Housekeeping Supervisor

Lansing, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Competitive wages

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

short-term disability

long-term disability

401(k) program with company match

Tuition Assistance

discounted room rates

Training and Development

Career advancement opportunities

Job Description

Concord Hospitality is a leading hospitality management company known for delivering comfortable lodging and exceptional guest experiences across its portfolio of hotels. With a focus on quality and integrity, Concord Hospitality operates numerous hotels where associates are valued as the company's greatest assets. They emphasize an "Associate First" culture that supports personal growth, work-life balance, and diversity, making it an excellent place for hospitality professionals to advance their careers.

As a Housekeeping Supervisor at Concord Hospitality, you will play a pivotal role in maintaining the cleanliness, safety, and welcoming environment of the hotel. This full-time position involves directly supervising the housekeeping, laundry, and houseperson teams, ensuring that all areas meet the company’s rigorous standards. Your leadership skills, attention to detail, and commitment to quality will not only enhance guest satisfaction but also support the professional development of your team members. The role demands effective communication with guests, management, and colleagues, prompt resolution of guest requests and concerns, and adherence to safety and sanitation standards. Working at Concord means joining a company that fosters a fun, community-oriented workplace built on the cornerstones of quality, integrity, community, profitability, and fun, encapsulated by the rallying cry, "We Are Concord!"

Job Requirements

High school diploma or equivalent
previous experience in housekeeping or supervisory roles
strong leadership skills
ability to communicate clearly
commitment to quality and guest service
capable of motivating and managing a team
willingness to work flexible hours including weekends and holidays

Job Qualifications

Experience in a leadership role in hotels, hospitals, or multi-unit housing as a housekeeping or cleaning supervisor
strong attention to detail and commitment to quality standards
excellent communication skills
outgoing, friendly, and professional with guests and colleagues
ability to motivate and lead a team to achieve success
actively engaged and passionate about your work
demonstrated professionalism and integrity in all responsibilities

Job Duties

Supervise housekeeping, laundry, and houseperson staff to ensure high standards of cleanliness and service
inspect guest rooms and public areas to verify quality and adherence to hotel standards
provide training, guidance, and support to team members to foster success and professional growth
communicate effectively with guests, managers, and colleagues in a professional and friendly manner
respond promptly to guest requests and resolve issues with courtesy and efficiency
maintain accurate records and ensure compliance with safety and sanitation procedures
lead by example with professionalism, integrity, and a passion for hospitality