Housekeeping Supervisor

Highgate is a prominent and innovative real estate investment and hospitality management company with a significant global footprint. Boasting over $15 billion in assets under management, Highgate has established a robust portfolio that includes more than 400 hotels across key regions such as North America, Europe, the Caribbean, and Latin America. With a history spanning 30 years, the company is recognized as a leader in the hospitality industry, offering expert guidance throughout all stages of the property lifecycle, from initial planning and development to recapitalization or disposition. Highgate has developed a diverse range of bespoke lifestyle hotel brands, renowned legacy brands, and independent hotels and resorts that emphasize contemporary experiences and digital proficiency. Utilizing cutting-edge revenue management tools, Highgate efficiently navigates dynamic market conditions to optimize asset performance and maximize value. Supported by an experienced executive team and corporate offices worldwide, the company is a trusted partner for top ownership groups and prominent hotel brands. Further information can be found at www.highgate.com.

Located at Fairfield Inn Visalia, 140 South Akers Street, Visalia, CA 93291, this role highlights the position of Housekeeping Supervisor. This hourly role is instrumental in ensuring the quality and efficiency of housekeeping functions within assigned sections of the hotel. As a critical member of the housekeeping team, the supervisor is charged with the daily inspection of Room Attendants’ work performance, ensuring adherence to established high standards and productivity goals. The role also involves significant responsibility, including stepping in for the Housekeeping Manager or Assistant Manager when necessary, with duties like inspecting VIP rooms and confirming their availability to the Front Office.

The Housekeeping Supervisor oversees closing procedures at the end of each day, guaranteeing that Room Attendants’ carts are clean and fully stocked. Attendance to administrative tasks such as maintaining daily assignment records and key control is essential. The supervisor also manages the Lost and Found process, monitors cleanliness and organization within linen closets, control closets, stairways, and other critical areas, and ensures that all housekeeping staff have assigned work duties. The position requires constant communication, facilitated via pager or radio, maintaining contact with the Front Office and Engineering teams through each shift.

In addition, the Housekeeping Supervisor is tasked with reporting on the status of out-of-order rooms to the Guest Services Manager, initiating and following up on work orders for repairs, assisting in staff training, and possibly engaging in room cleaning activities when business needs demand. Biannual cleaning project completion and a focus on overall guest satisfaction further emphasize the role’s contribution to the hotel’s operational success. This position demands a proactive approach to problem-solving, strong organizational skills, and a commitment to maintaining exemplary service quality standards, all contributing to a seamless guest experience at Fairfield Inn Visalia.