Supervisor role is vital for ensuring the hotel maintains its high standards for cleanliness, guest satisfaction, and operational efficiency. This position offers an excellent opportunity for hospitality professionals who are passionate about delivering outstanding service, leading a dedicated team, and contributing to a vibrant work culture focused on quality and excellence.
Job Requirements
- High school diploma or equivalent
- May be required to work varying schedules to include nights, weekends, and holidays
- Ability to work in a standard office environment
- Prolonged periods of sitting at a desk and working on a computer
- Occasional standing and walking throughout the workday
- Frequent fine motor skills, use of hands and fingers for keyboarding, typing, utilizing a mouse or trackpad, writing and operating office equipment
- Ability to communicate effectively verbally and in writing
- Occasionally required to stand, walk, bend, reach, or carry items
- Ability to lift and/or move 10 to 25 pounds as needed
- Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation
- Ability to hear and participate in conversations and meetings, use phone and/or headset
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role
Job Qualifications
- High work ethic and self-initiative
- Ability to communicate effectively verbally and in writing
- Enjoy working as and being part of a team that provides great experiences for guests
- Experience in a supervisory or leadership role within hospitality preferred
- Knowledge of cleaning standards and procedures in hotel or similar industry
Job Duties
- Prepare schedules for the staff and complete the work distribution report, ensuring all sections are covered
- Thoroughly inspect guest rooms and public areas daily to ensure they are cleaned according to company standards
- Train and supervise all new associates and provide on-going training for current staff
- Check for early make-ups, special requests and VIPs
- Maintain proper written records for lost and found
- Run a departure report and recheck all rooms showing up in your assigned section
- Write up work orders for all repairs and immediately report any broken door locks or safety hazards to management for immediate attention
Job Location
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