Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
Graton Resort & Casino, located in Northern California, is a premier hospitality and entertainment destination known for its luxurious accommodations, world-class gaming, and exceptional customer service. As a full-service resort, it offers a variety of amenities including fine dining, spa services, and live entertainment. The resort is committed to maintaining a welcoming and pristine environment for its guests, ensuring their experiences are memorable and enjoyable. Graton Resort & Casino values a strong company culture that emphasizes service excellence, teamwork, and continuous improvement throughout its operations.
The Housekeeping Supervisor position at Graton Resort & Casino plays a critical role in maintaining the highest standards of cleanliness and guest satisfaction. This role is responsible for managing, training, and inspecting the Housekeeping Attendants to ensure all cleaning procedures meet the company’s exacting standards. The supervisor plans, organizes, and oversees daily housekeeping operations for assigned floors or areas, coordinating activities to uphold the resort’s commitment to a superior guest experience.
This supervisory role requires a proactive leader who can support the housekeeping team by assigning tasks, monitoring productivity, and addressing any issues promptly and professionally. The Housekeeping Supervisor also ensures effective communication among team members, maintains strict control of housekeeping equipment and inventory, and oversees the completion of special projects such as deep cleaning tasks including drapes, carpets, and furniture care. Additionally, the role involves administrative responsibilities such as conducting interviews, counseling team members, facilitating OSHA training, and evaluating employee performance.
At Graton Resort & Casino, the Housekeeping Supervisor is a vital part of the team working behind the scenes to create an impeccable atmosphere where guests feel welcomed and comfortable. The position demands attention to detail, excellent organizational skills, and a commitment to fostering a cooperative and efficient work environment. Employment is full-time and offers competitive compensation along with various benefits reflective of the resort’s dedication to employee well-being and professional growth.
The Housekeeping Supervisor position at Graton Resort & Casino plays a critical role in maintaining the highest standards of cleanliness and guest satisfaction. This role is responsible for managing, training, and inspecting the Housekeeping Attendants to ensure all cleaning procedures meet the company’s exacting standards. The supervisor plans, organizes, and oversees daily housekeeping operations for assigned floors or areas, coordinating activities to uphold the resort’s commitment to a superior guest experience.
This supervisory role requires a proactive leader who can support the housekeeping team by assigning tasks, monitoring productivity, and addressing any issues promptly and professionally. The Housekeeping Supervisor also ensures effective communication among team members, maintains strict control of housekeeping equipment and inventory, and oversees the completion of special projects such as deep cleaning tasks including drapes, carpets, and furniture care. Additionally, the role involves administrative responsibilities such as conducting interviews, counseling team members, facilitating OSHA training, and evaluating employee performance.
At Graton Resort & Casino, the Housekeeping Supervisor is a vital part of the team working behind the scenes to create an impeccable atmosphere where guests feel welcomed and comfortable. The position demands attention to detail, excellent organizational skills, and a commitment to fostering a cooperative and efficient work environment. Employment is full-time and offers competitive compensation along with various benefits reflective of the resort’s dedication to employee well-being and professional growth.
Job Requirements
- High school diploma or equivalent
- prior housekeeping experience
- supervisory or team lead experience preferred
- strong interpersonal skills
- ability to work flexible hours
- proficiency in English
- physical ability to perform housekeeping duties
- knowledge of safety and sanitation standards
Job Qualifications
- High school diploma or equivalent
- previous housekeeping or supervisory experience
- strong leadership and communication skills
- knowledge of OSHA regulations
- ability to inspect and evaluate work quality
- experience with inventory and equipment management
- ability to train and mentor employees
Job Duties
- Practice and promote the company-wide culture and service standards
- support housekeeping attendants on guest floors, public areas, and linen
- assign daily rooms status reports for opening and closing
- supervise status board operators to ensure all rooms are cleaned and discrepancies resolved
- manage lost and found process
- monitor housekeeping attendants for productivity
- enhance communication within the team
- maintain strict radio control
- control housekeeping equipment and inventory
- track heavy cleaning projects
- perform room inspections and evaluate attendants
- counsel team members constructively
- conduct interviews for candidates
- recommend candidates for promotion
- ensure OSHA training completion
- complete team member evaluations
Job Location
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