Job Overview
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
401(k) retirement plan
term life insurance
accidental death and dismemberment insurance
Employee Incentive Program
voluntary life insurance
Hotel Stay perks
accident insurance
critical illness insurance
Hospital Indemnity insurance
Educational Reimbursement
Paid Time Off
Manager in Training Program
Job Description
PAH Management is a Dallas-based hotel ownership and management company that operates a diverse portfolio of select-service properties across multiple states under renowned Marriott and Hilton brands. The company is committed to fostering a culture that places associates first, aiming to become America's preferred hotel management firm. By focusing on quality, associate development, and operational excellence, PAH Management ensures that each property meets high standards while delivering outstanding guest experiences. Their dedication to equality and inclusivity is reflected in their status as an Equal Opportunity Employer, providing fair consideration to all applicants without regard to any legally protected characteristics such as race, color, religion, or gender identity.
The Housekeeping Manager role at PAH Management is a critical leadership position based at a hotel property in Baton Rouge, LA. This full-time position offers competitive compensation commensurate with experience and involves leading all aspects of housekeeping and laundry operations to maintain exceptional cleanliness, guest satisfaction, and operational efficiency. The manager is responsible for overseeing quality assurance, inventory control, and associate development while ensuring compliance with company policies, brand standards, and safety regulations.
In this role, the Housekeeping Manager leads daily operations ensuring guest rooms and public areas consistently meet high cleanliness standards set forth by the company and brand. Besides managing housekeeping staff, this leader trains, coaches, and mentors associates to foster a positive, inclusive, and service-oriented work environment that promotes teamwork and accountability. The position also requires close coordination with hotel leadership and front desk teams to maximize room availability and support the overall guest experience.
Operationally, the Housekeeping Manager develops and implements procedures that enhance efficiency and guest satisfaction. The role includes conducting regular inspections of guest rooms, public spaces, laundry facilities, and storage to enforce compliance and quality assurance. Monitoring key performance indicators such as housekeeping quality scores and guest feedback is essential, with corrective actions taken as needed to maintain excellent standards.
Financial and inventory responsibilities include managing departmental budgets, labor costs, and operating expenses. The manager oversees purchasing activities, maintains productive vendor relationships, and controls inventory levels of linens, amenities, cleaning supplies, and equipment. Cost-control initiatives are balanced against quality standards to optimize operational results.
Safety and compliance are paramount; the Housekeeping Manager ensures adherence to OSHA, ADA, and health and safety regulations and promotes safe work practices. Associates receive necessary safety training, and proper handling of cleaning chemicals and equipment is maintained. This role also requires compliance with brand standards and quality assurance requirements, contributing to the hotel’s reputation for cleanliness and service excellence.
The physical demands of the job include the ability to stand, walk, climb stairs, bend, kneel, stoop, reach, and lift up to 50 pounds, reflecting the active environment of hotel operations. The position requires flexibility to work mornings, evenings, weekends, holidays, and extended hours as business needs demand.
Overall, this Housekeeping Manager position at PAH Management represents an outstanding opportunity for experienced hospitality professionals to advance their careers in a dynamic, supportive company dedicated to associate and guest satisfaction.
The Housekeeping Manager role at PAH Management is a critical leadership position based at a hotel property in Baton Rouge, LA. This full-time position offers competitive compensation commensurate with experience and involves leading all aspects of housekeeping and laundry operations to maintain exceptional cleanliness, guest satisfaction, and operational efficiency. The manager is responsible for overseeing quality assurance, inventory control, and associate development while ensuring compliance with company policies, brand standards, and safety regulations.
In this role, the Housekeeping Manager leads daily operations ensuring guest rooms and public areas consistently meet high cleanliness standards set forth by the company and brand. Besides managing housekeeping staff, this leader trains, coaches, and mentors associates to foster a positive, inclusive, and service-oriented work environment that promotes teamwork and accountability. The position also requires close coordination with hotel leadership and front desk teams to maximize room availability and support the overall guest experience.
Operationally, the Housekeeping Manager develops and implements procedures that enhance efficiency and guest satisfaction. The role includes conducting regular inspections of guest rooms, public spaces, laundry facilities, and storage to enforce compliance and quality assurance. Monitoring key performance indicators such as housekeeping quality scores and guest feedback is essential, with corrective actions taken as needed to maintain excellent standards.
Financial and inventory responsibilities include managing departmental budgets, labor costs, and operating expenses. The manager oversees purchasing activities, maintains productive vendor relationships, and controls inventory levels of linens, amenities, cleaning supplies, and equipment. Cost-control initiatives are balanced against quality standards to optimize operational results.
Safety and compliance are paramount; the Housekeeping Manager ensures adherence to OSHA, ADA, and health and safety regulations and promotes safe work practices. Associates receive necessary safety training, and proper handling of cleaning chemicals and equipment is maintained. This role also requires compliance with brand standards and quality assurance requirements, contributing to the hotel’s reputation for cleanliness and service excellence.
The physical demands of the job include the ability to stand, walk, climb stairs, bend, kneel, stoop, reach, and lift up to 50 pounds, reflecting the active environment of hotel operations. The position requires flexibility to work mornings, evenings, weekends, holidays, and extended hours as business needs demand.
Overall, this Housekeeping Manager position at PAH Management represents an outstanding opportunity for experienced hospitality professionals to advance their careers in a dynamic, supportive company dedicated to associate and guest satisfaction.
Job Requirements
- Minimum four years of progressive housekeeping or rooms operations experience including two years in management
- Experience leading housekeeping operations within a hotel environment
- Strong knowledge of housekeeping procedures, laundry operations, inventory management, and quality assurance practices
- Proficiency with Microsoft Office Suite
- Strong leadership, organizational, communication, and problem-solving skills
Job Qualifications
- Minimum four years of progressive housekeeping or rooms operations experience
- At least two years in a leadership or management role
- Experience leading housekeeping operations in a hotel environment
- Strong knowledge of housekeeping procedures, laundry operations, inventory management, and quality assurance
- Proficiency with Microsoft Office Suite
- Strong leadership, organizational, communication, and problem-solving skills
- Multi-department rooms management experience preferred
- Experience with hotel housekeeping management software and labor management systems preferred
- Professional hospitality or housekeeping certification preferred
Job Duties
- Lead daily operations of housekeeping and laundry departments to meet cleanliness standards
- Train, coach, mentor, and develop housekeeping associates fostering a positive work environment
- Promote teamwork, accountability, and continuous improvement
- Develop and implement housekeeping procedures for operational efficiency and guest satisfaction
- Inspect guest rooms, public areas, laundry facilities, and storage for compliance
- Monitor housekeeping quality scores, guest satisfaction metrics, and online reviews implementing corrective actions
- Ensure VIP rooms and special requests are prepared according to standards
- Coordinate room readiness with Front Desk
- Manage departmental budgets, labor costs, and operating expenses
- Maintain inventory levels and oversee purchasing activities
- Monitor supply usage and implement cost-control initiatives
- Ensure compliance with OSHA, ADA, health and safety regulations
- Promote safe work practices and provide safety training
- Ensure proper handling and storage of cleaning chemicals and equipment
- Maintain compliance with brand and quality assurance standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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