Housekeeping Supervisor

Residence Inn Cincinnati Downtown - The Phelps is a prestigious property located in the heart of Cincinnati, Ohio. Proudly managed by Pyramid Global Hospitality, a company renowned for its People First culture, this hotel is committed to fostering a supportive, inclusive, and growth-oriented work environment for its employees. Pyramid Global Hospitality is an industry leader in hospitality management with over 230 properties worldwide, dedicated to delivering exceptional guest experiences through its talented and motivated workforce. The Phelps itself boasts boutique accommodations within the historic Phelps Building, featuring 134 guest rooms and 5,039 square feet of event space. It is uniquely distinguished by its rooftop restaurant and terrace, offering guests an elevated experience that combines comfort with sophisticated city views. Recognized as the number one hotel in Cincinnati, The Phelps attributes its success to the passion and dedication of its team members, who embody excellence and professionalism in the hospitality field. Joining the team at The Phelps means becoming part of a community where personal achievement and team success are deeply valued and supported.

The Housekeeping Supervisor role at Residence Inn Cincinnati Downtown - The Phelps is a vital position within the hotel's operational team. This role focuses on maintaining the highest standards of cleanliness and guest satisfaction, which are key elements in encouraging repeat visits and favorable recommendations to others. The Supervisor will be responsible for overseeing the daily cleanliness operations of guest rooms and public spaces, ensuring that all areas meet the stringent quality standards set by the hotel and Pyramid Global Hospitality. Responsibilities include inspecting rooms, training new housekeeping team members, motivating staff to deliver superior service, and assisting with administrative tasks to support the Executive Housekeeper. The ideal candidate is detail-oriented, organized, and possesses strong leadership skills to effectively manage workflow and staff duties throughout each shift. In addition to operational oversight, the Supervisor will collaborate closely with the Front Desk to coordinate activities that enhance the overall guest experience. Practical responsibilities also include inventory management of linen and cleaning supplies, performing performance evaluations, addressing maintenance issues, and ensuring safe handling of cleaning chemicals. This role requires physical stamina, the ability to communicate effectively, and a caring approach that fosters a positive work environment for all housekeeping staff. Pyramid Global Hospitality offers comprehensive benefits, including health insurance, retirement plans, paid time off, wellness programs, local discounts, and employee hotel rates, as well as ongoing professional development opportunities, making it an excellent career choice for those committed to the hospitality industry.