Housekeeping Supervisor

Highgate Hotels is a prominent real estate investment and hospitality management company with an extensive portfolio valued at over $15 billion in assets under management. The company operates globally with more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a robust 30-year legacy as an innovator in the hospitality industry, Highgate continues to set high standards in property management, development, and operational excellence. The company’s strategic approach leverages industry-leading revenue management tools to predict and adapt to evolving market dynamics, thus maximizing the value and performance of its hotel assets. Highgate’s diverse portfolio encompasses bespoke lifestyle hotel brands, well-established legacy brands, and independent hotels and resorts, all enriched with contemporary programming and digital expertise. This makes Highgate a trusted and sought-after partner for premier ownership groups and major hotel brands worldwide.

The Kimpton Miralina Resort in Arizona offers an authentic and luxurious experience, set on 40 lush acres featuring 50,000 square feet of flexible event spaces perfect for family vacations, business meetings, and special celebrations. The resort boasts five pristine pools, a full-service salon and day spa, and proximity to championship golf courses, all framed by exquisite Spanish Mission-inspired architecture and stunning desert landscapes including views of Camelback and Mummy Mountain.

The Housekeeping Supervisor role at Kimpton Miralina Resort is pivotal to maintaining the high standards of accommodation and guest satisfaction. This full-time position focuses on coordinating and supervising housekeeping activities within assigned sections, ensuring cleanliness, safety, and service excellence. The supervisor is also responsible for stepping in to fulfill all Housekeeping Manager duties in their absence, which requires leadership, attention to detail, and an unwavering commitment to quality service. The role demands daily inspection of Room Attendants’ output to uphold productivity and quality levels, managing daily work assignments, overseeing the maintenance and cleanliness of supplies and storage areas, and ensuring that all records and key controls are maintained accurately and punctually.

Responsibilities include liaising effectively with Front Office and Engineering in real time via pager or radio, managing lost and found items, initiating and following up on maintenance work orders, assisting with staff training, and occasionally stepping in to clean rooms as needed. The Housekeeping Supervisor also monitors the status of out-of-order rooms and leads biannual cleaning projects aimed at continual enhancement of hotel standards. Central to this role is the imperative to ensure overall guest satisfaction by maintaining impeccable housekeeping service quality that the Kimpton Miralina Resort is renowned for. This role offers an exciting opportunity for experienced hospitality professionals seeking to contribute to a top-tier hospitality company dedicated to innovation, guest experience, and operational excellence.