Job Overview
Employment Type
Full-time
Benefits
Incredible travel perks
Employee stock purchase plan
Paid parental leave
Personalized caregiving support
Crisis concierge
Mental Health Resources
Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
Job Description
Hilton is a globally recognized leader in the hospitality industry, celebrated for its exceptional service and commitment to delivering memorable experiences to millions of guests worldwide. Founded with the mission to fill the earth with the light and warmth of hospitality, Hilton has grown to become a household name with a portfolio of world-class brands. The company is not only dedicated to providing outstanding guest experiences but also fosters an award-winning culture that prioritizes the well-being and development of its Team Members. Hilton has been repeatedly acknowledged on the World’s Best Workplaces list by Great Place to Work and Fortune, reflecting its status as an employer of choice in the travel and tourism sector.
Joining Hilton means becoming part of a diverse team that values integrity, leadership, teamwork, ownership, and a commitment to excellence in every moment. The organization's philosophy encourages urgency and discipline to ensure quality and satisfaction in all interactions, making it a dynamic and inspiring workplace for those passionate about hospitality.
The role of Housekeeping Supervisor at Hilton is vital in maintaining the high standards of cleanliness and service that guests expect when staying at their properties. As a Housekeeping Supervisor, you will lead a team of Room Attendants and Housepersons who play a direct role in creating inviting and spotless environments for guests. This position is not only about supervising daily housekeeping operations but also about being an ambassador of Hilton's warm hospitality by fostering a positive team atmosphere and ensuring that every guest’s stay is comfortable and memorable.
Your daily responsibilities will include leading, training, and evaluating the housekeeping staff to meet rigorous cleanliness and quality standards in guest rooms and public areas. You will oversee room readiness by assigning and inspecting rooms, ensuring any issues are promptly addressed. Operational logistics such as managing work schedules, payroll, inventories, and lost and found programs will also be under your purview. Collaborating with Engineering and Property Operations teams to coordinate necessary repairs and maintenance will be essential to uphold the hotel's superior quality.
The role also requires stepping in to carry out Room Attendant and Houseperson duties when needed to maintain service levels, demonstrating a hands-on leadership style. A key part of your role will be to delight guests by addressing their special needs swiftly and professionally. Hilton takes pride in supporting its employees with unparalleled benefits, including discounted travel opportunities, employee stock purchase plans, paid parental leave, personalized caregiving and crisis support, mental health resources, generous paid time off, comprehensive health and welfare benefits, and financial security plans such as retirement savings.
Working at Hilton provides not only a job but a career path with strong support and development opportunities. Whether you are launching your career or seeking new challenges, Hilton’s inclusive and supportive environment helps you thrive every step of the way. This role invites individuals who are passionate about hospitality and dedicated to spreading Hilton’s core values of integrity, leadership, teamwork, ownership, and urgency to make a positive impact every day.
Joining Hilton means becoming part of a diverse team that values integrity, leadership, teamwork, ownership, and a commitment to excellence in every moment. The organization's philosophy encourages urgency and discipline to ensure quality and satisfaction in all interactions, making it a dynamic and inspiring workplace for those passionate about hospitality.
The role of Housekeeping Supervisor at Hilton is vital in maintaining the high standards of cleanliness and service that guests expect when staying at their properties. As a Housekeeping Supervisor, you will lead a team of Room Attendants and Housepersons who play a direct role in creating inviting and spotless environments for guests. This position is not only about supervising daily housekeeping operations but also about being an ambassador of Hilton's warm hospitality by fostering a positive team atmosphere and ensuring that every guest’s stay is comfortable and memorable.
Your daily responsibilities will include leading, training, and evaluating the housekeeping staff to meet rigorous cleanliness and quality standards in guest rooms and public areas. You will oversee room readiness by assigning and inspecting rooms, ensuring any issues are promptly addressed. Operational logistics such as managing work schedules, payroll, inventories, and lost and found programs will also be under your purview. Collaborating with Engineering and Property Operations teams to coordinate necessary repairs and maintenance will be essential to uphold the hotel's superior quality.
The role also requires stepping in to carry out Room Attendant and Houseperson duties when needed to maintain service levels, demonstrating a hands-on leadership style. A key part of your role will be to delight guests by addressing their special needs swiftly and professionally. Hilton takes pride in supporting its employees with unparalleled benefits, including discounted travel opportunities, employee stock purchase plans, paid parental leave, personalized caregiving and crisis support, mental health resources, generous paid time off, comprehensive health and welfare benefits, and financial security plans such as retirement savings.
Working at Hilton provides not only a job but a career path with strong support and development opportunities. Whether you are launching your career or seeking new challenges, Hilton’s inclusive and supportive environment helps you thrive every step of the way. This role invites individuals who are passionate about hospitality and dedicated to spreading Hilton’s core values of integrity, leadership, teamwork, ownership, and urgency to make a positive impact every day.
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of experience in housekeeping or related field
- Proven supervisory experience preferred
- Ability to work flexible hours including weekends and holidays
- Physical ability to carry out housekeeping duties
- Strong organizational skills
- Ability to provide excellent customer service
Job Qualifications
- Previous experience in housekeeping or hospitality management
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of housekeeping standards and procedures
- Ability to multitask and manage time effectively
- Problem-solving skills and attention to detail
- Basic computer skills for managing scheduling and inventory systems
Job Duties
- Supervise the housekeeping team by leading, training, overseeing, and evaluating Room Attendants and Housepersons to ensure cleanliness and quality standards in guest rooms and public areas
- Oversee room readiness by assigning, inspecting, and verifying room status, promptly reporting any discrepancies
- Oversee operational logistics such as monitoring work schedules, payroll reports, stock room and cart inventory, and the lost and found program
- Coordinate maintenance needs by partnering with Engineering and Property Operations to address repair and maintenance issues
- Support housekeeping operations by performing Room Attendant and Houseperson responsibilities as needed to maintain service levels
- Delight guests by addressing special guest needs in a timely, friendly, and professional manner
Job Criteria
Experience
No experience required
Job Location
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