Housekeeping Supervisor (Full Time)

Hyatt is a leading global hospitality company known for its exceptional service, diverse portfolio of brands, and commitment to providing memorable guest experiences. Among its many properties, the Mission Pacific and The Seabird Resort stand out as premier destinations that embody the Hyatt culture and standards of excellence. These resorts offer guests a unique blend of luxury, comfort, and personalized service in beautiful settings that attract travelers from around the world. Hyatt is dedicated to fostering a positive and inclusive workplace environment where colleagues are valued, supported, and given opportunities for growth.

The Housekeeping Supervisor role at Hyatt's Mission Pacific and The Seabird Resort is a pivotal position within the housekeeping department. This role is designed to assist and support the overall housekeeping operations, working alongside housekeepers, supervisors, assistant managers, managers, and the director of housekeeping. The primary focus is to act as a liaison who communicates effectively the needs of guests, housekeeping staff, and inspectors, ensuring a seamless coordination of services. This position requires collaboration with the engineering department to coordinate work orders and service or item requests, highlighting the importance of cross-departmental communication to maintain operational efficiency and guest satisfaction.

At an hourly rate of $24.00, the Housekeeping Supervisor is compensated competitively, reflecting the importance Hyatt places on this role. The position is essential in maintaining Hyatt's high standards, not only through direct supervision and management of housekeeping activities but also by promoting the Mission Pacific and The Seabird Resort as preferred destinations and job value destinations (JVDs) of choice. This ensures both the guest experience and employee engagement remain exceptional. The role requires constant vigilance and attention to detail in managing daily work boards and assignments through systems such as HotSOS and Opera, dispatching requests, handling guest and housekeeping issues, and maintaining accurate records.

Further responsibilities include managing supply inventories, ensuring workplace safety, and maintaining organization and cleanliness of the housekeeping office. The Housekeeping Supervisor is entrusted with key control and security, lost and found procedures, and upholding respect for guest property. Effective communication skills are critical, as this role requires interaction across multiple levels, departments, and communication methods including email, radio, phone, and face-to-face.

Hyatt provides a robust benefits package aimed at supporting colleagues both professionally and personally. Benefits include complimentary hotel room nights globally, discounted rates for family and friends, bereavement and jury duty pay, comprehensive medical, dental, and vision insurance, life and disability insurance, flexible spending accounts, retirement savings plans with employer match, an employee stock purchase plan, and complimentary employee meals. This demonstrates Hyatt's commitment to offering valuable perks that enhance job satisfaction and overall well-being.

The Housekeeping Supervisor role is designed for individuals with prior hospitality or office management experience, strong customer service skills, proficiency with Microsoft Office and housekeeping management software, and a passion for delivering exceptional guest experiences. The position requires adaptability to work under pressure in a fast-paced, dynamic environment while maintaining the highest standards of professionalism, cleanliness, and organization. Hyatt values team players who are detail-oriented and capable of diplomatic conflict resolution, ensuring a positive atmosphere for both guests and colleagues. This opportunity not only offers a rewarding career in hospitality management but also the chance to be part of a prestigious brand dedicated to excellence and continuous improvement.