Housekeeping Supervisor

Columbus, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $12.50 - $17.75

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

performance bonuses

Paid holidays

Job Description

Our organization is a well-established hospitality company dedicated to providing exceptional guest experiences through meticulous housekeeping services. We operate in the hospitality industry, focusing on maintaining the highest standards of cleanliness and comfort across all guest and public areas within our properties. Renowned for our commitment to excellence, we continuously strive to uphold superior sanitation and operational efficiency, which enhances guest satisfaction and trust. Our team is dynamic, inclusive, and committed to fostering a safe and motivating work environment where every staff member plays a crucial role in our success and reputation in the hospitality sector.

We are currently seeking a Housekeeping Supervisor to join our dedicated housekeeping team. This full-time role is pivotal in ensuring that our cleanliness standards are not only met but exceeded in every area under our care, including guest rooms, public spaces, and back-of-house areas. The Housekeeping Supervisor will manage daily operations by overseeing the housekeeping staff, scheduling their duties, and assigning tasks to ensure consistent coverage and meticulous cleaning. This position demands proactive supervision, comprehensive training delivery, inventory oversight, and ensuring compliance with health and safety standards. The supervisor also acts as a key point of contact for guest service issues, facilitating prompt resolutions that align with our commitment to quality guest experiences. Administrative responsibilities will include report generation on room status, payroll, and departmental expenses, as well as engaging in personnel management activities such as hiring and staff evaluations.

Ideal candidates for this role will have a minimum of two years of experience in housekeeping or a hospitality environment, with proven leadership abilities. Strong skills in team management, conflict resolution, and staff motivation are essential to guide the housekeeping team towards achieving excellence in cleanliness and operational efficiency. Attention to detail, excellent communication skills, the ability to manage multiple priorities, and physical stamina to meet the demands of the job are crucial. The role also requires knowledge of commercial cleaning techniques, proper chemical usage, and infection control measures to maintain industry-leading sanitation standards. This opportunity is ideal for someone who thrives in a fast-paced, guest-focused environment and is eager to contribute to a team dedicated to superior hospitality service.

Job Requirements

Minimum of 2 years experience in housekeeping or hospitality
Prior supervisory experience preferred
Ability to manage and train teams
Skilled in scheduling and inventory management
Strong motivational and conflict resolution skills
Excellent communication abilities
Ability to prioritize and multitask in a fast-paced environment
Physical ability to stand, walk, bend, and lift up to 50 lbs
Quick decision-making skills
Knowledge of commercial cleaning and safety protocols

Job Qualifications

Minimum of 2 years of experience in housekeeping or hospitality setting
Prior supervisory or leadership experience preferred
Proven ability to manage and train housekeeping teams
Skilled in staff scheduling and inventory management
Strong team management and motivational skills
Excellent verbal and written communication skills
Ability to prioritize workload and manage multiple tasks efficiently
Attention to detail with impeccable standards of cleanliness
Capacity for physical demands including standing for long periods and lifting items up to 50 lbs
Ability to make quick decisions and resolve issues calmly
Understanding of commercial cleaning techniques and infection control
Familiarity with property management systems beneficial

Job Duties

Oversee, schedule, and assign duties to housekeeping staff including room attendants, public area attendants, and contractor laundry to ensure adequate coverage and task completion
Perform cleaning in all areas when needed
Conduct regular and thorough inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with established cleanliness, tidiness, and hygiene standards
Train new housekeepers on cleaning procedures, safety policies including proper chemical use and OSHA regulations, and company standards, and provide ongoing coaching and performance feedback
Monitor, order, and control inventory of cleaning supplies, linens, and room essentials, ensuring sufficient stock levels while managing costs and conducting regular linen counts
Respond promptly and professionally to guest requests, complaints, and special requests to ensure a positive experience and resolve any service issues aligned with lost and found
Inspect facilities and equipment for any damages or malfunctions and coordinate with the maintenance or engineering department to ensure timely repairs
Prepare various reports concerning room status, work assignments, payroll, and department expenses
Involved in screening job applicants and recommending personnel actions such as promotions and dismissals
Enforce all health, safety, and sanitation policies and procedures, ensuring a safe working environment for all staff