Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $26.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
LMC-D is a distinguished hospitality establishment known for its commitment to excellence and guest satisfaction. Operating within a vibrant and demanding service environment, LMC-D encompasses guest rooms, public spaces, and exclusive venues such as the Foundry, ensuring every area upholds the highest standards of cleanliness and hospitality. As a leading entity in the hospitality sector, LMC-D prides itself on delivering impeccable guest experiences through meticulous attention to detail and a proactive approach to service. The company culture encourages teamwork, professional development, and an unwavering dedication to maintaining an inviting and pristine atmosphere throughout its property.
The Housekeeping Supervisor at LMC-D holds a pivotal role in orchestrating the department's daily operations. This role is integral to the seamless functioning of housekeeping services, directly impacting guest satisfaction and the overall ambiance of the property. The supervisor is entrusted with managing and leading housekeeping staff, including floor supervisors and cleaning personnel, coordinating projects, and overseeing various administrative tasks. With a focus on maintaining an energetic, professional, and welcoming demeanor, the Housekeeping Supervisor acts as a key liaison between the housekeeping team and other departments such as the Front Desk and management. This position demands exceptional organizational skills, a keen eye for quality control, and the ability to adapt to the dynamic needs of the hospitality environment.
The role involves a wide range of responsibilities including coordinating room assignments with Front Desk operations, managing staff schedules based on business volume and occupancy forecasts, and maintaining inventories of cleaning supplies and guest amenities. The supervisor is also responsible for implementing and managing deep-cleaning programs, overseeing laundry and linen services, and ensuring compliance with the department’s quality standards. Additionally, the Housekeeping Supervisor must handle guest interactions regarding housekeeping issues, ensuring timely resolution and maintaining high standards of guest service. This includes managing feedback programs and facilitating continuous quality improvement initiatives.
This position requires a balance of hands-on leadership and strategic planning, often involving participation in management meetings and contributing to departmental policies under the guidance of the General Manager. The Housekeeping Supervisor will also train new employees and support floor supervisors, reinforcing service standards and operational efficiency. Working conditions include a professional environment with the use of standard office and housekeeping equipment, and the role may require evening and weekend work to meet the demands of the hotel’s operational schedule.
Overall, the Housekeeping Supervisor at LMC-D is a vital leadership position that significantly contributes to the property’s reputation for cleanliness, guest satisfaction, and operational excellence. Candidates for this role should be prepared to engage in a fast-paced environment, demonstrate strong leadership abilities, and uphold the company’s high standards through effective team management and proactive problem-solving.
The Housekeeping Supervisor at LMC-D holds a pivotal role in orchestrating the department's daily operations. This role is integral to the seamless functioning of housekeeping services, directly impacting guest satisfaction and the overall ambiance of the property. The supervisor is entrusted with managing and leading housekeeping staff, including floor supervisors and cleaning personnel, coordinating projects, and overseeing various administrative tasks. With a focus on maintaining an energetic, professional, and welcoming demeanor, the Housekeeping Supervisor acts as a key liaison between the housekeeping team and other departments such as the Front Desk and management. This position demands exceptional organizational skills, a keen eye for quality control, and the ability to adapt to the dynamic needs of the hospitality environment.
The role involves a wide range of responsibilities including coordinating room assignments with Front Desk operations, managing staff schedules based on business volume and occupancy forecasts, and maintaining inventories of cleaning supplies and guest amenities. The supervisor is also responsible for implementing and managing deep-cleaning programs, overseeing laundry and linen services, and ensuring compliance with the department’s quality standards. Additionally, the Housekeeping Supervisor must handle guest interactions regarding housekeeping issues, ensuring timely resolution and maintaining high standards of guest service. This includes managing feedback programs and facilitating continuous quality improvement initiatives.
This position requires a balance of hands-on leadership and strategic planning, often involving participation in management meetings and contributing to departmental policies under the guidance of the General Manager. The Housekeeping Supervisor will also train new employees and support floor supervisors, reinforcing service standards and operational efficiency. Working conditions include a professional environment with the use of standard office and housekeeping equipment, and the role may require evening and weekend work to meet the demands of the hotel’s operational schedule.
Overall, the Housekeeping Supervisor at LMC-D is a vital leadership position that significantly contributes to the property’s reputation for cleanliness, guest satisfaction, and operational excellence. Candidates for this role should be prepared to engage in a fast-paced environment, demonstrate strong leadership abilities, and uphold the company’s high standards through effective team management and proactive problem-solving.
Job Requirements
- High school diploma or equivalent
- Previous experience supervising housekeeping staff in a hotel or resort is preferred
- Strong leadership and interpersonal skills
- Ability to coordinate and manage multiple tasks simultaneously
- Excellent communication skills both verbal and written
- Ability to work flexible hours including evenings and weekends
- Physical ability to perform duties including lifting up to 50 pounds
- Proficiency in using standard office and housekeeping equipment
- Attention to detail and commitment to high service standards
- Ability to train and mentor staff effectively
Job Qualifications
- Previous reception experience in a full-service spa setting preferably in a hotel or resort setting
- Previous Spa Booker software experience is a plus
- Prior service and or product sales experience
- Able to use a computer and type quickly and efficiently
- A caring outgoing individual who is able to meet or exceed customer expectations
- Excellent customer service skills with the desire to work in a team environment
Job Duties
- Align and manage relevant staff including supervisors and respective position personnel with duties specific to their job functions and the day's business objectives
- Coordinate fluid room movement with Front Desk ensuring notable transient guests and groups are highlighted queue rooms are managed and timely information is relayed back to the desk for guest's consumption
- Inspect guest floors on rotation inspecting relevant guest rooms spot checking occupied vacant and show rooms
- Ensure high grade service on all guest corridors elevators and lobbies throughout the day is performed
- Manage call flow to housekeeping from guests and The Front Office ensuring all calls are logged and dispatched as needed to relevant staff
- Provide management presence for the department in relevant meetings
- Manage guest experience issues as they arise and close out as needed working in close concert with Front Desk Management
- Complete administrative duties including scheduling staff and ordering managing inventories and department supplies
- Set up strategy for the PM shift to tackle demands of the day as set out by GM
- Manage a robust deep-clean program
- Manage daily cleaning guest and operating supplies inventory
- Create the weekly employee schedule in line with forecasted business expectations
- Manage guest room linen laundry and inventory
- Manage employee uniforms laundry and purchasing
- Manage the day-to-day training of new staff and staff transitioning to self-inspector
- Oversee the daily duties of designated trainers providing underneath assistance where needed and reporting to GM
- Manage ongoing secret shop focus of the day AAA Forbes and guest feedback programs daily
- Manage the daily grading of room attendants' productivity and quality goals
- Provide needed coverage to Floor Supervisors as required
- Perform all other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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