Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $20.25
Work Schedule
Standard Hours
Benefits
Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Personalized caregiving support
Crisis concierge
Mental Health Resources
Generous Paid Time Off
health and welfare benefits
retirement plans
Job Description
Hilton is a globally renowned leader in the hospitality industry, committed to delivering exceptional experiences to millions of guests worldwide. With a rich history of opening its doors to over 3 billion guests, Hilton has not only set new standards in travel but also fostered an award-winning workplace culture recognized by Great Place to Work and Fortune on their World’s Best Workplaces list. Hilton’s commitment to hospitality transcends beyond guest service to building a workplace that supports and celebrates its team members every step of the way. The company operates an impressive portfolio of world-class brands, offering diverse opportunities for career growth and personal development in the dynamic travel and hospitality sector.
The role of Housekeeping Supervisor at Hilton is pivotal in maintaining the impeccable standards that the brand is known for. As a Housekeeping Supervisor, you will lead and inspire the housekeeping team, including Room Attendants and Housepersons, ensuring that guest rooms and public areas reflect cleanliness and quality excellence. This position requires a dedication to the core values of hospitality — integrity, leadership, teamwork, ownership, and urgency — values that define success at Hilton. The Housekeeping Supervisor does not merely supervise but actively participates in daily operations, from managing work schedules and monitoring inventory to coordinating with other departments such as Engineering and Property Operations to address maintenance needs promptly.
This role places a strong emphasis on creating memorable guest experiences by addressing special guest needs with professionalism and warmth, ensuring that every stay is brightened with exceptional service. Hilton’s Housekeeping Supervisors also play a crucial role in enforcing the brand’s high standards of cleanliness and operational efficiency while supporting and developing their team members through training and evaluation. Beyond the day-to-day responsibilities, Hilton offers exceptional benefits designed to promote the well-being and career growth of its employees. These include unparalleled travel perks, stock purchase plans, paid parental leave, personalized caregiving and crisis support, mental health resources, generous paid time off, and comprehensive health and welfare benefits.
Joining Hilton means becoming part of a legacy of hospitality excellence where your contribution is valued and your career ambitions supported. Whether you are starting your journey in hospitality or seeking new challenges, Hilton provides a nurturing environment that encourages growth, learning, and innovation. This role is ideal for candidates who are passionate about hospitality and eager to lead by example in one of the world’s most respected hotel brands. Hilton’s Housekeeping Supervisor position offers the unique opportunity to play a direct role in the guest experience while benefiting from a supportive culture and comprehensive rewards that reflect the company’s commitment to its people and the communities it serves.
The role of Housekeeping Supervisor at Hilton is pivotal in maintaining the impeccable standards that the brand is known for. As a Housekeeping Supervisor, you will lead and inspire the housekeeping team, including Room Attendants and Housepersons, ensuring that guest rooms and public areas reflect cleanliness and quality excellence. This position requires a dedication to the core values of hospitality — integrity, leadership, teamwork, ownership, and urgency — values that define success at Hilton. The Housekeeping Supervisor does not merely supervise but actively participates in daily operations, from managing work schedules and monitoring inventory to coordinating with other departments such as Engineering and Property Operations to address maintenance needs promptly.
This role places a strong emphasis on creating memorable guest experiences by addressing special guest needs with professionalism and warmth, ensuring that every stay is brightened with exceptional service. Hilton’s Housekeeping Supervisors also play a crucial role in enforcing the brand’s high standards of cleanliness and operational efficiency while supporting and developing their team members through training and evaluation. Beyond the day-to-day responsibilities, Hilton offers exceptional benefits designed to promote the well-being and career growth of its employees. These include unparalleled travel perks, stock purchase plans, paid parental leave, personalized caregiving and crisis support, mental health resources, generous paid time off, and comprehensive health and welfare benefits.
Joining Hilton means becoming part of a legacy of hospitality excellence where your contribution is valued and your career ambitions supported. Whether you are starting your journey in hospitality or seeking new challenges, Hilton provides a nurturing environment that encourages growth, learning, and innovation. This role is ideal for candidates who are passionate about hospitality and eager to lead by example in one of the world’s most respected hotel brands. Hilton’s Housekeeping Supervisor position offers the unique opportunity to play a direct role in the guest experience while benefiting from a supportive culture and comprehensive rewards that reflect the company’s commitment to its people and the communities it serves.
Job Requirements
- High school diploma or equivalent
- Minimum 1 year experience in housekeeping or hospitality supervision
- Ability to lead, train, and evaluate team members
- Strong organizational and communication skills
- Flexibility to perform operational duties as needed
- Ability to handle guest requests professionally
- Availability to work varied shifts including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Prior experience in housekeeping or hospitality supervision preferred
- Leadership skills with the ability to train and motivate a team
- Strong organizational and communication skills
- Ability to work collaboratively with other departments
- Customer service orientation
- Ability to manage multiple tasks efficiently
Job Duties
- Supervise the housekeeping team by leading, training, overseeing, and evaluating Room Attendants and Housepersons to ensure cleanliness and quality standards in guest rooms and public areas
- Oversee room readiness by assigning, inspecting, and verifying room status, promptly reporting any discrepancies
- Oversee operational logistics including monitoring work schedules, payroll reports, stock room and cart inventory, and the lost and found program
- Coordinate maintenance needs by partnering with Engineering and Property Operations to address repair and maintenance issues
- Support housekeeping operations by performing Room Attendant and Houseperson responsibilities as needed to maintain service levels
- Delight guests by addressing special guest needs in a timely, friendly, and professional manner
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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