Housekeeping Supervisor

Columbus, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $12.00

Work Schedule

Standard Hours

Benefits

Competitive salaries

Bonuses

Professional development opportunities

supportive work environment

Advancement opportunities

employee training

Equal employment opportunity

Job Description

WellBorn Management is a reputable company that owns and manages multiple hotel properties, delivering exceptional hospitality experiences while providing stable employment opportunities for its staff. Known for fostering a supportive work environment, WellBorn Management prioritizes employee training, development, and long-term career growth. Employees are encouraged to develop their skills and advance within the organization, which values hard work and dedication. The company emphasizes a culture of teamwork and professionalism, ensuring that each hotel property maintains high standards of service and guest satisfaction. By working at WellBorn Management, employees benefit from a balanced combination of personal growth, a structured working environment, and a competitive benefits package that can be adjusted to individual needs.

The Housekeeping Manager role is a critical position within WellBorn Management’s hotel operations. This position is responsible for overseeing the daily and long-term activities of the housekeeping department, ensuring that all areas of the hotel are clean, fully stocked, and in excellent working condition to provide an outstanding experience for guests. The Housekeeping Manager plays a vital role in maintaining safety and security standards by monitoring potential hazards and responding effectively to emergencies. This role requires strong leadership skills to manage housekeepers, housepersons, and laundry attendants, ensuring efficient workflow and high-quality service delivery. Additionally, the Housekeeping Manager is tasked with managing budgets, scheduling, training, and staff retention to foster a high-performing team. This job offers a competitive wage of $12 per hour, with benefits including bonuses and opportunities for professional advancement. As a member of the WellBorn team, the Housekeeping Manager is supported by a company culture that values communication, attention to detail, and a warm, approachable disposition. Overall, this role provides a fulfilling career opportunity for individuals passionate about hospitality and operational excellence.

Job Requirements

Professional, warm, and approachable disposition
Ability to successfully prioritize and complete tasks through team members in prescribed timeframe and manage workflow
Fluent in reading, writing and speaking English
At least 1 year of prior housekeeping supervisory experience
Good eye for detail
Working knowledge of public spaces, rooms and equipment used in housekeeping department
Ability to remain level-headed in hectic and tense situations

Job Qualifications

At least 1 year of prior housekeeping supervisory experience
Good eye for detail
Working knowledge of public spaces, rooms and equipment used in housekeeping department
Ability to remain level-headed in hectic and tense situations
Effective communication skills with team members, management team and guests
Ability to prioritize and complete tasks through team members within prescribed timeframes

Job Duties

Manages the daily operation and supervises the team members of the hotel’s housekeeping and laundry operations, specifically housekeepers, housepersons, and laundry attendants
Acts as manager on duty as required
Plans and directs the day-to-day operations of the housekeeping department
Assigns rooms to room attendants
Oversees operations of laundry operations
Assigns special cleaning duties on a daily basis
Manages master key distribution with room attendants
Ensures guest’s special requests are completed appropriately
Ensures room cleanliness meets standards by conducting daily inspections of all rooms and areas
Ensures all storage areas are clean and maintained properly
Establishes processes to ensure communication reaches all shifts
Reviews and completes weekly department schedule to accommodate hotel’s needs
Maintains department payroll hours/dollars within budget requirements
Oversees all budget and forecasting processes for the housekeeping department
Attracts, trains, develops and retains a high-performance team
Provides encouragement and correction as appropriate
Focuses on quality and service in all areas of housekeeping, ensuring that standard operating procedures are adhered to always
Ensures health and safety standards are taught and adhered to
Monitors consumption and ensures proper par levels for all materials needed for rooms division
Reports any damage, mechanical problems, or missing room equipment/items
Maintains lost and found items securely and follows proper documentation and procedures
Ensures deep cleaning programs are maintained per standards
Attends manager meetings to ensure department meets the daily, weekly and monthly needs of the hotel