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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $26.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
LMC-D is a distinguished hospitality establishment known for its commitment to excellence and guest satisfaction. Operating within a vibrant and demanding service environment, LMC-D encompasses guest rooms, public spaces, and exclusive venues such as the Foundry, ensuring every area upholds the highest standards of cleanliness and hospitality. As a leading entity in the hospitality sector, LMC-D prides itself on delivering impeccable guest experiences through meticulous attention to detail and a proactive approach to service. The company culture encourages teamwork, professional development, and an unwavering dedication to maintaining an inviting and pristine atmosphere throughout its property.
The Housekeeping Supervisor a... Show More
The Housekeeping Supervisor a... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience supervising housekeeping staff in a hotel or resort is preferred
- Strong leadership and interpersonal skills
- Ability to coordinate and manage multiple tasks simultaneously
- Excellent communication skills both verbal and written
- Ability to work flexible hours including evenings and weekends
- Physical ability to perform duties including lifting up to 50 pounds
- Proficiency in using standard office and housekeeping equipment
- Attention to detail and commitment to high service standards
- Ability to train and mentor staff effectively
Job Qualifications
- Previous reception experience in a full-service spa setting preferably in a hotel or resort setting
- Previous Spa Booker software experience is a plus
- Prior service and or product sales experience
- Able to use a computer and type quickly and efficiently
- A caring outgoing individual who is able to meet or exceed customer expectations
- Excellent customer service skills with the desire to work in a team environment
Job Duties
- Align and manage relevant staff including supervisors and respective position personnel with duties specific to their job functions and the day's business objectives
- Coordinate fluid room movement with Front Desk ensuring notable transient guests and groups are highlighted queue rooms are managed and timely information is relayed back to the desk for guest's consumption
- Inspect guest floors on rotation inspecting relevant guest rooms spot checking occupied vacant and show rooms
- Ensure high grade service on all guest corridors elevators and lobbies throughout the day is performed
- Manage call flow to housekeeping from guests and The Front Office ensuring all calls are logged and dispatched as needed to relevant staff
- Provide management presence for the department in relevant meetings
- Manage guest experience issues as they arise and close out as needed working in close concert with Front Desk Management
- Complete administrative duties including scheduling staff and ordering managing inventories and department supplies
- Set up strategy for the PM shift to tackle demands of the day as set out by GM
- Manage a robust deep-clean program
- Manage daily cleaning guest and operating supplies inventory
- Create the weekly employee schedule in line with forecasted business expectations
- Manage guest room linen laundry and inventory
- Manage employee uniforms laundry and purchasing
- Manage the day-to-day training of new staff and staff transitioning to self-inspector
- Oversee the daily duties of designated trainers providing underneath assistance where needed and reporting to GM
- Manage ongoing secret shop focus of the day AAA Forbes and guest feedback programs daily
- Manage the daily grading of room attendants' productivity and quality goals
- Provide needed coverage to Floor Supervisors as required
- Perform all other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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