Housekeeping Supervisor

HHM Hotels is a renowned hospitality company that operates a network of hotels committed to delivering exceptional guest experiences while maintaining high standards of sustainability and operational excellence. As a leading organization in the hospitality industry, HHM Hotels emphasizes core values such as people empowerment, service heart, excellence, agility, and accountability. Their EarthView program highlights their dedication to sustainable and environmentally friendly practices. HHM Hotels offers both full-time and part-time employment opportunities with competitive wages and an extensive benefits package, fostering a supportive and growth-oriented work environment.

The Housekeeping Supervisor role at HHM Hotels is a pivotal position responsible for overseeing the housekeeping department to ensure that brand and hotel guest service standards are met consistently. The supervisor will manage and support housekeeping staff through training, coaching, scheduling, and performance management. They will also ensure adherence to sustainability guidelines, safety practices, and organizational procedures. This position requires a hands-on leader willing to engage directly in room cleaning when necessary and to assist in other service areas such as the breakfast area. The ideal candidate will have previous housekeeping experience and supervisory skills, a commitment to guest satisfaction, and the ability to uphold the company’s core values. This position offers a clear career growth path leading to executive roles such as Executive Housekeeper, Front Office Manager, Assistant General Manager, and ultimately General Manager, providing ample development opportunities for dedicated individuals.

Key responsibilities include managing staffing levels and schedules in alignment with occupancy forecasts, issuing cleaning supplies and equipment to associates, and liaising with external vendors as applicable. The Housekeeping Supervisor is also tasked with monitoring guest service scores to identify areas for improvement, addressing employee performance and conduct issues while ensuring compliance with safety regulations and training programs. HHM values a safe and efficient workplace that promotes wellness and professional development among its team members. Working conditions for this role include varied schedules with possible holiday and weekend shifts and physical demands such as standing, walking, lifting, and bending. Overall, this role is ideal for candidates passionate about providing outstanding hospitality experiences while fostering a motivated and sustainable housekeeping team.