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Housekeeping Supervisor (Full Time)

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $24.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Complimentary hotel room nights
Friends and family discounted room rates
Bereavement and jury duty pay
Vacation leave
sick leave
new child leave
Medical insurance
Dental Insurance
Vision Insurance
Discounted prescriptions
Life insurance
Disability insurance
Flexible spending account
401k Retirement Plan
Employee stock purchase plan
Complimentary employee meals

Job Description

Hyatt is a leading global hospitality company known for its exceptional service, diverse portfolio of brands, and commitment to providing memorable guest experiences. Among its many properties, the Mission Pacific and The Seabird Resort stand out as premier destinations that embody the Hyatt culture and standards of excellence. These resorts offer guests a unique blend of luxury, comfort, and personalized service in beautiful settings that attract travelers from around the world. Hyatt is dedicated to fostering a positive and inclusive workplace environment where colleagues are valued, supported, and given opportunities for growth.

The Housekeeping Supervisor role at Hyatt's Missio... Show More

Job Requirements

  • Must be eligible to work in the United States
  • Must be able to read and speak English
  • Must possess a strong attention to detail and inherent eye for cleanliness and organization
  • Must be able to accurately follow instructions, both verbally and written
  • Must possess excellent communication skills
  • Must be professional in appearance and demeanor
  • Must be able to work under pressure
  • Must be able to work in a fast-paced environment
  • Must have excellent listening skills
  • Must always ensure a teamwork environment
  • Must have basic knowledge of chemicals and their uses
  • Ability to work a flexible schedule that may include evenings, weekends and holidays
  • Must have the ability to deal effectively and interact well with guests and colleagues
  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
  • Must have a passion for creating an exceptional experience for all guests
  • Requires advanced knowledge and understanding of HotSOS and Opera
  • Must possess a working knowledge of Microsoft Office

Job Qualifications

  • Prior hospitality experience preferred
  • Office administrator or office management experience preferred
  • One year of customer service experience required
  • Ability to understand and converse in English
  • Ability to create and use Excel spreadsheets
  • Ability to create and use Microsoft Word documents

Job Duties

  • Prepares daily work boards and work assignments for housekeepers and supervisors using HotSOS and Opera
  • Dispatches items/requests to housekeepers, supervisors, inspectors and housepersons
  • Handles guest, front desk or housekeeping requests as needed
  • Keeps accurate and legible records of all services/requests
  • Carries out special projects requested by Housekeeping Management
  • Manages supplies inventories
  • Maintains awareness of safety issues
  • Adjusts room status codes relative to engineering updates
  • Communicates with appropriate departments regarding rooms in engineering status
  • Maintains housekeeping office organization, cleanliness, security, and upkeep
  • Controls keys and ensures effective security
  • Maintains a clean and safe working environment
  • Follows lost and found procedures
  • Communicates cross departmentally via email, radio, phone, or in person

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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