Housekeeping Supervisor

Fort Wayne, IN, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $15.00 - $21.50

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Job Description

Highgate is a prominent real estate investment and hospitality management company with a significant presence in the global hotel industry. Managing over $15 billion in assets and a portfolio exceeding 400 hotels across North America, Europe, the Caribbean, and Latin America, Highgate stands as a leader in delivering expert property management and hospitality services. With a rich 30-year history marked by innovation and strategic growth, Highgate offers comprehensive management throughout all phases of the property cycle. From initial planning and development to recapitalization and disposition, their seasoned team ensures optimal asset performance and value maximization through advanced revenue management tools and market insight.

At Highgate, the commitment to developing diverse hotel brands is unmatched, ranging from bespoke lifestyle hotels to legacy and independent properties. Their approach integrates contemporary programming and digital expertise, ensuring that each asset can meet evolving market demands effectively. Backed by a team of experienced hospitality executives and supported by corporate offices worldwide, Highgate remains a trusted partner to top ownership groups and leading hotel brands globally. For more information, visit www.highgate.com.

The Hampton Inn Fort Wayne, located at 5702 Challenger Parkway in Fort Wayne, IN, is currently seeking a Housekeeping Supervisor. This position is hourly, offering a dynamic role within a reputable hotel under the Highgate umbrella. The Housekeeping Supervisor plays a vital role in managing and coordinating housekeeping operations within the hotel, ensuring cleanliness, guest satisfaction, and operational efficiency.

The Housekeeping Supervisor is responsible for maintaining the highest standards of hygiene and organization throughout their section of the hotel. This includes daily inspections of room attendants' work performance, managing assignments, and ensuring that all work meets quality expectations. In the absence of higher management, the supervisor assumes full responsibility for inspecting VIP rooms and reporting their availability to the front office, emphasizing the critical nature of this leadership position.

This role requires a hands-on approach as the supervisor oversees end-of-day operations, including restocking carts, maintaining key control, and handling lost and found items per hotel protocols. Monitoring the cleanliness and orderliness of not just rooms but also support areas such as linen closets and stairways is essential for maintaining the overall guest experience.

Communication is key for this position, with responsibilities including maintaining contact with the front office and engineering teams via pager or radio, reporting on out-of-order rooms, and initiating work orders for maintenance issues. The supervisor also contributes to training housekeeping staff and may be called upon to assist with room cleaning during busy periods. Additionally, the position involves managing cleaning projects that occur biannually, ensuring that the hotel's standards remain consistently high.

Ultimately, the Housekeeping Supervisor is integral to ensuring guest satisfaction by maintaining a clean, welcoming environment and supporting the hotel's operational goals. This role is perfect for individuals who are detail-oriented, proactive, and experienced in hospitality supervision, ready to contribute to a thriving hotel environment within a leading global company.

Job Requirements

High school diploma or equivalent
Two to three years progressive experience in hotel or related field preferred
Previous supervisory responsibility preferred
Ability to stand during entire shift
Effective verbal and written communication skills
Friendly, courteous, and service oriented manner

Job Qualifications

High school diploma or equivalent
College course work in related field helpful
At least two to three years of progressive experience in a hotel or related field preferred
Previous supervisory responsibility preferred
Ability to stand during entire shift
Effective communication skills both verbal and written with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner

Job Duties

Inspect room attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained
In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all VIP rooms and report their availability to the Front Office according to hotel standards
Oversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked
Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time
Maintain key control
Handle items for Lost and Found according to the standards
Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings
Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment
Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift
Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager according to standards
Initiate work orders for repairs and maintenance and forward to Engineering, following through on each work order until completed
Assist with training of Housekeeping staff
May be required to clean rooms as business needs dictate
Ensure completion of cleaning projects on a biannual basis
Ensure overall guest satisfaction