Housekeeping Supervisor

HHM is a renowned hospitality group dedicated to delivering exceptional guest experiences through a commitment to excellence, sustainability, and employee growth. As a reputable hotel company, HHM prides itself on maintaining high brand standards and ensuring all hotel operations contribute to guest satisfaction and sustainability efforts. The company fosters a culture centered on core values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. With a broad portfolio of properties, HHM focuses on creating welcoming environments, promoting career advancement, and innovating within hospitality services to meet modern traveler expectations.

The Housekeeping Supervisor role at HHM is a pivotal position responsible for overseeing housekeeping staff while ensuring adherence to the brand and hotel guest service standards as well as sustainability protocols outlined by the HHM EarthView program. This full-time role involves managing daily housekeeping activities, from training and scheduling associates to addressing performance and ensuring quality cleaning standards. The Housekeeping Supervisor is integral in maintaining a clean, safe, and welcoming environment, directly impacting guest satisfaction scores and overall hotel reputation.

In this position, the supervisor trains, coaches, and supports housekeeping associates, ensuring they meet established quality and service standards. The role requires screening and hiring new employees when applicable, and occasionally involves hands-on cleaning assistance. The supervisor also manages supply issuance, oversees laundry staff when applicable, and collaborates with vendors for staffing and training. Strong leadership and organizational skills are essential to manage scheduling based on occupancy forecasts and sustain an efficient operation. Furthermore, this role demands compliance with safety procedures, including the responsible use of protective equipment and adherence to OSHA and MSDS standards.

The role requires readiness to assist in other operational areas such as breakfast service when needed and flexibility to work varied schedules including weekends and holidays. The Housekeeping Supervisor plays a vital role in supporting the company’s hospitality mission by driving guest satisfaction and promoting a positive workplace environment. Career advancement opportunities within HHM include progression to Executive Housekeeper, Front Office Manager, Assistant General Manager, and eventually General Manager, highlighting a clear growth path within the organization.