HOUSEKEEPING SUPERVISOR (FULL-TIME w/BENEFITS) -NAVY INN

NGIS Hawaii is a prominent organization operating within the hospitality sector in Pearl Harbor, Hawaii. Known for its dedication to delivering exceptional services and upholding high standards, NGIS Hawaii plays a vital role in the support and management of hospitality operations in this unique and strategic location. This establishment is part of the broader NEXCOM Hospitality Group (NHG), which emphasizes quality guest experiences and operational excellence. Working in such an environment allows employees to be part of a team committed to maintaining superior standards of cleanliness, guest comfort, and efficient facility management.

The role at NGIS Hawaii is geared toward candidates seeking a meaningful and rewarding career as a full-time federal employee. With a starting pay of $30.47 per hour, this position offers job security coupled with excellent benefits including medical and dental insurance, life insurance, short-term and long-term disability insurance, paid annual and sick leave, a matching 401K plan, a pension plan, and additional advantages that support a well-rounded employee experience. This comprehensive benefits package is designed to attract and retain high-caliber professionals dedicated to public service in a supportive work environment.

The job summary outlines a supervisory position responsible for overseeing the daily operations of housekeeping and laundry services. The incumbent manages a team of housekeeping and laundry attendants as well as housekeeping leads, ensuring that all operational tasks align with NHG standards. This involves performing a range of housekeeping and laundry duties while also executing supervisory responsibilities. The supervisor ensures that guest rooms, public spaces, and outdoor areas are maintained to the highest standards of cleanliness and safety. They are instrumental in coordinating efforts with various departments including front desk and maintenance to ensure a seamless guest experience.

Key responsibilities include using the Property Management System (PMS) for reporting and scheduling, conducting daily inspections, managing inventory and supply orders, and enforcing safety protocols. The role demands strong leadership skills to train staff on proper safety procedures, work methods, and regulatory compliance. The supervisor is also accountable for the security and maintenance of equipment and storerooms, ensuring operational efficiency and readiness. They regularly inspect rooms and public spaces for quality control, initiate repairs, and handle any discrepancies promptly.

Furthermore, the position involves performance evaluation, award recommendations, disciplinary actions, leave management, and playing a role in recruiting and promoting staff members. The incumbent must also tactfully manage guest and staff feedback, resolving conflicts and escalating issues as necessary. Flexibility is crucial, as the supervisor may need to perform frontline housekeeping or laundry duties to cover staff shortages or unexpected absences.

This position requires a moderate level of physical effort, including moving furniture and operating cleaning equipment. While no prior experience is mandatory, candidates with a high school diploma or equivalent and prior supervisory or leadership experience in housekeeping are preferred. Overall, this role presents a unique opportunity to contribute to a critical service department in a federal hospitality setting, offering both personal and professional growth in a stimulating work environment.