Job Overview
Compensation
Hourly
Range $18.18 - $31.45
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Job Description
InterContinental Hotels & Resorts is a globally recognized luxury hotel brand known for offering exceptional hospitality experiences. Established in the 1940s, the brand has a rich heritage of pioneering international travel and providing guests with unique, culturally rich environments. InterContinental Hotels & Resorts takes pride in being a leader in the luxury hospitality industry, with properties worldwide that reflect a passion for travel, culture, and diversity. The company is dedicated to creating inspiring experiences for guests who seek a richer perspective on the world. This commitment to excellence aims to make every guest feel special, cosmopolitan, and informed during their stay.
The role being offered is a supervisory position within the housekeeping department of InterContinental Hotels & Resorts. This position involves overseeing and inspecting the work of assigned room and public area attendants to ensure that product quality standards are consistently met, and that service provided to guests aligns with the hotel’s and company’s business objectives. The supervisor will play a critical role in maintaining the high standards expected of this luxury brand by ensuring cleanliness, order, and guest satisfaction.
Specifically, the individual in this supervisory role will be responsible for performing desk opening duties, preparing daily room assignments, and managing workforce schedules to ensure optimal coverage. This includes monitoring payroll programs and preparing payroll reports. They will lead daily team meetings and take part in broader organizational meetings when necessary. One of the vital functions is to monitor staff performance and recommend corrective or disciplinary actions in accordance with company policies, while also notifying management of any serious issues.
The supervisor will ensure that all staff are trained adequately and have the necessary tools to carry out their responsibilities effectively. Regular inspection of guest rooms, suites, public areas, storage rooms, and attendant carts will form a major part of the job, with a focus on cleanliness, good repair, and guest satisfaction. The supervisor will also handle guest complaints and special requests to ensure swift resolution and maintain high guest satisfaction.
Additionally, the role involves managing expenses, minimizing waste within all housekeeping areas, preparing supply inventories, and maintaining appropriate par levels. Completion of administrative tasks such as billing for guest dry cleaning, discrepancy reports, and productivity reports is also essential. The supervisor encourages teamwork and quality service by coordinating with other departments regularly. They may also assist in deep cleaning projects and perform general housekeeping duties to meet guest expectations.
The work environment demands physical stamina as the role requires carrying or lifting heavy items, standing for extended periods, and performing other physical tasks such as bending, stooping, and kneeling. The position is typically the third layer of supervision in a large hotel’s housekeeping department or assists the Executive Housekeeper at smaller properties.
The hourly pay rate for this role is $19.00, accompanied by a comprehensive benefits package that includes paid time off, medical/dental/vision insurance, 401k plans, and other benefits for eligible employees. InterContinental Hotels & Resorts values diversity and encourages applicants with varied backgrounds who share the passion for delivering superior guest experiences to apply. The brand is committed to equal opportunity employment and provides reasonable accommodations throughout the application process.
The role being offered is a supervisory position within the housekeeping department of InterContinental Hotels & Resorts. This position involves overseeing and inspecting the work of assigned room and public area attendants to ensure that product quality standards are consistently met, and that service provided to guests aligns with the hotel’s and company’s business objectives. The supervisor will play a critical role in maintaining the high standards expected of this luxury brand by ensuring cleanliness, order, and guest satisfaction.
Specifically, the individual in this supervisory role will be responsible for performing desk opening duties, preparing daily room assignments, and managing workforce schedules to ensure optimal coverage. This includes monitoring payroll programs and preparing payroll reports. They will lead daily team meetings and take part in broader organizational meetings when necessary. One of the vital functions is to monitor staff performance and recommend corrective or disciplinary actions in accordance with company policies, while also notifying management of any serious issues.
The supervisor will ensure that all staff are trained adequately and have the necessary tools to carry out their responsibilities effectively. Regular inspection of guest rooms, suites, public areas, storage rooms, and attendant carts will form a major part of the job, with a focus on cleanliness, good repair, and guest satisfaction. The supervisor will also handle guest complaints and special requests to ensure swift resolution and maintain high guest satisfaction.
Additionally, the role involves managing expenses, minimizing waste within all housekeeping areas, preparing supply inventories, and maintaining appropriate par levels. Completion of administrative tasks such as billing for guest dry cleaning, discrepancy reports, and productivity reports is also essential. The supervisor encourages teamwork and quality service by coordinating with other departments regularly. They may also assist in deep cleaning projects and perform general housekeeping duties to meet guest expectations.
The work environment demands physical stamina as the role requires carrying or lifting heavy items, standing for extended periods, and performing other physical tasks such as bending, stooping, and kneeling. The position is typically the third layer of supervision in a large hotel’s housekeeping department or assists the Executive Housekeeper at smaller properties.
The hourly pay rate for this role is $19.00, accompanied by a comprehensive benefits package that includes paid time off, medical/dental/vision insurance, 401k plans, and other benefits for eligible employees. InterContinental Hotels & Resorts values diversity and encourages applicants with varied backgrounds who share the passion for delivering superior guest experiences to apply. The brand is committed to equal opportunity employment and provides reasonable accommodations throughout the application process.
Job Requirements
- High school diploma or equivalent
- 1-2 years housekeeping experience
- Some supervisory training or experience
- Fluency in English
- Ability to carry or lift items weighing up to 50 pounds
- Ability to push or pull approximately 100 pounds
- Ability to stand frequently and move around the facility
- Ability to handle objects and equipment frequently
- Ability to bend, stoop, and kneel frequently
- Availability to work late afternoons, weekends, and/or holidays
- Strong communication skills
- Proficient reading and writing abilities
- Basic mathematical skills
Job Qualifications
- High school diploma or equivalent
- Some college an asset
- 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity
- Some supervisory training/experience
- Fluent English speaking skills
- Strong communication skills
- Proficient reading and writing abilities
- Basic mathematical skills
Job Duties
- Perform desk opening duties and prepare daily room assignments
- Assist with scheduling and control daily attendance to ensure proper coverage
- Monitor payroll programs and prepare bi-weekly payroll closing reports
- Conduct daily team meetings, attend other meetings as necessary
- Monitor performance and recommend disciplinary action in accordance with company rules and policies
- Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties
- Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction
- Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction
- Control expenses and minimize waste within all areas of housekeeping
- Prepare supply inventories and ensure appropriate par levels
- Complete all paperwork and closing duties such as billing guest dry cleaning, discrepancy reports, turndown reports, productivity reports, etc.
- Promote teamwork and quality service through daily communication and coordination with other departments
- May perform all housekeeping duties necessary including making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction
- Report, turn in, and/or log all lost and found items according to established procedures
- May regularly assist with deep cleaning projects
- Refer to attached additional job responsibilities and Health & Safety duties and responsibility
- Assist with other duties as assigned
Job Location
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