Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.25 - $20.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Career advancement opportunities
training programs
Job Description
Hampton Inn Buffalo-Amherst, located in Amherst, NY, is a hotel that prioritizes the comfort and well-being of both its guests and employees. Strategically situated between the Amherst Recreation Complex and the University at Buffalo North Campus, the hotel enjoys proximity to popular local attractions. The Amherst Recreation Complex is known for its year-round indoor and outdoor sports and recreational activities, while the Northtown Center within this complex serves as a key tourism destination. This location uniquely distinguishes Hampton Inn Buffalo-Amherst as the first hotel in the nation certified for Universal Design, which represents an emerging standard for socially responsible and accessible design.
The hotel embraces the hospitality culture, offering a supportive and friendly work environment with a focus on employee well-being. It provides comprehensive and competitive benefits designed to support employees and their families. Alongside this, there are opportunities for career advancement through ongoing training, flexible scheduling to balance life and work needs, and employee discounts that add value to the overall employment experience.
We are actively seeking individuals who are passionate about hospitality and who desire to grow professionally in the industry. Our team members are dedicated to delivering exceptional guest experiences and contributing to a positive service atmosphere. We encourage candidates who share this commitment to apply via our recruitment portal.
The Housekeeping Supervisor role is a critical position within the hotel's daily operations. This working supervisor role supports the Executive Housekeeper by overseeing housekeeping services to maintain cleanliness, safety, and adherence to brand standards throughout guest rooms and public spaces. The supervisor not only manages assignments and inspects rooms but also provides hands-on support during busy periods to ensure the team operates efficiently and guests receive the highest standards of service.
In this position, scheduling flexibility is essential, including availability on weekends, holidays, and morning shifts. The supervisor ensures the hotel's housekeeping team operates smoothly by coordinating room assignments, monitoring inventory levels, and communicating effectively with other hotel departments such as the front desk and engineering team. This collaborative approach helps maintain an inviting, safe, and spotless environment for guests.
Key responsibilities include the inspection of guest rooms and public areas, identifying maintenance needs, ensuring proper chemical and safety protocols, and providing ongoing coaching and feedback to housekeeping associates. This role demands strong leadership skills, attention to detail, and the ability to respond courteously to guest inquiries. This is an ideal opportunity for individuals who value teamwork and seek to advance their career in the dynamic hospitality sector while making a tangible impact on guest satisfaction and hotel operations.
The hotel embraces the hospitality culture, offering a supportive and friendly work environment with a focus on employee well-being. It provides comprehensive and competitive benefits designed to support employees and their families. Alongside this, there are opportunities for career advancement through ongoing training, flexible scheduling to balance life and work needs, and employee discounts that add value to the overall employment experience.
We are actively seeking individuals who are passionate about hospitality and who desire to grow professionally in the industry. Our team members are dedicated to delivering exceptional guest experiences and contributing to a positive service atmosphere. We encourage candidates who share this commitment to apply via our recruitment portal.
The Housekeeping Supervisor role is a critical position within the hotel's daily operations. This working supervisor role supports the Executive Housekeeper by overseeing housekeeping services to maintain cleanliness, safety, and adherence to brand standards throughout guest rooms and public spaces. The supervisor not only manages assignments and inspects rooms but also provides hands-on support during busy periods to ensure the team operates efficiently and guests receive the highest standards of service.
In this position, scheduling flexibility is essential, including availability on weekends, holidays, and morning shifts. The supervisor ensures the hotel's housekeeping team operates smoothly by coordinating room assignments, monitoring inventory levels, and communicating effectively with other hotel departments such as the front desk and engineering team. This collaborative approach helps maintain an inviting, safe, and spotless environment for guests.
Key responsibilities include the inspection of guest rooms and public areas, identifying maintenance needs, ensuring proper chemical and safety protocols, and providing ongoing coaching and feedback to housekeeping associates. This role demands strong leadership skills, attention to detail, and the ability to respond courteously to guest inquiries. This is an ideal opportunity for individuals who value teamwork and seek to advance their career in the dynamic hospitality sector while making a tangible impact on guest satisfaction and hotel operations.
Job Requirements
- High school diploma or equivalent preferred
- Minimum of one year housekeeping, cleaning or custodial experience required
- Prior supervisory or lead experience preferred
- Previous housekeeping, hotel, janitorial or similar cleaning experience preferred
- Ability to work flexible schedules including evenings, weekends, and holidays
- Ability to lift, carry, push or pull items up to 30 lbs frequently and up to 50 lbs occasionally
- Ability to stand and walk for extended periods
- Ability to follow detailed cleaning procedures and safety instructions
- Strong communication skills in verbal and written English preferred
- Ability to maintain professionalism and confidentiality
- No immigration or work visa sponsorship provided
Job Qualifications
- High school diploma or equivalent preferred
- A minimum of one year of housekeeping, cleaning or custodial experience required
- Prior supervisory or lead experience preferred
- Previous housekeeping, hotel, janitorial, or similar cleaning experience preferred
- Strong knowledge of housekeeping operations, room inspection standards, and hotel cleanliness expectations
- Ability to lead, motivate, and manage a team in a fast-paced environment
- Ability to guide, coach, and redirect team members to meet service and quality standards
- Ability to follow detailed cleaning procedures and safety instructions consistently
- Ability to work independently and manage time effectively
- Attention to detail and commitment to cleanliness and quality standards
- Ability to communicate effectively with guests and team members
- Ability to maintain confidentiality and professionalism in guest rooms
- Ability to work flexible schedules including evenings, weekends, and holidays
Job Duties
- Assist the Executive Housekeeper with assigning, monitoring, and adjusting daily room and task assignments
- Inspect guest rooms, hallways, public areas, and back-of-house spaces to verify cleanliness and compliance
- Identify and report cleanliness deficiencies, maintenance concerns, damaged or missing items, and safety hazards
- Perform hands-on housekeeping duties during peak occupancy or staffing shortages
- Ensure guest rooms and supply areas are fully stocked with linens, amenities, and cleaning supplies
- Communicate room status and occupancy updates with the front desk
- Coordinate with Engineering and Property Operations regarding repairs and safety issues
- Oversee lost-and-found procedures
- Provide work direction and quality feedback to housekeeping associates
- Promote high standards of guest service by responding courteously to guest inquiries
- Ensure compliance with safety, sanitation, chemical handling, and health standards
- Complete department-specific reports and documentation accurately and timely
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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