Housekeeping Supervisor

Phoenix, AZ, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Paid holidays

Job Description

Pacific Hospitality Group is a family-focused company dedicated to delivering exceptional hospitality experiences through a unique owner/operator approach. Committed to long-term holds and sustainable growth, the group focuses on enriching people’s lives by providing memorable experiences, giving back to communities, and honoring God in all endeavors. With a strong vision centered on integrity, compliance, value creation, principled entrepreneurship, customer focus, knowledge, change, humility, respect, and fulfillment, Pacific Hospitality Group fosters an environment where team members and investors alike benefit through sustainable, long-term business growth. The company prides itself on maintaining Forbes Travel Guide 5-Star standards across its properties, emphasizing quality, attention to detail, and a luxurious guest experience.

This job opportunity includes two distinct leadership roles within the hospitality sector. The first, Housekeeping Supervisor, plays a pivotal role in guaranteeing all guest rooms and public areas meet the exacting standards of cleanliness and presentation required by luxury hospitality. This role demands leadership and coaching skills to motivate housekeeping attendants in delivering flawless presentation and anticipatory service tailored to guest preferences. Supervisory responsibilities include conducting detailed inspections, ensuring precision in room setup including amenities and ambiance, and driving a culture of excellence aligned with Forbes Travel Guide standards. The Housekeeping Supervisor ensures a seamless, refined guest environment that supports the overall luxury brand promise.

The second role is the OS&E (Operating Supplies & Equipment) Coordinator for new hotel openings. This position oversees the comprehensive planning, purchasing, receiving, storing, and distribution of all necessary operational supplies and equipment crucial for a successful hotel launch. It requires close collaboration with project teams, contractors, designers, procurement, and hotel leadership to guarantee that every operational area from guest rooms to back-of-house offices is fully equipped and operational by the opening day. Key responsibilities include managing OS&E budgets and inventories, coordinating installations and set-ups, conducting quality inspections, and supporting departmental readiness activities. This role demands strong organizational and communication skills, attention to detail, and an ability to remain flexible to changing demands during pre-opening phases.

Both positions reflect Pacific Hospitality Group's commitment to quality, operational excellence, and team member growth while providing an inclusive and respectful work environment committed to equal employment opportunities and adherence to all applicable employment laws. Working in these roles offers candidates the chance to contribute to the growth of a respected hospitality group that values integrity and delivering memorable guest experiences.

Job Requirements

High school diploma or equivalent
Previous supervisory experience in housekeeping or related field preferred
Knowledge of luxury hospitality standards preferred
Strong communication and leadership skills
Ability to work flexible hours including weekends and holidays
Physical ability to perform duties including walking, standing, crouching, lifting up to 50 pounds
Strong organizational and multitasking skills
Experience with inventory and procurement processes for OS&E roles

Job Qualifications

Previous supervisory experience in luxury housekeeping preferred
Strong attention to detail with a commitment to excellence
Excellent leadership, communication, and coaching skills
Knowledge of Forbes Travel Guide or luxury hospitality standards preferred
Ability to work in a fast-paced environment while maintaining high standards
Flexibility to work weekends, holidays, and varied shifts

Job Duties

Conduct detailed inspections of guest rooms, suites, and public areas to ensure flawless presentation
Ensure rooms meet Forbes standards of precision, consistency, and visual perfection
Verify proper setup of amenities, linens, lighting, temperature, and ambiance
Supervise, coach, and motivate Housekeeping Attendants to deliver exceptional performance
Provide ongoing training aligned with Forbes service and cleanliness standards
Ensure team members understand the importance of presentation, timing, and guest privacy
Reinforce anticipatory service by preparing rooms tailored to guest preferences and profiles
Coordinate all OS&E procurement activities from project initiation through hotel opening
Develop and maintain OS&E budgets, inventories, procurement schedules, and tracking reports
Coordinate receiving, warehousing, inventory control, and distribution of all OS&E items
Assist with the delivery, assembly, placement, and installation of furniture, fixtures, and operational equipment throughout the hotel
Support the setup and organization of guest rooms, public spaces, back-of-house areas, offices, and operational departments
Assist department leaders with setting up offices, including furniture placement, office supplies, filing systems, and operational materials
Coordinate the movement and relocation of furniture, equipment, and supplies as operational needs change during the pre-opening phase
Work alongside contractors, vendors, and hotel staff to ensure departments are fully equipped and operational according to the opening schedule
Conduct quality inspections of delivered goods and report damaged, missing, or incorrect items
Maintain accurate inventory records, asset documentation, and storage organization
Monitor purchase orders, invoices, and expenditures to ensure budget compliance
Assist with room and departmental installations, mock operations, and opening readiness activities
Support hotel leadership with special projects and operational tasks necessary to achieve a successful opening