Housekeeping Supervisor

Tallahassee, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.00 - $20.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

hotel discounts

weekly pay

Paid Time Off

Retirement Options

Referral bonuses

career advancement

Health Insurance

Dental Insurance

Vision Insurance

Job Description

DoubleTree by Hilton Tallahassee is part of the MCR family, which is recognized as the third-largest hotel owner-operator in the United States. MCR was founded in 2006 and operates a substantial portfolio of premium-branded hotels under major chains such as Marriott and Hilton, alongside independent properties. With offices in major cities including New York City, Dallas, Chicago, and Richmond, Virginia, MCR prides itself on managing 148 hotels encompassing over 22,000 guestrooms across 37 states and 106 cities. This extensive reach is supported by a team of more than 7,000 skilled employees nationwide. MCR is an award-winning company praised for innovation and operational excellence, including receiving prestigious honors like the Marriott Partnership Circle Award and the Hilton Legacy Award for Top Performer. Their commitment to quality and guest satisfaction is evident in their operations and their focus on creating memorable experiences for travelers across the country.

The Housekeeping Supervisor role at DoubleTree by Hilton Tallahassee is a highly responsible position within the hospitality industry that focuses on maintaining the highest standards of cleanliness, guest service, and operational efficiency in the hotel. This role is instrumental in ensuring that every guest has a positive experience by fostering a welcoming and spotless environment throughout the property. The Housekeeping Supervisor oversees the daily housekeeping activities including guest rooms, public spaces, and laundry areas, leading the housekeeping team in the absence of the Executive Housekeeper. This position requires strong leadership and organizational skills as the supervisor manages guest requests, verifies room cleanliness, and maintains inventory control of cleaning supplies and linens. The role is dynamic and involves hands-on tasks such as deep cleaning, supply stocking, and conducting room inspections. It also demands a proactive approach to handling VIP guests and special requests with the utmost professionalism.

Those who excel in this role demonstrate exceptional communication skills, a positive can-do attitude, and the ability to work effectively under pressure. The Housekeeping Supervisor plays a crucial part in contributing to the hotel's overall guest satisfaction scores and maintaining the brand’s reputation for quality and consistency. This position requires adaptability as it may involve shifts during evenings, weekends, and holidays to meet the needs of the hotel operations. Candidates must be able to follow established guidelines strictly and work collaboratively with various departments including maintenance and engineering to ensure all guest areas remain in pristine condition.

The job also includes responsibilities such as managing the guest request log, monitoring housekeeping supplies, and maintaining a safe work environment compliant with OSHA standards for chemical safety. The role is physically demanding, requiring employees to stand for extended periods, perform frequent lifting and moving of supplies, and operate standard office equipment. The Housekeeping Supervisor functions as a key team member who supports the overall mission of MCR and DoubleTree by Hilton to provide clean, friendly, well-organized, and safe hotel accommodations. The position offers a rewarding opportunity to grow within a notable and respected hospitality company known for its commitment to excellence and innovation in the travel industry.

Job Requirements

Experience in a hospitality, service, consumer-facing franchise or related field preferred
Supervisory experience preferred
Must have a positive attitude and willingness to learn
Must be able to understand and follow established guidelines and procedures
Must work well in stressful, high-pressure situations
Must be effective at listening to, understanding, clarifying, and resolving concerns
Must be able to convey information and ideas clearly
Must have a desire to serve all guests
Must be 18 years of age or older
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays
Must arrive and clock in on time for every shift
Must clock in/out for breaks at designated times
Must provide sufficient notice when calling out for a scheduled shift

Job Qualifications

Experience in hospitality or consumer-facing service preferred
Supervisory experience preferred
Positive can-do attitude and willingness to learn
Ability to follow guidelines and procedures closely
Effective listening, conflict resolution, and communication skills
Desire to provide excellent hospitality and guest service
Must be 18 years of age or older
Ability to work varied schedules including evenings, weekends and holidays
Proficient in using technology related to the role

Job Duties

Greet guests happily and use their names to ensure a welcoming atmosphere
Handle guest satisfaction issues and recover from challenging situations with a sense of urgency
Maintain spotless cleanliness in all guest rooms, public spaces, and work areas
Manage and assign daily checklists ensuring 100% accuracy
Conduct daily stand-up meetings and supervise the housekeeping team
Review and manage guest request logs proactively
Monitor VIP guests and coordinate special requests
Inspect rooms and public areas to ensure cleanliness standards
Maintain inventory and order housekeeping supplies and amenities
Remove trash, replace linen, and conduct deep cleaning as needed
Submit and follow up on maintenance requests
Ensure compliance with OSHA chemical safety standards
Manage lost and found procedures and department key control
Conduct departmental meetings in the absence of the Executive Housekeeper