Housekeeping Supervisor

TownePlace Suites, part of the Marriott International family, is a renowned extended-stay hotel brand known for providing comfortable, home-like accommodations with full kitchens in every suite. Located in Nashville, Tennessee, at 310 Gay St, this hotel caters primarily to guests who seek long-term stays, blending residential comfort with hospitality services. TownePlace Suites focuses on creating an environment where guests feel welcome, relaxed, and able to maintain productivity during their travels. The hotel market emphasizes personal touches and attentiveness, fostering a community where guests and employees alike experience a sense of belonging and respect. This property appreciates the diversity of its workforce and provides equal opportunity employment, adhering strictly to non-discrimination policies as part of Marriott International’s commitment to inclusion and fairness.

The position available at TownePlace Suites is a Part-Time Rooms and Guest Services Operations role, classified as Non-Management. This role is crucial for ensuring smooth front desk operations and effective handling of guest services. The job involves managing guest check-ins and check-outs, verifying and confirming reservations, and handling guest requests or issues by coordinating with various hotel departments such as housekeeping and bell services. The employee will be responsible for completing designated cashier reports and closing reports through the hotel’s computer system, maintaining accurate daily logs and shift records, and documenting relevant information properly.

In this role, the employee must also process guest accounts, ensure proper application of room rates and exceptions, and facilitate internal postings for charges from different service points like the gym and retail areas. The individual will assist management with training, evaluating, counseling, and motivating staff, and serve as a positive example and first contact for company policies related to fair treatment and open-door communication. The position also demands attentiveness to safety protocols, reporting unsafe conditions, and maintaining professional appearance and confidentiality at all times.

Interpersonal skills are vital, as the role requires greeting and anticipating guests’ needs, providing genuine appreciation, and ensuring accessibility for guests with disabilities. Communication must be clear and professional, both in person and over the phone, adhering to set protocols. The job also involves maintaining positive working relationships with colleagues and upholding quality standards consistently. Physically, the role requires standing, walking, and occasional lifting of items up to 25 pounds. Additional duties may be assigned by supervisors as necessary.

TownePlace Suites fosters a fun, informal, and supportive work environment, promoting teamwork and mutual respect. Employees are encouraged to deliver excellent service that contributes to memorable guest experiences and to grow personally and professionally within a global network of Marriott International brands. Join TownePlace Suites to be part of a diverse and dedicated team where you can perform your best work, fulfill your purpose, and evolve into your best self.