Housekeeping Supervisor

Irvine, CA, USA|

Job Overview

Employment Type

Hourly

Compensation

Hourly

Exact $20.50

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible scheduling

Job Description

Pacific Hospitality Group is a family-focused hotel owner and operator renowned for its commitment to long-term investment and sustainable business growth. With a philosophy rooted in integrity, compliance, and principled entrepreneurship, the company aims to enrich lives through memorable guest experiences, strong community engagement, and upholding deeply held values. Their approach emphasizes creating lasting value not only for investors but also for team members by cultivating a supportive environment that promotes professional development and advancement. This enduring commitment sets the company apart in the hospitality industry, where they consistently strive to maintain high-quality service and employee satisfaction.

As a Housekeeping Supervisor within Pacific Hospitality Group, you will play a critical role in delivering exceptional hospitality standards and supporting the company’s vision. This hourly position offers a competitive wage of $20.50 and requires a hands-on leader who is adept at coaching and guiding a dedicated housekeeping team to exceed guest expectations. Your responsibilities will include training team members on cleaning procedures, ensuring the completion of daily schedules, and maintaining high standards of cleanliness throughout the property. You will be a crucial liaison working closely with front desk and maintenance departments to coordinate housekeeping operations that align with guest needs.

This role also involves handling guest feedback with professionalism and discretion, addressing issues promptly or escalating them to management when necessary. Additionally, the Housekeeping Supervisor is responsible for conducting regular inspections of hotel areas, enforcing safety standards including the proper use of personal protective equipment, and maintaining compliance with OSHA regulations. You will be tasked with developing work schedules, evaluating team member performance, and contributing to a positive workplace culture that embraces the company’s guiding principles. By supplementing the team’s efforts with direct support in housekeeping services, you help ensure seamless daily operations.

Ideal candidates will bring supervisory experience from a hotel environment, demonstrating strong leadership, communication skills, and the ability to manage labor effectively while maintaining budgetary controls. Attention to detail, problem-solving capabilities, and the ability to work under pressure during busy periods or emergency situations are essential. Your role will be key in fostering a work environment that values respect, humility, and fulfillment while promoting guest satisfaction and operational excellence.

Pacific Hospitality Group is also dedicated to diversity and equal employment opportunity, welcoming applicants from varied backgrounds without discrimination based on race, color, religion, age, sex, national origin, disability status, veteran status, sexual orientation, gender identity, or any other protected classification. Team members are expected to embrace flexible work schedules, including holidays and weekends, to meet the dynamic needs of the hospitality industry. This role offers a meaningful chance to grow your career in a stable, values-driven hotel group that prioritizes ethical leadership and community impact.

Job Requirements

Supervises housekeeping staff to ensure housekeeping quality standards are met and goals for the housekeeping department are achieved
builds and supervises teams effectively
must complete training on proper disposal/handling of sharps such as needles and follow proper procedures
completes all required training as scheduled
must wear non-slip, oil-resistant shoes
follows all safety policies and procedures
reports potential safety issues to manager whenever observed and takes immediate action in emergencies
maintains strict compliance with hazardous material program and familiarizes self with current safety data sheets
must be able to read, analyze and interpret instructions and policies
must demonstrate positive attitude and professional demeanor
must be able to solve problems and remain calm in emergency or difficult guest situations
must be able to communicate effectively with management, team members and guests

Job Qualifications

One to two years increasingly responsible housekeeping experience in hotel environment required
prior supervisory experience desired
ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations
ability to monitor labor as required by anticipating business activity while ensuring that positions are staffed and labor cost objectives are met
ability to serve needs of guests through verbal face-to-face interactions with professionalism and discretion
strong communication and interpersonal skills
ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions and approaches to problems
strong attention to detail and ability to handle multiple tasks
ability to learn and use computer systems used at the hotel
ability to read, analyze, and interpret business periodicals, journals, technical procedures, or governmental regulations
ability to write reports and business correspondence
ability to effectively present information and respond to questions from managers, team members, guests and the public
must speak, read, write and understand English
bilingual Spanish a plus
ability to work varying schedules including holidays, weekends and alternate shifts

Job Duties

Trains and coaches housekeeping staff in specific cleaning and housekeeping job tasks and in completion of daily schedules
conducts new team member training
regularly tours assigned areas of the property to ensure housekeeping standards are met and checks productivity in completion of assignments
coordinates cleaning and maintenance schedules according to guest needs, working with front desk and maintenance personnel
verifies completion of laundry and inventory restocking
resolves guest complaints within scope of authority, otherwise refers the matter to management
notifies supervisor and/or security of all unusual events, circumstances, missing items, or alleged theft
notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior
must wear non-slip, oil-resistant shoes
follows all safety policies and procedures
reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations
develops work schedules and coordinates staff work assignments in conjunction with housekeeping management
provides input for team member selection and performance reviews
supplements team’s efforts by assisting with department services as needed
returns any items found in guest rooms, hallways, or back of the house to the housekeeping department and logs appropriate information
notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents